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Service Quality of Government Institution and Its Influence on Public Satisfaction (Study in Regency/City Government of North Sulawesi) Gamaliel, Hendrik; Kalangi, Lintje; Warongan, Jessy
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.353 KB) | DOI: 10.32535/ijthap.v5i1.1397

Abstract

This study aims to empirically examine the influences of the service quality of government institutions on public satisfaction and the degree of influences of service quality among regencies/cities in the North Sulawesi Province. This study focuses on the performance measurement of One-Stop Integrated Service and Investment Service. Respondents of this research are a community in four regencies/cities in the province of North Sulawesi that is Manado City, Bitung City, Bolaang Mongondow Regency, and Kotamobagu City. The respondents are those who have experienced the services provided by One-Stop Integrated Service and Investment Service institutions in those regencies/cities. This study uses a survey method that distributes questionnaires to each region. The data analysis method uses multiple linear regression analyses. The results show that of the 6 (six) hypotheses, 5 (five) hypotheses were supported and 1 (one) hypothesis was not supported. Supported hypotheses are 1, 2, 3, 4, and 5 hypotheses. Meanwhile, the 6 hypotheses are not supported.
FAKTOR – FAKTOR YANG MEMPENGARUHI PENCAPAIAN NILAI INDIKATOR KINERJA PELAKSANAAN ANGGARAN SATKER PADA KPPN MANADO Manangin, Sri Ika Novita; Tinangon, Jantje J.; Gamaliel, Hendrik
JURNAL RISET AKUNTANSI DAN AUDITING "GOODWILL" Vol. 14 No. 2 (2023)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35800/jjs.v14i2.53506

Abstract

Budget Implementation Performance Indicators (IKPA) are indicators set by the Ministry of Finance as BUN to measure the quality of budget implementation performance of State Ministries/Institutions. IKPA is used as a monitoring and evaluation tool for budget implementation, which is used as a measure and reflects the performance of work units regarding the quality of budget planning, the quality of budget implementation and the quality of budget implementation results. This research aims to find out what factors influence the achievement of IKPA values for work units at KPPN Manado. This research was conducted on 43 work units at KPPN Manado who received average and deficient predicates in the IKPA FY.2022 assessment. This research uses a questionnaire distributed to budget managers (KPA, PPK, PPSPM, Exchequer, Program and Evaluation and Procurement). Hypothesis testing uses multiple linear analysis with the help of SPSS 26. The research results show that organizational commitment, government regulations and coordination influence the achievement of the IKPA value and human resources do not influence the achievement of the IKPA value. This research is expected to increase the achievement of IKPA values for work units at KPPN Manado. Both management and employees must fulfill these four factors. Management supports employees in improving competence, motivation at work, compliance with regulations and good communication.
ANALISIS TRANSPARANSI PENGELOLAAN KEUANGAN DAERAH BERBASIS WEBSITE PADA PEMERINTAH KABUPATEN/KOTA PROVINSI SULAWESI UTARA Rafael, Kevin; Gamaliel, Hendrik; Korompis, Claudia W. M.
GOING CONCERN : JURNAL RISET AKUNTANSI Vol 19 No 3 (2024): Going Concern : Jurnal Riset Akuntansi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/gc.v19i3.56785

Abstract

Transparency is a key element in efforts towards good governance, especially in the context of corruption prevention and increased public participation. Although regulations mandate increased transparency, previous research indicates that its implementation is still suboptimal, particularly in budget information provision. Therefore, this study focuses on measuring transparency based on availability, accessibility, timeliness, and frequency of disclosure of local financial management information. The method used refers to the Open Budget Index designed by the International Budget Partnership. In contrast to previous research, this study specifically examines transparency in each websites Regency/City in North Sulawesi Province in the years 2021–2022.
ANALISIS KETEPATWAKTUAN PENYAMPAIAN LAPORAN KEUANGAN ORGANISASI PERANGKAT DAERAH (STUDI KASUS PADA BEBERAPA ORGANISASI PERANGKAT DAERAH PEMERINTAH KABUPATEN HALMAHERA BARAT) Sipolo, Gerall Henry; Gamaliel, Hendrik; Korompis, Claudia W. M.
GOING CONCERN : JURNAL RISET AKUNTANSI Vol 19 No 3 (2024): Going Concern : Jurnal Riset Akuntansi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/gc.v19i3.57511

Abstract

This research aims to determine and analyze the timeliness of submission of financial reports of regional apparatus organizations and also the factors that influence the inaccuracy of submission of financial reports of Regional Apparatus Organizations. Research was conducted at several West Halmahera Regency Regional Apparatus Organizations, namely at the Education and Culture Service, the Public Works and Spatial Planning Service, and the Health Service. The type of data used in this research is primary data and secondary data. This research uses qualitative descriptive analysis techniques. The results of the analysis from this research are that the submission of financial reports to several regional organizations in West Halmahera Regency is still not on time in accordance with Government Regulation number 12 of 2019 and Minister of Home Affairs Regulation Number 77 of 2020. This is influenced by several factors, namely resource competency humans who are inadequate in technology-based financial management as well as educational backgrounds that are not appropriate to their field, the use of software that does not have complete features nor is it integrated between software, and in the implementation of organizations that have not implemented procedures related to submitting accountability reports from the field -fields in the agency, and the use of information technology that does not yet have complete features.
Analisis Mekanisme dan Prosedur Pencairan Alokasi Dana Desa di Desa Karalung Kecamatan Siau Timur Kabupaten Kepulauan Siau Tagulandang Biaro: Analysis of Mechanisms and Procedures for Disbursing Village Fund Allocations in Karalung Village, East Siau District, Siau Archipelago Regency Tagulandang Biaro. Gumabo, Veronita Anggreini; Gamaliel, Hendrik; Diana Latjandu, Lady
Jurnal LPPM Bidang EkoSosBudKum (Ekonomi,Sosial,Budaya, dan Hukum) Vol. 8 No. 1 (2024): Jurnal LPPM Bidang EkoSosBudKum
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Indonesia adalah salah satu negara yang memiliki beberapadaerah pemerintahan yang tiap daerah memiliki pemerintahan masing-masing, baik dari tingkat pusat sampai ke pedesaan. Desa Karalung merupakan Desa yang ada di Kabupaten Kepulauan Siau TagulandangBiaro. Tujuan penelitian ini adalah untuk mengetahui mekanisme danprosedur dan faktor- faktor penyebab keterlambatan dalam prosespencairan Alokasi Dana Desa di Desa Karalung Kecamatan Siau Timur Kabupaten Kepulauan Siau Tagulandang Biaro. Hasilpenelitian menunjukan prosedur pencairan di Desa Karalung melalui 2 tahap. Tahap 1 pencairan sebesar 60% dari besaran ADD dan Tahap 2sebesar 40% atau sisa dari anggaran ADD akan diproses untuk dicairkan jika anggaran tahap pertama telah terealisasi sebesar 75% dari besaran 60% yang telah dicairkan dengan prosedur yang sama. Dan Mekanisme Pencairan di Desa Karalung telah sesuai dengan PERBUP Nomor 4 Tahun 2021 tentang Tata Cara Pengalokasian Alokasi Dana Kampung. Adanya hambatan dalam pencairan AlokasiDana Desa di Desa Karalung yaitu jika tim Verifikasi atau disebutVerifikator tidak berada ditempat, maka dokumen ADD tidak dapat diverifikasi. Menunggu tim verifikasi untuk memverfikasi dokumen.Mengakibatkan keterlambatan pencairan di tahap 1.
Analisis Penatausahaan Dan Pelaporan Pengelolaan Keuangan Di Desa Pineleng Satu Kecamatan Pineleng Kabupaten Minahasa Bogar, Joel Jonathan Mahonis; Gamaliel, Hendrik; Lambey, Robert
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol. 12 No. 03 (2024): JE. Vol. 12 No 3
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/emba.v12i03.58041

Abstract

Dalam proses pengelolaan keuangan desa ada lima tahapan yang diatur oleh (Permendagri Nomor 20 Tahun 2018) yaitu perencanaan, pelaksanaan, penatausahaan, pelaporan dan pertanggunjawaban. Kelima tahapan tersebut bertujuan untuk memastikan pengelolaan keuangan desa dilakukan secara transparan, akuntabel, dan efisien. Dengan adanya regulasi yang jelas, diharapkan dapat meningkatkan kesejahteraan masyarakat desa melalui pemanfaatan dana yang tepat. Penelitian ini bertujuan untuk mengetahui proses penatausahaan dan pelaporan pengelolaan keuangan di Desa Pineleng Satu, apakah telah sesuai dengan Permendagri Nomor 20 Tahun 2018. Metode yang digunakan dalam penelitian ini adalah metode kualitatif deskriptif dengan penggambaran data sesuai dengan apa yang terjadi di Desa Pineleng Satu. Sesuai dengan hasil penelitian penatausahaan dan pelaporan pengelolaan keuangan di Desa Pineleng Satu mendapati bahwa pada tahap penatausahaan sudah sesuai dengan Permendagri Nomor 20 Tahun 2018. Pemerintah desa pineleng satu belum membuat buku panjar seperti pada pasal 64 ayat (1) tentang pembuatan buku pembantu panjar, karena pemerintah desa tidak ada biaya yang dibayar dimuka. Pada tahap pelaporan sudah sesuai dengan Permendagri Nomor 20 Tahun 2018.Kata kunci: Analisis Pengelolaan Keuangan Desa, Penatusahaan, Pelaporan, Permendagri Nomor 20 Tahun 2018
Service Quality of Government Institution and Its Influence on Public Satisfaction (Study in Regency/City Government of North Sulawesi) Gamaliel, Hendrik; Kalangi, Lintje; Warongan, Jessy
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 1 (2022): February 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i1.1397

Abstract

This study aims to empirically examine the influences of the service quality of government institutions on public satisfaction and the degree of influences of service quality among regencies/cities in the North Sulawesi Province. This study focuses on the performance measurement of One-Stop Integrated Service and Investment Service. Respondents of this research are a community in four regencies/cities in the province of North Sulawesi that is Manado City, Bitung City, Bolaang Mongondow Regency, and Kotamobagu City. The respondents are those who have experienced the services provided by One-Stop Integrated Service and Investment Service institutions in those regencies/cities. This study uses a survey method that distributes questionnaires to each region. The data analysis method uses multiple linear regression analyses. The results show that of the 6 (six) hypotheses, 5 (five) hypotheses were supported and 1 (one) hypothesis was not supported. Supported hypotheses are 1, 2, 3, 4, and 5 hypotheses. Meanwhile, the 6 hypotheses are not supported.
Analisis pelaksanaan Konstruksi Dalam Pengerjaan (KDP) pada pekerjaan konstruksi Dinas Pekerjaan Umum dan Penataan Ruang Daerah Provinsi Sulawesi Utara Waridin, Juliani; Ilat, Ventje; Gamaliel, Hendrik
Riset Akuntansi dan Manajemen Pragmatis Vol. 2 No. 2 (2024)
Publisher : Yayasan Widyantara Nawasena Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58784/ramp.206

Abstract

The aim of this research is to identify, analyze and describe: the implementation of KDP at the North Sulawesi Province PUPRD Service, the obstacles faced in managing KDP at the North Sulawesi Province PUPRD Service, and to describe what efforts have been made to overcome obstacles to KDP management at the Department. PUPRD North Sulawesi Province. This type of research is descriptive research with a qualitative approach. To collect data that is related or relevant to the variables of this research, the techniques used are observation techniques, interview techniques and documentation techniques. The results of the research show that 1) Implementation of Construction in the Work of the Public Works and Regional Spatial Planning Department of North Sulawesi Province which consists of: Mechanism for Procurement of Construction in Work, Recognition of Construction in Work, Measurement of Construction in Work, and Presentation and Disclosure of Construction in Work. 2) obstacles in managing construction in the work of the Public Works and Regional Spatial Planning Department of North Sulawesi Province consisting of policy constraints and leadership commitment, integrity and conflicts of interest 3) Efforts made by the Public Works and Regional Spatial Planning Department of North Sulawesi Province in overcoming obstacles Management of Construction in Progress, namely administrative sanctions, determination of blacklists, coordination and inventory, and payment of remaining debts.
Analisis kinerja keuangan pada sektor consumer cyclicals yang terdaftar di BEI periode 2020 - 2023 Tjhin, Erwin; Gamaliel, Hendrik; Pinatik, Sherly
Riset Akuntansi dan Manajemen Pragmatis Vol. 2 No. 2 (2024)
Publisher : Yayasan Widyantara Nawasena Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58784/ramp.220

Abstract

Financial performance analysis is really needed in a company in order to see the extent of the company's financial performance over a certain period of time. This financial performance analysis can help the company in making decisions in the future. Analysis of financial performance in a company can be seen using financial ratio analysis. This research aims to determine differences in the financial performance of the Consumer Cyclicals sector, especially the media and entertainment sub-sector for the 2020-2023 period. This type of research is a descriptive statistical approach. The analysis method used is trend analysis. The research results show that there is an increase or decrease in the media and entertainment sub-sector listed on the Indonesian stock exchange for the 2020-2023 period using the debt to asset ratio, net profit margin, current ratio and total asset turnover.
Analisis Kinerja Keuangan Pada Dinas Pendidikan Daerah Provinsi Sulawesi Utara Bantali, Yosua; Gamaliel, Hendrik; Walandow, Stanley Kho
GOING CONCERN : JURNAL RISET AKUNTANSI Vol 19 No 4 (2024): Going Concern : Jurnal Riset Akuntansi
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/gc.v19i4.57510

Abstract

The research is to determine whether the financial performance of the Regional EducationOffice of North Sulawesi Province in 2023 has met the Value for Money requirements. Fromthree elements, namely Economics, Efficiency and Effectiveness. This type of research uses aqualitative descriptive method. The data collection techniques used were interviews anddocumentation. The financial performance results obtained by the Regional Education Officeof North Sulawesi Province met the economic requirements, namely 87,48% of 3 mainactivity programs, for the efficiency ratio the results were 151% inefficient and for theeffectiveness ratio the results were effectiveness, namely 100%
Co-Authors A.A. Ketut Agung Cahyawan W Abdul, Sri Devi Abdullah, Dewita Abuno, Malindah I. C. AFIEF, MUHAMMAD RAIHAN IHZA Ahmad Gazali, Ahmad Aimbu, Lesli L Alexander, Stanly W ALLAN, FRANSISCO Alou, Shelby Defiany Anderson Guntur Kumenaung Antameng, Desy Pratiwi Bagu, Agustin Bantali, Yosua Bogar, Joel Jonathan Mahonis Buntuan, Dhifa N. Corneles, Semuel Hendry Dama, Aditya Darise, Rezky Febriendy David P. E. Saerang David P.E Saerang David P.E. Saerang David Paul Elia Saerang David Saerang, David Deda, Anita Diana Latjandu, Lady Erakipia, Apolonaris Felix Gaghana, Michelle A. Grace B. Nangoi Grace Nangoi Gumabo, Veronita Anggreini Habindatu, Leidi Diana Harianto Sabijono, Harianto Harijanto Sabijono Herman Karamoy Hongkong, Hendra Yanto Imbang, Veronika Merlin Jantje J. Tinangon Jenny Morasa Jullie J Sondakh JUNIOR LAKAT Kairupan, Gladys E. Kaligis, Elivira Amelia Kalungan, Trifosa Ryna Kapojos, Peter Marshall Karambut, Andrew Malahasa Karmila, Dina Karundeng, Angellica Korompis, Claudia W. M. Korompis, Claudia Wanda Melati Kountur, Claudia Marlina Krar, Sonaria Lakat, Junior Semuel Laloan, Charly S. T. Lasewa, Reinaldi Latjandu, Lady Diana Lengkong, Victor Paskah Kalawat Limen, Michelle Meivina Putry Linda Lambey, Linda Lintje Kalangi Lumanto, Edgar Gilbert Lumenta, Melinda Mada, Sarifudin Mailoor, Jefri Herbert Makasenggehe, Victoria M.K Makatengkeng, Gracelia Mamuaya, Jeacklin Valenia Manangin, Sri Ika Novita Manopo, Betria S. R. Maradesa, Djeini Meilivia Suak Muliadi, Halim Ellena Mumek, Leonard Stiefen Musadi, Claudia Relia Napan, Lambertus Ngamelubun, Meylania Yutta Nimiangge, Rona Rosy Njonjie, Philep Nur, Santi Ali M. Ompusunggu, Tutur Padalling, Novianti Pala’langan, Eunike Intan Paraswati, Sawindri Dyah Pasebe, Marchella B. Pauweni, Sherly Pelealu, Revelino Imanuel Pilander, Siska Marini Polii, Rivaldo Y. P. Pongoh, Virginia Pontoh, Natasha Maria Angela Pricilia Joice Pesak Pudihang, Sela Purba, Irene Catrine Radityo, Dody Rafael, Kevin Robert Lambey rochxy, Rochxy Rompas, Jarden Natanael Rompas, Vichri V. Rori, Midian Cristy Runtuwene, Syalom K. Saerang, David P E Saerang, David Paul Sardjono, Olivia Y. M. Savsavubun, Regina V. SENDUK, Adalee Sherly Pinatik Sifrid S. Pangemanan Sihadi, Intan Purwatianingsih Sipayung, Yosua Afryan Iriando Sipolo, Gerall Henry Slamet Sugiri Sonny Pangerapan, Sonny Stanley Kho Walandow, Stanley Kho Stanly Alexander Sulaiman, Syiendrawati Nurmughny Sutarman, Aman Syermi S.E. Mintalangi Tarida Elisa Butarbutar Tinangon, Jantje J Tiwow, Santi Tjhin, Erwin Togas, Rendhy Frisky Treesje Runtu Tsunme, Otto Tumanduk, Thalia Claudia Ventje Ilat Wangarry, Andreas R Wara, Lidya Stefany Waridin, Juliani Warongan, Jessy WIJAYA, Aureliano G T B Winston Pontoh Worotikan, Jenefer Hermina Wotulo, Felia Lewiany WUA, HESTI WIRA MEILAN Wuwungan, Christian Elkana Zakaria, Nasrullah