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The Influence of Marketing Mix on Patient Decision-Making in Choosing Nur'aini General Hospital South Labuhan Batu Trilia Mandasari; Arifah Devi Fitriani; Nuraini Nuraini
PROMOTOR Vol. 7 No. 1 (2024): FEBRUARI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i1.607

Analysis of consumer behavior in health services is crucial in securing a company's sustainability. Amid intense competition, consumer perceptions about the quality of service at hospitals greatly influence their visiting decisions. This research focuses on the case study of Nur'aini General Hospital, which experienced a decline in patient visits from 2013 to 2016. The research method used a survey with 79 respondents from inpatients. The results show that the majority of respondents are adults, have secondary education, and most are women. Data is described in various variables such as service products, rates, service places, promotions, people involved, service processes, and physical facilities. The results of this research can help RSU Nur'aini improve marketing and service strategies to overcome the decline in the number of patient visits.

The Effect of Service Quality on Satisfaction Outpatient BPJS Patients at the Aid Hospital Kec. Lawang, Malang District, East Java Province in 2023 Diah Indreswari; Nuraini Nuraini; Ramadhani Syafitri Nasution
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.609

This research establishes a relationship between the quality of hospital services and the satisfaction of BPJS Outpatient patients at the Assisted Hospital in Lawang District, Malang Regency, East Java. Quantitative methods were used in this research, with an analytical survey approach. Data was collected from 126 respondents selected using purposive sampling based on inclusion criteria. The results of univariate analysis show that the majority of respondents have a high school education level and most tend to be dissatisfied with hospital services. Bivariate analysis found a significant relationship between factors such as fitness, responsiveness, empathy, appearance, and service assurance with patient satisfaction.

Factors Affecting Compliance with The Use of PPE (Personal Protective Equipment) in Nurses the Inpatient Room of Ananda Bekasi Hospital Ika Amalia; Nuraini Nuraini; Ramadhani Syafitri Nasution
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.612

Occupational health and safety is a crucial aspect in the hospital environment. Even though there are regulations governing the use of Personal Protective Equipment (PPE) by nurses, compliance with its use is still a challenge. This research was conducted at Ananda Bekasi Hospital to understand the factors that influence nurses' compliance in using PPE. Quantitative methods with a cross-sectional approach were used with a sample of 60 nurses from inpatient rooms. Data was obtained through questionnaires, and statistical analysis was carried out using univariate, bivariate and multivariate tests. The results show a significant relationship between work experience, attitudes, knowledge, availability of PPE, supervision, and social support with the use of PPE. The dominant factors influencing the use of PPE are length of service, attitude and social support. The implication is that attention needs to be paid to education, training, better supervision, as well as a supportive culture and attitude to increase compliance with the use of PPE among nurses in hospitals.

Analysis of Factors Influencing Health Personnel Implementing Hand Hygiene at Peulumat Health Center, South Aceh Hendraliyusman Hendraliyusman; Nuraini Nuraini; Mufli Mufli
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.647

Compliance with health workers in implementing hand hygiene is critical because non-compliance can cause infection and disease transmission. This study aims to analyze the factors that influence the influence of health workers on hand hygiene at the Peulumat Health Center, South Aceh. The research method used was descriptive correlation with a cross-sectional approach, involving 80 health workers as samples. Data was obtained through interviews using a questionnaire. The results of statistical analysis show that attitude (p 0.003), length of service (p 0.002), and availability of hand hygiene facilities (p 0.000) influence the compliance of health workers at the Peulumat Health Center in South Aceh. The implication is that there is a need to increase supervision and motivation of health workers according to recommendations, and further research with a larger sample, involving other researchers, and using video media is recommended.

Factors Influencing Patients' Decisions to use Health Services for Re-Treatment at Griya Medika Dompet Dhuafa Hospital Lampung Ni Made Putri Afriasih; Nuraini Nuraini; Ramadhani Syafitri Nasution
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.684

This study aims to identify factors that influence patients' decisions to reuse health services at the Griya Medika Dompet Dhuafa Lampung Hospital. The research method used was an analytical survey with a cross-sectional design. Data was collected through questionnaires, medical records, and valid references. The research results show that factors such as the quality of doctor/nurse service, facilities, speed of service, and distance have a significant influence on patient decisions. Facilities are the most dominant variable in influencing a patient's decision to return for treatment. Managerial implications and suggestions are presented to improve the quality of care and improve certain aspects that influence patient decisions.

The Effect Implementation of Pharmaceutical Service Standards on Increasing Patient Satisfaction at Puskesmas Sedinginan Kab. Rokan Hilir Nurul Hidayati; Nuraini Nuraini; Ramadhani Syafitri Nasution
PROMOTOR Vol. 7 No. 2 (2024): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v7i2.686

The achievement of pharmaceutical services in Indonesia in 2022 reached 68.87%, exceeding the target of 60%, showing an increase from the previous year which was only 57.10% of the target of 55%. This research aims to see the effect of implementing pharmaceutical service standards on increasing patient satisfaction at the Sejiwan Rokan Hilir Community Health Center in 2023. The research method used was quantitative with a cross-sectional design. The results of the research show that reviewing prescriptions, drug information services, counseling, monitoring drug side effects, monitoring drug therapy, and evaluating drug use influence increasing patient satisfaction at the Sejiwan Rokan Hilir Community Health Center in 2023.

Determinants of Mothers’ Choice of Delivery Place at Regina Maris Hospital, Medan Ramadhani Syafitri Nasution; Nuraini Nuraini; Dina Gokma
PROMOTOR Vol. 9 No. 2 (2026): APRIL
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i2.2510

Mothers play an important role in the family, particularly in maintaining their own health and that of their children. However, mothers are also vulnerable to health problems, especially during pregnancy and childbirth. Data from the World Health Organization (WHO) in 2023 show that the global maternal mortality rate remains at 189 per 100,000 live births, with approximately 830 deaths per day, most of which are preventable. Reducing this rate is a target of the Sustainable Development Goals (SDGs) 2030. This study used a quantitative method with a cross-sectional design involving 99 mothers who gave birth at Regina Maris Hospital, Medan, from January to February 2023, using an accidental sampling technique. Data were analyzed using univariate, bivariate, and multivariate methods. The results showed that factors influencing the choice of place of delivery include knowledge, attitudes, beliefs, facilities, and family support, with attitude being the most dominant factor. In conclusion, efforts are needed to improve maternal knowledge and foster positive attitudes, as well as to enhance the active role of hospitals in health promotion.

Quality of Life Among Informal Sector Workers in Relation to Working Hours, Income, and Social Support Nuraini Nuraini; Tri Niswati Utami
Contagion: Scientific Periodical Journal of Public Health and Coastal Health Vol 7, No 3 (2025): CONTAGION
Publisher : Universitas Islam Negeri Sumatera Utara, Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30829/contagion.v7i3.26272

The quality of life of informal sector workers is related to their work-life balance, job satisfaction, and health problems. Prevention of work accidents, occupational diseases, and welfare improvement are regulated in the occupational health and safety management system. The purpose of analyzing their quality of life. A cross-sectional design was conducted for this research, from May to August 2025 on online platform drivers. Accidental techniques and establishing inclusion criteria were used to determine the research sample. The instrument used was a questionnaire that had met validity and reliability standards. Multivariate regression was used for data analysis. The results of the study found that their quality of life was related to income, social support, and working hours, stated at a p value <0.001. Of the three variables related to quality of life, working hours/week showed a negative relationship with a B value of -0.231, while the other two variables were positive. The higher the number of hours worked by online platform workers per week, the lower their quality of life. In contrast to income, the t value = 5.576 and p = 0.000 means that income is correlated 5 times with quality of life. High income means their quality of life is 5 times better. Social support was proven to be significantly related to quality of life with a p value of 0.000 and t value of 12.038. Positive social support was associated with 12 times better quality of life for workers Keywords: ISO 45001, Long Working Hours, Platform work, Quality of Life, Total worker health

Factors Affecting Patient Response Time in the Emergency Department at Puri Husada Tembilahan Regional Hospital, Indragiri Hilir Regency, Riau Syufriyadi DS; Nuraini Nuraini; Ismail Efendy
PROMOTOR Vol. 9 No. 3 (2026): JUNI
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/pro.v9i3.2526

The Emergency Department (ED) is a hospital unit responsible for managing patients with emergency and life-threatening conditions, requiring a fast and accurate response time. However, the response time performance at the Emergency Department of RSUD Puri Husada Tembilahan has not been optimal. Data from January to March 2025 showed that out of every 10 patients, only 6–7 patients (60–70%) received treatment within the standard response time (0–10 minutes for red category, 30 minutes for yellow, and 60 minutes for green), while 3–4 patients (30–40%) did not meet the standard. This study aimed to analyze the factors influencing patient management response time in the Emergency Department of RSUD Puri Husada Tembilahan, Indragiri Hilir Regency, Riau. This study employed a mixed-methods approach with a quantitative sample of 40 nurses selected from a population of 66 using the Slovin formula, and 5 qualitative informants (2 physicians and 3 nurses). Data were collected through questionnaires, in-depth interviews, and observation. Quantitative data were analyzed using univariate, bivariate, and multivariate analyses with multiple logistic regression, while qualitative data were analyzed descriptively. The results showed that knowledge, skills, facilities, and training had a significant influence on patient management response time in the ED, with knowledge identified as the most dominant factor. Meanwhile, motivation, workload, and patient condition were not significantly associated with response time. In conclusion, knowledge, skills, facilities, and training are key factors influencing response time in emergency patient management. It is recommended that hospitals enhance healthcare workers’ competencies through regular and structured training and ensure adequate facilities and infrastructure to improve the quality of emergency services.

Faktor-Faktor Yang Memengaruhi Rendahnya Kepemilikan Jamban Sehat Di Wilayah Kerja Puskesmas Balai Karangan Kecamatan Sekayam Kabupaten Sanggau Kalimantan Barat Adha Sepria Rafelza; Asriwati Asriwati; Indah Anggraini; Nuraini Nuraini; Endang Maryanti
Antigen : Jurnal Kesehatan Masyarakat dan Ilmu Gizi Vol. 2 No. 1 (2024): Februari : Antigen: Jurnal Kesehatan Masyarakat dan Ilmu Gizi
Publisher : LPPM STIKES KESETIAKAWANAN SOSIAL INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57213/antigen.v2i1.215

Latrines are effective fecal disposal facilities to break the chain of disease transmission. The purpose of the study was to analyze the factors that influence the low ownership of healthy latrines in the Working Area of Puskesmas Balai Karangan, Sekayam. The research design used the Analytical Survey method with a sectional approach. The population in this study were all people in the Balai Karangan Health Center Working Area, namely 1,984 heads of families. The sample in this study was 95 heads of families with an accidental sampling technique with logistic regression. The results of logistic regression showed that there was an influence of knowledge p = 0.016, attitude p = 0.023, income p = 0.002, availability of clean water p = 0.005, support from health workers p = 0.006 and support from village officials p = 0.024. The dominant factor influencing the low ownership of healthy latrines is income p = 0.002 Exp(B) 337.529. This study concludes that there is an influence of knowledge, attitudes, income, availability of clean water, support from health workers, and support from village officials which does not affect culture. The dominant factor, namely income, influences the low ownership of healthy latrines in the Working Area of Puskesmas Balai Karangan. It is recommended that the Balai Karangan Community Health Center through the Village Head utilize PAMSIMAS by providing pipe assistance or construction of clean water facilities and healthy latrines.

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