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All Journal Jurnal Borneo Administrator: Media Pengembangan Paradigma dan Inovasi Sistem Administrasi Negara Jurnal Administrasi Negara JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik JPSI (Journal of Public Sector Innovations) PINISI Discretion Review JKMP (Jurnal Kebijakan dan Manajemen Publik) International Journal of Community Service (IJCS) Innovative: Journal Of Social Science Research
Alam Tauhid Syukur, Alam Tauhid
Sekolah Tinggi Ilmu Administrasi Lembaga Administrasi Negara Makassar
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Kualitas Pelayanan Petugas Pemadam Kebakaran Dalam Penanggulangan Bencana Kebakaran pada Dinas Pemadam Kebakaran Kota Makassar Sahid H, M.; Syukur, Alam Tauhid; Kamariah, Najmi; Prianggoro, Bimo Adi
JPSI (Journal of Public Sector Innovations) Vol. 7 No. 2 (2023): May 2023
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/jpsi.v7n2.p90-96

Abstract

The implementation of fire fighting performance at the Makassar City Fire Department is considered not optimal in carrying out its duties as a public service provider. There are still complaints from the public about the service quality of the Makassar City Fire Department. Based on these problems, this study aims to examine and analyze the service quality of firefighters at the Makassar City Fire Department. In this study, to determine the service quality of firefighters, it was analyzed using five aspects, namely tangibles, reliability, responsiveness, assurance, and empathy. Meanwhile, the method used is descriptive method with a qualitative approach and data collection techniques using interviews, observation, and document review. The results of the study indicate that from the analysis of five aspects above, as well as with the increasingly complex development in the Makassar City area, it takes speed and alertness from firefighters to always be responsive and alert to all information related to fire disasters. In addition, community participation is also required to be active and able to synergize with officers in carrying out fire fighting duties, so that officers do not experience difficulties in carrying out their duties in the field. It is recommended that the government, in this case the Makassar City Fire Department, provide education to the public about the synergy of performance as well as strengthen the competence and infrastructure of officers so that they can be optimal in carrying out their duties in the field related to handling fire disasters.
Analyzing Collaborative Governance in Tourism Development: A Case Study of Karampuang Island, West Sulawesi Idris, Muhammad; Anwar, Yusuf; Syukur, Alam Tauhid; Mustamin, Nur Afifah
Jurnal Borneo Administrator Vol. 21 No. 3 (2025): Desember 2025
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v21i3.1707

Abstract

Tourism is a strategic sector for regional development; however, the management of flagship destinations in developing regions frequently encounters challenges related to weak stakeholder coordination, limited infrastructure, and insufficient community participation. Karampuang Island in West Sulawesi possesses significant natural and cultural tourism potential, yet its development has not been optimally managed due to low inter-agency synergy and limited stakeholder engagement. This study aims to analyze the implementation of the pentahelix collaborative governance model, comprising government, private sector, academia, community or non-governmental organizations, and media, in the development of Karampuang Island as a tourism destination. A qualitative descriptive approach was employed, using in-depth interviews, field observations, and document analysis. The findings indicate that cross-sector collaboration has contributed to improvements in accessibility and public facilities, as reflected in the construction of Plaza Karampuang and the establishment of twelve micro, small, and medium enterprise kiosks. Nevertheless, formal coordination mechanisms remain weak due to the absence of inter-agency memorandums of understanding, limiting sustained collaboration. Private sector involvement in promotion and investment is still minimal, while academic contributions are largely confined to community service programs. Community participation has increased through the Tourism Awareness Group, although communication with government actors remains suboptimal. Media actors have actively promoted the destination, yet digital marketing strategies have not been maximized. In conclusion, the pentahelix model has the potential to strengthen tourism governance on Karampuang Island, provided it is supported by formal coordination platforms, community capacity building, and integrated digital marketing strategies to ensure sustainable tourism development and local community welfare.
Co-Authors A Ifayani Haanurat Aldri Frinaldi Ali, Muhammad Yamin Anwar, Yusuf Arsyad Arsyad Fattah, Sulaeman Fitriah Ningsih, Fitriah Halim Halim, Halim Hery Widijanto Hinrawati, Hinrawati Jam’an, Andi MAULIANA, DEASY Muchriana Muchran Muhammad Idris Mustamin, Nur Afifah Mutiara Pratiwi, Mutiara Najmi Kamariah, Najmi Pratiwi, Nurul Rezky Prianggoro, Bimo Adi Sahar, Nurman Sahid H, M. Syafaruddin Syafaruddin Wahyudin Rahman