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All Journal Jurnal Dimensi EQUILIBIRIA Minda Baharu Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) BENING

Ramon Zamora

Universitas Riau Kepulauan

Author-ID : 4296506

Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DALAM PEMBAYARAN REKENING LISTRIK B’RIGHT PT. PLN BATAM PADA UNIT PELAYANAN BATAM CENTRE Ramon Zamora
BENING Vol 4, No 1 (2017): MEI 2017
Publisher : University of Riau Kepulauan

Penelitian ini bertujuan untuk menganalisis seberapa besar pengaruh kualitas pelayanan (X) terhadap tingkat kepuasan pelanggan (Y). Penelitian dilakukan di Unit Pelayanan Batam Centre dengan jumlah sampel sebanyak 100 responden dan teknik sampling Aksidental. Pengumpulan data dengan menggunakan kuesioner dan diolah menggunakan aplikasi program SPSS versi 20.0 dengan analisis regresi liniear berganda dengan metode analisis uji t dan uji F. Hasil penelitian menunjukkan bahwa kualitas pelayanan terdiri atas tangible (X1), realibility (X2),responsiveness (X3) assurance (X4), empathy (X5) secara bersama-sama memiliki pengaruh yang positif. Dimana persamaan regresi sebagai berikut Y = 1,714 + (-0,018) X1 + 0,238 X2 + 0,080 X3 + 0,276 X4 + 0,276 X5. Selain itu, dengan uji F dilihat bahwa tingkat singnifikan sebesar 0,000 atau 0%. Hasil penelitian menunjukkan yaitu berdasarkan uji parsial (t), tidak semua variabel memiliki pengaruh yang positif dan signifikan terhadap kepuasan pelanggan dengan tingkat signifikan untuk assurance sebesar 0,025 atau 0,025 % dan empathy sebesar 0,14 atau 0,14 %.

PENGARUH MOTIVASI INTRINSIK, MOTIVASI EKSTRINSIK DAN KEPEMIMPINAN TRANSFORMASIONAL TERHADAP PRODUKTIVITAS KERJA PEGAWAI DI BIDANG PENGELOLAAN PERSAMPAHAN PADA DINAS LINGKUNGAN HIDUP KOTA BATAM Lamra Megawati Br Sipayung; Ramon Zamora
BENING Vol 4, No 2 (2017): NOVEMBER 2017
Publisher : University of Riau Kepulauan

The purposes of this research, were to know the influence of intrinsic motivation, extrinsic motivation and transformational leadership on employee productivity in the Field of Waste Management at the Department of the Environment Batam. The population in this study were all employees in the Field of Waste Management. Samples taken as many as 45 respondents using total sampling technique. Based on the research results, obtained the following regression equation: Y = 1.596 + 0.805 X1 + 0.618 X2 + (-0.471) X4. Based on statistical data analysis, indicators in this study are valid and are reliable variables. In the classic assumption test, regression model multicoloniarity free does not occur heteroskedastisitas, and normal distribution. The sequence individually on each of the most influential variable is the variable with the intrinsic motivation and extrinsic motivation with thitung of 8.171 with thitung of 4.045, while the transformational leadership variable has no effect on employee productivity because ttable (2,019) greater than thitung (-2.751). Simultaneously intrinsic motivation, extrinsic motivation and transformational leadership positively affect work productivity.

PENGARUH MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN DIVISI ANTARAN DI PT. POS INDONESIA CABANG BATAM Dendi Prawira; Ramon Zamora; Tibrani Tibrani
BENING Vol 2, No 2 (2015): NOVEMBER 2015
Publisher : University of Riau Kepulauan

In this study, the authors intend to answer some unifying thought that the research that you want to answer through this study is: Does motivation affect the Employee Performance, Is Work Discipline influence on employee performance. Do Motivation and Discipline Working together affect the Employee Performance Division conduction in PT.Pos Indonesia Batam Branch. Results of this study, namely Motivation does not have a positive and significant influence on Employee Performance Division conduction in PT.Pos Indonesia Batam Branch of 1,121 1.671 and 0.267 0.05 insignificant. Work and Discipline has a positive and significant impact on Employee Performance Division conduction in PT.Pos Indonesia Batam Branch of 7.102 1.671 and 0.000 0.05 was very significant. As well as Motivation and Discipline Work together affect the Employee Performance Division conduction in PT.Pos Indonesia Batam Branch obtained value of R Square (R2) of 0.737 or 73.70%. This means the ability and discipline of work motivation variable in explaining the performance of employees is 73.70% which means very strong. The remaining portion of 26.30% is explained by other variables not included in this study.

PENGARUH DISIPLIN KERJA DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PADA PT. LEO UTAMA MOTOR BATAM Laely Ma’rufah; Tibrani Tibrani; Ramon Zamora
BENING Vol 2, No 1 (2015): MEI 2015
Publisher : University of Riau Kepulauan

The research was conducted PT Leo Utama Motor Batam.The purpose of this study to determine the effect of work discipline and satisfied to the performance of employees either separately (partial) or jointly (simultaneously). In this study,the outhors use a sample of 55 employees is taken as a whole from the total population (employees).while this type of data is primary data and secondary data. The primery data source obtained from the questionnaires with employees who are competent in the PT Leo Utama Motor Batam.While the sources of secondary data obtained from PT Leo Utama Motor Batam.Documents obtained from the literature are related and can support as well as useful for this study. Data gathering technique conducted by way of interviews and questions data analysis was performed with descriptive setatistics, which are used to describe the given picture of the object studied througth a sample or population data obtained in the field associated with the relevant theories and techniques of the quantitative analysis of the data that has been given a score according to the scale of measurement used the likert scale and to test the results using SPSS (Statistical Product and Service Solution) version 20. From the results of the study outhors conclude that the partial Discipline (X1) Has positif and significant impact on performance employees (Y) and satisfied (X2) has positif and significant impact on performance employees (Y) and simultaneously work Discipline and Satisfied have a positif and significant (Strong) against employees (Y)

Co-Authors Ade Parlaungan Nasution Ardika Triwibowo Bangun Faozi Daryadi D Dendi Prawira Denny Ammary Ramadhan Desi Pratama Dhenny Asmarazisa Dini Anggraini Ervin Nora Susanti Ferry Muliadi Manalu Hanafi Siregar Laely Ma’rufah Lamra Megawati Br Sipayung Lidia Saputri Linayati Lestari, Linayati Neng Dian Febrianti Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Nurhayati Tibrani Tibrani

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