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All Journal Jurnal Manajemen dan Bisnis Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Jurnal Ekonomi dan Bisnis Jurnal Manajemen Dan Bisnis East Asian Journal of Multidisciplinary Research (EAJMR) Formosa Journal of Science and Technology (FJST) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Adhigana Papua : Jurnal Ilmiah Magister Manajemen
Jack H. Syauta
Universitas Cenderawasih
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Social Sciences

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Journal : Formosa Journal of Science and Technology (FJST)

 1 
The Effect of Transformational Leadership, Work Environment, Internal Communication, and Organisational Commitment on Internal Service Quality at the Office of the Class III Airport Operator Unit of South Papua Province Sirajudin Sirajudin; Jack Henry Syauta; Mafizatun Nurhayati
Formosa Journal of Science and Technology Vol. 3 No. 8 (2024): August 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i8.10934

Abstract

This research aims to analyze the influence of transformational leadership, work environment, internal communication, and organizational commitment on the quality of internal services at the Class III Airport Operating Unit of South Papua Province. The research method used is quantitative with a survey approach, where data is collected through questionnaires from airport employees which are then analyzed using regression analysis. The research results show that these four variables have a positive and significant influence on internal service quality. Effective transformational leadership, a conducive work environment, good internal communication and strong organizational commitment contribute significantly to improving the quality of internal services at the airport. These findings provide practical implications for airport management to focus on improving these factors to improve the quality of services provided.
Co-Authors Agus Haryanto Agustinus Numberi Arry Pongtiku Balthasar Kambuaya Bharanti, Elita Chrisostommi W. Tuhumena Daniel A. Dawan Dian Nurjannah Wadjo Eddy Arthur Elita Bharanti Fauziah F. Farawowan Ghersom Alexander Picanussa JAYASAPUTRA, FEKY Johanis R. Wanma John Ryan Ardiles Rambet Mafizatun Nurhayati Mafizatun Nurhayati Markus Setiawan Soumokil Nugroho, Wahyu Dwi Oktovina Olga Morin Oscar O. Wambrauw Oscar Wambrauw Quincy F. Kambuaya Selviana Kawaitou Sirajudin Sirajudin Suroso Suroso Westim Ratang Yasir Attamimi