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Far from Fire: The service delivery quality gap plaguing Indonesian Ports Wayu Eko Yudiatmaja; Alfiandri Alfiandri; Rahmat Hidayat
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 21, No 1 (2017): May
Publisher : Magister Administrasi Publik

This study analyzes the gap between expected and perceived services by ship passengers at the Sri Bayintan Port, Kijang, Riau Archipelago. The purpose of the paper is to examine the gap between expected and perceived service delivery by ship passengers in the Sri Bayintan Port. To test the service gap, ServQual variables as postulated in Parasuraman, Zeithaml & Berry (1988) were used. The variables include tangibility, reliability, responsiveness, assurance, and empathy. Data were collected using a sample of 98 passengers, who were chosen at random. Research results showed that there is a significant difference between expected and perceived service delivery among passengers who use Sri Bayintan port. In particular, findings of this study showed that passengers were not satisfied with the quality of service delivery they received in Sri Bayintan Port.

Clientelism and vote buying in local elections: A case study of Kartu Bintan Sejahtera Tri Samnuzulsari; Wayu Eko Yudiatmaja
Masyarakat, Kebudayaan dan Politik Vol. 31 No. 1 (2018): Masyarakat, Kebudayaan dan Politik
Publisher : Faculty of Social and Political Science, Universitas Airlangga

This study finds out clientelism and vote buying on Kartu Bintan Sejahtera (KBS) in Bintan Regency, Riau Islands. The objective of this study is to understand the practices of clientelism and vote buying using KBS. This study based on case study research. The informants consist of General Election Commission of (KPUD) Riau Islands, candidates of the governor of Riau Islands 2015-2020, candidates of Bintan Regent 2015-2020, along with their supporting parties and campaigning team, and bureaucracy of the implementation of KBS. The main findings of this study suggest that KBS is used as a clientelism and vote buying practices by the candidate of Riau Islands governor and Bintan Regent, 2015-2020 period. This study also finds that formal and informal political networks are utilized by the candidates as a clientelism and vote buying arenas. This study not only contributes to the literature of clientelism and vote buying, but also adds the literature of social policy in the context of Indonesian local politics setting. This study suggests that KBS is used as a media to obtain the support of the voters in the election of governor of Riau Islands and regent of Bintan 2015-2020. All candidates capitalize the issue of KBS to obtain the popularity. The patterns of the practice of clientelism and vote buying in KBS is by using various media campaigns to promote the success story of KBS. Not only in formal campaign but also in informal campaign, they always promote KBS as their success.

Public Service Motivation and Service Quality of Local Government Employees: A Moderated Mediation Analysis Wayu Eko Yudiatmaja
Policy & Governance Review Vol 5 No 1 (2021): January
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v5i1.357

The study of public service motivation (PSM) is an emerging topic in relation to understanding the impact of perceived service quality within public-sector organizations. Drawing upon the self-determination theory, this paper develops and validates a conceptual model incorporating the relationship between PSM and perceived service quality by the user. Moreover, this study also examines the moderated-mediation models of service factors in the link. This paper further argues user orientation as a mediator in the nexus between PSM and service quality, and service climate as a moderator in the effect of user orientation on service quality. This research was conducted on 250 frontline public servants and their users in Bintan Regency, Kepulauan Riau, Indonesia. The data was performed using structural equation modeling. The proposed model suggests (1) PSM positively related to service quality, (2) user orientation partially mediates the relationship, and (3) the indirect effect of PSM on service quality (via user orientation) is quasi moderated by service climate within the public organization. Accordingly, few theoretical and practical implications for policymakers are formulated.

Factors Affecting Employees’ Religiosity at the Public Workplace in Kepulauan Riau, Indonesia Wayu Eko Yudiatmaja; Edison Edison; Tri Samnuzulsari
Otoritas : Jurnal Ilmu Pemerintahan Vol 8, No 2 (2018): (October 2018)
Publisher : Department of Government Studies Universitas Muhammadiyah Makassar

Currently, religiosity has become an emerging topic in the literature of public administration. Most research examines the dimensions of religiosity and their relationships with various organizational dimensions. Much less attention, however, has been paid to analyze the factors affecting employees’ religiosity, particularly in the context of public organization. Therefore, this study investigates the critical factors affecting employees’ religiosity. This study is conducted on 262 public servants in the Government of Kepulauan Riau Province. An extensive literature and questionnaire were used to identify the factors affecting employees’ religiosity. This study applied statistical methods with ranking and factor analyses to verify and analyze the factors. Ranking analysis results the most important factors, namely family religious activity. Factor analysis constructs 5 components, including personal belief system, implementing religious belief, family religiousness, religious practices, and belief on the death. Theoretical, methodological, and practical implications are provided in the light of these findings.

Linking Religiosity and Employee Performance in the Public Sector: Does Public Service Motivation Matter? Wayu Eko Yudiatmaja; Edison Edison; Rahayu Sulistiowati; Tri Samnuzulsari; Jalaluddin Abdul Malek
Otoritas : Jurnal Ilmu Pemerintahan Vol 11, No 2 (2021): (October 2021)
Publisher : Department of Government Studies Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ojip.v11i2.5353

Previous studies identified numerous performance predictors of employees in public sector organizations. The literature on the relationship between religiosity and public service motivation in organizations is limited. Therefore, this study aimed to address this gap and examine the link between religiosity, public service motivation, and employee performance. The data were collected from 250 public servants of the Indonesian Kepulauan Riau provincial government and analyzed using structural equation modelling (SEM). The results showed a hypothesized model that positively promotes employee performance by religiosity and public service motivation, which agrees the relationship between religiosity and performance. This study contributes to the body of knowledge concerning the contemporary literature on human resource management in the public sector by considering religiosity and public service motivation as two crucial factors enhancing employee performance. Moreover, it provides a practical guide for policymakers and managers in enhancing employee performance by adequately implementing and facilitating public service motivation and religious practices in the workplace.

How Does Public Service Motivation Contribute to Service Orientation? Testing Mediation Models Wayu Eko Yudiatmaja
Otoritas : Jurnal Ilmu Pemerintahan Vol 9, No 2 (2019): (October 2019)
Publisher : Department of Government Studies Universitas Muhammadiyah Makassar

Public service motivation is an emerging topic in the study of public administration, but no study has adequately investigated how it affects employee service orientation through job satisfaction and organizational commitment. The present study is ultimately aimed to fill the research gap by examing whether public service motivation influences service orientation and if so, whether the effect is mediated by job satisfaction and organizational commitment. Data were analyzed by using WarpPLS 6.0. Using a sample of 160 public servants in the city government of Tanjungpinang, the results indicate that employee service orientation is directly and positively affected by PSM. In addition, public service motivation also has an indirect impact on employee service orientation through job satisfaction and organizational commitment. Furthermore, the theoretical and practical implications of the study for human resources management in the public sector are discussed.

PERILAKU BEKERJA DARI RUMAH PARA PEGAWAI DI SEKTOR PUBLIK SELAMA PANDEMI COVID-19: Literature Review Taufik Taufik; Wayu Eko Yudiatmaja; Muhamad Rajab
Journal Publicuho Vol 5, No 1 (2022): February - April
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/jpu.v5i1.25746

The main purpose of this paper is to review the current literature on public employees’ behavior for work from home during the COVID-19 pandemic. Specifically, we develop conceptualization and hypothesis development of public employee’s behavior for work from home utilizing theory of planned behavior (TPB). Using a qualitative literature review, we establish five hypotheses regarding the association of attitude, subjective norms, perceived behavioral control, and understanding on intention and behavior. To examine the model, it can be tested by scholars in empirical research.

Antecedents of Work Outcomes of Local Government Employees: The Mediating Role of Public Service Motivation Dwi Kristanti; Wayu Eko Yudiatmaja
Policy & Governance Review Vol 6 No 3 (2022): September
Publisher : Indonesian Association for Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30589/pgr.v6i3.491

Many studies have analyzed the performance of government employees, but there is still little research on the relationship between equal employment opportunity and public service motivation. The purpose of this study was to examine whether equal employment opportunities affect individual job satisfaction and job performance. This study also evaluated whether the relationship is mediated by public service motivation. The survey research was implemented in the Bengkulu City Government to achieve the study objectives. There were 252 participants in this study who responded by completing an online questionnaire. The results of the structural equation modeling show that job satisfaction and individual job performance are equally influenced by job opportunities and public service motivation. In addition, the influence of equal employment opportunity on job satisfaction and individual job performance is mediated by public service motivation. The implications of this work on the theory and practice of human resource management in the public sector are outlined in the findings.

From Popular to Partisan Public Sphere: The Political Change of the Coffee Shops in Kepulauan Riau Samnuzulsari, Tri; Edison, Edison; Yudiatmaja, Wayu Eko
Komunitas Vol 11, No 1 (2019): March 2019
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/komunitas.v11i1.17235

The primary aim of this study is to investigate the political transformation of the coffee shops in Kepulauan Riau before local leaders election. It is drived by the empirical facts that many coffee shops have transformed to be supporter of one of the candidates of local head government. By using grounded theory and thematic analysis, this study answers the critical questions of why the coffee shops change and what the factors affecting the transformation. A series of interview were conducted on a dozen of informants, consisted of political parties, campaign and success teams of the candidates, Local General Elections Commission (KPUD), Local Election Supervisory Agency (Bawaslu), the owners and the visitors of the coffee shop. Evidence of this study points out that the transformation of the coffee shops is the consequences of both political system and political structure in Indonesia. The empirical findings of this study are not only worthwile to the study of public sphere in the context of Indonesian local political setting but also to the practicioners in designing the truthful and fair local general election.Â Â

Far from Fire: The service delivery quality gap plaguing Indonesian Ports Wayu Eko Yudiatmaja; Alfiandri Alfiandri; Rahmat Hidayat
JKAP (Jurnal Kebijakan dan Administrasi Publik) Vol 21, No 1 (2017): May
Publisher : Magister Ilmu Administrasi Publik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkap.22713

This study analyzes the gap between expected and perceived services by ship passengers at the Sri Bayintan Port, Kijang, Riau Archipelago. The purpose of the paper is to examine the gap between expected and perceived service delivery by ship passengers in the Sri Bayintan Port. To test the service gap, ServQual variables as postulated in Parasuraman, Zeithaml & Berry (1988) were used. The variables include tangibility, reliability, responsiveness, assurance, and empathy. Data were collected using a sample of 98 passengers, who were chosen at random. Research results showed that there is a significant difference between expected and perceived service delivery among passengers who use Sri Bayintan port. In particular, findings of this study showed that passengers were not satisfied with the quality of service delivery they received in Sri Bayintan Port.

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