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All Journal Jurnal Ekonomi dan Bisnis Samalewa: Jurnal Riset dan Kajian Manajemen Jurnal Pengembangan Masyarakat Lokal
U Usman
Universitas Samawa
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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ANALISIS TINGKAT KEPUASAN PELAKU USAHA TERHADAP LAYANAN SERTIFIKASI HALAL SELF-DECLARE OLEH PUSAT HALAL KABUPATEN SUMBAWA Roos Nana Sucihati; U Usman; E.S. Adi Nusantara
Samalewa: Jurnal Riset & Kajian Manajemen Vol. 6 No. 1 (2026): Samalewa: Jurnal Riset & Kajian Manajemen
Publisher : Fakultas Ekonomi dan Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58406/samalewa.v6i1.2405

Abstract

This study aims to determine the level of community satisfaction regarding halal certification services in Sumbawa Regency. This research uses a quantitative descriptive approach. The type of data used in this study is quantitative data obtained directly from primary sources using a questionnaire as an instrument for data collection. The number of respondents in this study was 90 business actors who had been assisted and facilitated to obtain halal certification by the Sumbawa Regency Halal Center during the period November 2024 to October 2025. To obtain an overview of the level of public satisfaction with the performance of halal certification services organized by the Sumbawa Regency Halal Center, nine variables/measurement elements were used referring to the Regulation of the Minister of Administration and Bureaucracy Number 14 of 2017 concerning the measurement of the public satisfaction index towards public services. Based on the results of the research that has been conducted, it was concluded that the implementation of halal certification services at the Sumbawa Regency Halal Center generally shows Good Service Quality (B). The average value of the IKM after conversion was 85.39 and is in the Good (B) category. The service element that received the highest rating from respondents was the competence of service implementers, while the service system, mechanisms and procedures were the service elements that received the lowest ratings from respondents. Thus, the Sumbawa Regency Halal Center has provided good halal certification services for each applicant, although there are several aspects that still require improvement.
Co-Authors A Adeliah A Ambarwati A Asmini Abdul Rahim Aldi Bahtera Andi Irawan Andi Saputra Andri Gunanta Azizati Ainul Haq Binar Dwiyanto Pamungkas Budi Sastra Deka Ayulia Saputri Delvi Ulandari Delvia Ramadhini Diah Fidayanti E.S. Adi Nusantara Elly Karmeli Evha Lista Sulyana Fiana Arma Yunita Fietroh, Muhammad Nur H Hamdi I Ismawati I Nyoman Sutama Ika Fitriyani Inas Nabila Irwan Dwi Putra K Kurniawansyah Muhammad Jamta Muhammad Yamin N Nunung N Nurmalasari Nia Kurniasih Nining Sudiyarti Novi Kadewi Sumbawati Nydia Pratiwi Puji Lestari Peri Apriliyansah R Rizaldi Rana Ewin Aprilindia Rita Dwi Kantari Roos Nana Sucihati Rosyidah Rachman S Suprianto S Syafruddin Siti Fatima Hartina Sri Rohayu Subhan Purwadinata Ulva Asri Oktavia Vera Agustia Pratiwi Vivin Fitryani Wila Dianti Winda Pratiwi Yayat Fitriani Zulkifli Abdullah