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All Journal Dimas: Jurnal Pemikiran Agama untuk Pemberdayaan Journal of Natural Science and Integration Jurnal Isema : Islamic Educational Management Al Yasini : Jurnal Keislaman, Sosial, hukum dan Pendidikan Proceedings of Annual Conference for Muslim Scholars jurnal syntax admiration Jurnal Pengabdian kepada Masyarakat Nusantara Ulumuna Jurnal Administrasi Pendidikan Islam Munaddhomah: Jurnal Manajemen Pendidikan Islam Jurnal Kependidikan Islam Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Pendidikan dan Ilmu Sosial Engagement: Jurnal Pengabdian Kepada Masyarakat
Muhammad Nuril Huda
Universitas Islam Negeri Sunan Ampel Surabaya
Religion Aerospace Engineering Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : jurnal syntax admiration

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The Influence of Reliability, Responsibility, Assurance, Empathy and Physical Evidence on Customer Satisfaction with Disabilities at Tangerang Station Muhammad Nuril Huda; Beureukat Beureukat; Melati Melati; Kumba Digdowiseiso
Jurnal Syntax Admiration Vol. 4 No. 5 (2023): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v4i5.895

Abstract

This study aims to determine the effect of responsiveness reliability, assurance, empathy and physical evidence on customer satisfaction with disabilities at Tangerang Station. The sampling method used is Non-Probability Sampling with Purposive sampling technique. This type of research uses quantitative descriptive methods and inferential analysis using primary data in the form of a closed questionnaire to 100 respondents and the data is analyzed using multiple linear regression analysis. From the data that has fulfilled the validity test, reliability test, classical assumption test and model feasibility test, a regression equation is obtained. The results of regression analysis in this study indicate a positive and significant effect on customer satisfaction, which is shown in the coefficient table in the regression equation model. The results of the model feasibility test shown with the significant value are shown in the model feasibility table which means that the model in this study is feasible to use based on the significant value obtained. The results of the hypothesis conclusion with the t test obtained a significant value on the variables of reliability, empathy, assurance, empathy and physical evidence on customer satisfaction.
Co-Authors Abdul Majid Abdul Malik Agustin, Dewi Anisha Choirul Nimah Arif Mansyuri Auliya Ridwan Beureukat Beureukat Bustomi, AH Choiroh, Lina Mamluatul Devi Norma Wati Dwi Khismailah Hasaruddin Hasaruddin Hidayah, Aliffia Laila Nur Inayah, Nailil Indratno, Dwi Iriyani, Via Julifa, Anita Siska Khoirun Niam Khusnul Isma Nuriza Kumba Digdowiseiso, Kumba Laili, Martina Nur Maghrobbi Rohmah, Lamalief Maulidiyah, Siti Melati Melati Muhammad Yahdi Muljono Damopolii Munir, Moch Misbahul Nabila, Dinda Shafira Nirma Amila Nunuk Hariyati Nur Aziz, Imam Nur Cholis Nur Khoironi Pitaloka, Nanda Ayu Rahmawati, Silvia Diah Salsa Bella, Adinda Via Samsul Ma'arif Samsul Maarif Setyawati, Maunah Sholikah, Vira Sulanam Sulthon HM, Moch Aulya Supratno, Haris Yuliana Tri Handayani Yuspiani, Yuspiani Zulli Nurrita