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All Journal Magister Scientiae Journal Of Business, Finance, and Economics (JBFE) Jurnal Maritim Malahayati Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Trending: Jurnal Manajemen dan Ekonomi Jurnal 7 Samudra Politeknik Pelayaran Surabaya Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan Jurnal Intelek Insan Cendikia Indonesian Journal of Marine Engineering International Journal of Economics and Management Research
Dyah Ratnaningsih
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Religion Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Physics Social Sciences Transportation

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Journal : Journal Of Business, Finance, and Economics (JBFE)

 1 
Pengaruh Teknologi Digital dalam Pengelolaan Dokumen Crewchange di PT. Equinox Bahari Utama Beniah William Oktavianus Yosey; Indah Ayu Johanda Putri; Dyah Ratnaningsih; Dian Junita Arisusanty; Faris Nofandi; Romanda Annas Amrullah
Journal Of Business, Finance, and Economics (JBFE) Vol 5 No 2 (2024): Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v5i2.5734

Abstract

Shipping companies ship agencies play an important role in representing the interests of ship owners in ports. In activities, the role of digital technology is very important to streamline and accelerate the process of managing ship crews and prospective crew documents to ensure safety, legal compliance, and smooth ship operations as necessary requirements during sailing. This study aims to determine the influence of Digital Technology in the Management of Crewchange Documents at Pt. Equinox Bahari Utama. The type of research used in this study is quantitative. This research was carried out at Sanur Port for 1 year. Pt. Equinox Bahari Utama. The population used in this study is employees of the Crewing Golar division and Cool Company Management USA, the crew of the ship who will make a crewchange with a sample of 45 respondents. The data sources in this study used primary and secondary data with data collection techniques, namely: questionnaires, observations, literature studies. The data analysis technique is the Simple Linear Regression test. The results of this study show that digital technology has a positive and significant influence on the management of crewchange documents at PT Equinox Bahari Utama. The magnitude of the positive influence of Digital Technology on the management of crewchange documents at PT Equinox Bahari Utama is 87%.
Pengaruh Kualitas Pelayanan PMKU (Pemberitahuan Melakukan Kegiatan Usaha) Terhadap Kepuasan Pengguna Jasa di KSOP Kelas III Talang Duku Shallyan Angelin; Otri Wani Sihaloho; Dyah Ratnaningsih; Faris Nofandi
Journal Of Business, Finance, and Economics (JBFE) Vol 6 No 1 (2025): Juni : Journal Of Business, Finance, and Economics (JBFE)
Publisher : Universitas Veteran Bangun Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jbfe.v6i1.6630

Abstract

This study aims to analyze the influence of service quality on user satisfaction in the process of Business Activity Notification (PMKU) at the KSOP Class III Talang Duku Office. The research is motivated by several on-site challenges, including users’ lack of understanding in completing documents, repeated submissions, system technical issues, and low awareness among companies regarding licensing obligations. This research employed a quantitative approach with data collected through questionnaires and direct observation during the Land Practice (PRADA) program. Based on the results of simple linear regression analysis, a regression coefficient of 0.175 was obtained with a significance value of 0.003, indicating a positive and significant influence of service quality on user satisfaction. The R Square value of 0.133 shows that 13.3% of the variation in user satisfaction can be explained by service quality, while the remaining 86.7% is influenced by other factors outside the model. The t-test results confirm that service quality has a partial effect on user satisfaction, and classical assumption tests indicate that the regression model meets the requirements of normality, linearity, and homoscedasticity. Based on these findings, it is recommended that service quality be improved through user education, the digitalization of technical guidelines, the optimization of the Inaportnet system, and the implementation of an early warning system, in order to make PMKU services more effective, efficient, and in line with user expectations.
Co-Authors AGUS DWI SANTOSO Alifia Julita Cahyani Putri Anindya Fatika Kinanti Aris Jama'an Beniah William Oktavianus Yosey Bugi Nugraha Dhea Putriana Cahya Azizah Dian Junita Arisusanty Edi Kurniawan Faris Nofandi Indah Ayu Johanda Indah Ayu Johanda Putri Intan Sianturi Kinanti, Anindya Fatika Maulidiah Rahmawati Muhammad Bima Saktia Kharissena Otri Wani Sihaloho Pande Gede Agus Parsana Yudha Retno Wulansari Romanda Annas Amrullah Shallyan Angelin St. Hariati Buchari Tekat Sukomardojo Wesdhi Pandhu Putra