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Noviandi Noviandi, Noviandi
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Journal : Journal of Intelligent Computing and Health Informatics (JICHI)

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Applied WebQual 4.0 to Evaluate SMART System in RSAB Harapan Kita Noviandi, Noviandi
Journal of Intelligent Computing & Health Informatics Vol 2, No 1 (2021): March
Publisher : Universitas Muhammadiyah Semarang Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jichi.v2i1.6963

Abstract

Website hospital applications are one of the technological developments that affect service quality. Therefore it is necessary to evaluate the quality of the information system provided in the hospital. The method used is webqual 4.0 with usability, information quality, and service interaction quality. Data collection was carried out used a questionnaire given to 232 health workers at RSAB Harapan Kita who interacted with the SMART application. The analysis technique used is descriptive analysis technique with a quantitative approach and cross-sectional research design. The results of this study were 74.1% stated that the quality of the application was good and 25.9% said that the quality of the application was not good, as much as 43.5% stated that the quality was sufficient when viewed from the usability dimension, 40.9% in the information quality dimension, and 40. 1% for the service interaction quality dimension. The SMART application at RSAB Harapan Kita does not yet contain clear instructions or references, does not perfectly present relevant information, and the officer states that they do not feel safe about personal information on the SMART application.
Co-Authors Akbar, Habibullah Anggoro, Sofyan Wahyu Bachtiar, Youna Cathrine Bambang Irawan Bany, Ervan Jefferson Diah Aryani, Diah Fatonah, Nenden Siti Franata, Ray Fadly Hani Dewi Ariessanti Hilmyansyah, Muhammad Ilham, Ahmad Jemmy, Jemmy Linda Purnama Sari, Linda Purnama Linda Purnamasari Mariyana Widiastuti Nisa, Puspita Chairun Noviantika, Stefanny Amalia Nugroho, Septyanto Harry Suharti, Dwi Sloria Syaiful Muazir Tontowi Amsia Valentinus Pebriano, Valentinus Yustina Sri Ekwandari