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All Journal Jurnal Ekonomi : Journal of Economic International Journal of Technology And Business BBM (Buletin Bisnis dan Manajemen) Jurnal Civronlit Unbari Jurnal Administrasi dan Kesekretarisan Journal of Management - Small and Medium Enterprises (SME's) Paradigma Journal of Administration Jurnal Elsyakhshi
Abdullah Umar, Abdullah
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Analisis Kualitas Pelayanan Publik Terhadap Kepuasan Masyarakat Di Kantor Kecamatan Segeri Kabupaten Pangkajene Dan Kepulauan Umar, Abdullah; Juharni, Juharni; Bahri, Syamsul
Paradigma Journal of Administration Vol. 3 No. 1 (2025): Paradigma Journal of Administration, Juni 2025
Publisher : Postgraduate Bosowa University Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35965/pja.v3i1.6225

Abstract

Penelitian ini bertujuan untuk mengkaji pengaruh kualitas pelayanan publik terhadap kepuasan masyarakat di Kantor Kecamatan Segeri, Kabupaten Pangkajene dan Kepulauan. Kualitas pelayanan diukur menggunakan lima dimensi Servqual, yaitu bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Metode penelitian yang digunakan adalah kuantitatif dengan pendekatan studi kasus dan teknik total sampling terhadap seluruh 35 pegawai yang terlibat dalam pelayanan publik di kantor kecamatan. Data dikumpulkan melalui kuesioner, observasi, dan dokumentasi, kemudian dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa kelima dimensi kualitas pelayanan secara parsial dan simultan berpengaruh positif dan signifikan terhadap kepuasan masyarakat. Dimensi daya tanggap dan keandalan menjadi faktor dominan yang mempengaruhi kepuasan. Studi ini menegaskan pentingnya peningkatan kualitas pelayanan dengan memperbaiki sarana prasarana, pelatihan kompetensi pegawai, dan penguatan mekanisme umpan balik masyarakat. Temuan ini memberikan kontribusi empiris pada pengembangan teori Servqual dalam konteks pelayanan publik di wilayah kepulauan dan menjadi acuan praktis bagi pembuat kebijakan untuk meningkatkan mutu layanan. Penelitian ini merekomendasikan penerapan sistem antrian elektronik dan sosialisasi prosedur pelayanan yang lebih baik guna mempercepat proses layanan dan meningkatkan keadilan bagi seluruh pengguna layanan. This study aims to examine the impact of public service quality on community satisfaction at the Segeri Subdistrict Office, Pangkajene and Islands Regency. Service quality was assessed using the five Servqual dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Employing a quantitative research design with a case study approach, total sampling was conducted involving all 35 employees engaged in public service delivery at the subdistrict office. Data were collected through questionnaires, observations, and document review, and analyzed using multiple linear regression. The results indicate that all five service quality dimensions have positive and significant effects on community satisfaction, both partially and simultaneously. Responsiveness and reliability emerged as the dominant factors influencing satisfaction. This study highlights the importance of enhancing service quality by improving infrastructure, staff competency training, and strengthening community feedback mechanisms. The findings contribute empirically to the development of the Servqual theory in the context of public service in island regions and offer practical guidance for policymakers to improve service standards. The study recommends implementing an electronic queue system and better procedural socialization to expedite services and ensure fairness for all service users.
THE INFLUENCE OF HUMAN RESOURCE MANAGEMENT PRACTICES ON EMPLOYEE JOB SATISFACTION AT CLASS IIA KALIANDA Umar, Abdullah; Pangestuti, Naniek
Journal of Management Small and Medium Enterprises (SMEs) Vol 18 No 1 - May (2025): JOURNAL OF MANAGEMENT (Special Issue) - Correctional Management
Publisher : Universitas Nusa Cendana

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Abstract

This study aims to analyze the impact of human resource management (HRM) practices on employee job satisfaction at Class IIA Kalianda Correctional Facility. The independent variable in this research is HRM practices, while the dependent variable is employee job satisfaction. This study employs a quantitative method with a survey approach. Data were collected through a questionnaire distributed to 85 employees using saturated sampling. The results of the data analysis using simple linear regression testing indicate that HRM practices have a significant effect on employee job satisfaction, with 36.2% of the variation in job satisfaction being influenced by HRM practices. Based on these findings, it can be concluded that good HRM practices significantly contribute to increasing job satisfaction. This study recommends enhancing training programs and offering more competitive compensation management to improve job satisfaction in correctional facilities. Keywords: Human Resource Management; Job Satisfaction; Correctional Facility; Compensation; Training; Performance Assessment
Co-Authors Agung Hari Sasongko, Agung Hari Agusman, Glory Aguzman, Glory Aguzman, Glory Apriansyah Pratama, Muhammad Ari Setiawan Arisman Arisman Bawono, Adhi Christanti, Yunitasari Das, Amsori M. Detrial Maulana, Mohd Hidayat Ediz, M Indriana Indriana, Indriana Irawan, Aldi Juharni, Juharni Mauliah, Shabrina Muhammad Fadli Pangestuti, Naniek S.Pd. M Kes I Ketut Sudiana . Syamsul Bahri Widyastuti, Indira Tyas Yusrial Yusrial