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All Journal jurnal niara Jurnal Manajemen Pelayanan Publik Jurnal Ilmiah Universitas Batanghari Jambi NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jurnal Ilmiah Administrasi Bisnis dan Inovasi Ideas: Jurnal Pendidikan, Sosial dan Budaya Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PRAJA: Jurnal Ilmiah Pemerintahan Economics and Digital Business Review Indonesian Journal of Social Research (IJSR) Jurnal Visionary : Penelitian Dan Pengembangan Di Bidang Administrasi Pendidikan Jurnal Ekonomi Indonesian Journal of Social Science Research Literacy : International Scientific Journals of Social, Education, Humanities Perigel: Jurnal Penyuluhan Masyarakat Indonesia MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Kushendar, Deden Hadi
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Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Transportation Other

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Journal : Jurnal Manajemen Pelayanan Publik

 1 
Implementation Of Public Housing Management Policy: A Case Study In Rusunawa Of Cimahi, West Java, Indonesia Deden Hadi Kushendar
Jurnal Manajemen Pelayanan Publik Vol 7, No 1 (2023): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v7i1.47689

Abstract

Insufficient and affordable vertical housing (rusunawa) availability is still emerging as an alternative option for temporary residence for low-income individuals. Therefore, this study purposes to explore the implementation of Rusunawa management policies managed by local governments in Indonesia. The theoretical framework used to analyze policy implementation is based on Kearns and Lawson's (2008) concept, which examines four factors: 1) the policy itself, 2) implementing agencies, 3) inter-organizational relations, and 4) social and political factors. This research adopts a qualitative case study approach, focusing on three Rusunawa (vertical housing) facilities managed by the Cimahi Government. The data were collected within interviews with 18 respondents using purposeful sampling, employing open-ended questions complemented by observation and analysis of relevant documents. The implications of this research highlight the requirement for public rental housing management policies to consider the income criteria of prospective residents, rental period duration, and budget allocation for expanding the Rusunawa Public Service Unit (PSU), effective communication and information dissemination channels, and improved Rusunawa management practices. The findings underscore the socio-economic factors influencing the beneficiaries of general rental housing policies, along with the budgetary requirements for expanding the Rusunawa PSU, optimizing communication and information channels, and enhancing the overall management of Rusunawa facilities.
Reframing Smart Governance in West Java: Embedding New Public Service Values in Digital Transformation Rukayat, Yayat; Kushendar, Deden Hadi; Sopandi, Encep
Jurnal Manajemen Pelayanan Publik Vol 9, No 3 (2025): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v9i3.66368

Abstract

This study explores the implementation of smart governance within the paradigm of the New Public Service (NPS) in the context of digital transformation in West Java Province. Unlike previous studies that primarily emphasize technical efficiency, this research offers novelty by reframing smart governance through NPS values such as citizen engagement, co-creation, transparency, and public accountability. Employing a concurrent mixed-methods design, the study integrates quantitative and qualitative approaches to provide a comprehensive understanding of the dynamics between digital public service innovation and citizen-centered governance. The quantitative component involved 278 respondents who assessed the effectiveness, inclusivity, and responsiveness of digital public services using structured questionnaires, while the qualitative component drew insights from in-depth interviews with eight key informants, including policymakers, bureaucrats, community leaders, and digital governance experts. The findings reveal that although digital initiatives in West Java have significantly improved service efficiency and accessibility, gaps remain in citizen participation, equitable data access, and institutional adaptability. The study contributes to the theoretical discourse on digital governance by proposing a localized framework of smart governance rooted in democratic values and collaborative public service delivery. Practically, it recommends strengthening digital literacy, institutional coordination, data protection policies, and inclusive participatory mechanisms to foster trust-based and citizen-centric digital governance in West Java.
Co-Authors Ade Suryana Ade Suryana Aep Saepudin Aep Saepudin Aep Saepudin Ajeng Mayasari Anggraeni, Heni Annisya Nurfadhillah Aryanti, Della Betty Wargadinata Dede Jaelani Didin Wardhana Dina Lesmana Encep Sopandi, Encep Entin Kartini Habiburahman, Fadil Hidayat, Fajar Istikomah Istikomah Kurhayadi Kurhayadi Kurhayadi Maryana Miftahuddin, S.Si.,MAB., asep Muhammad Fauzi Muhammad Yusuf Mulawarman, Aditia Prihadi, M Dana Risnawati Risnawati Risnawati Risnawati Riza Bahtiar Sulistyan Sedarmayanti, Sedarmayanti Siti Masitoh sofyan Sofyan Susilawati Susilawati Trisdayanto Candra Wirakusuma Yayat Rukayat Yeti Kurniati Yetty Nteseo Yogi Suprayogi Sugandi