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All Journal Jurnal Teknologi Informasi dan Ilmu Komputer Riau Journal of Computer Science Produktif : Jurnal Ilmiah Pendidikan Teknologi Informasi J-SAKTI (Jurnal Sains Komputer dan Informatika) JURIKOM (Jurnal Riset Komputer) Jurnal Teknologi dan Informasi Simtek : Jurnal Sistem Informasi dan Teknik Komputer Jurnal Riset Informatika JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) CCIT (Creative Communication and Innovative Technology) Journal JATI (Jurnal Mahasiswa Teknik Informatika) Aksara: Jurnal Ilmu Pendidikan Nonformal Jurnal Teknologi Informatika dan Komputer J-SAKTI (Jurnal Sains Komputer dan Informatika) JUSTIN (Jurnal Sistem dan Teknologi Informasi) J-Intech (Journal of Information and Technology) Jurnal Teknologi Sistem Informasi Teknologika Jurnal Informatika Teknologi dan Sains (Jinteks) STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer RISTEC : Research in Information Systems and Technology JuSTISe: Journal Data Science, Technology, Informatics and Security
Ismi Kaniawulan, Ismi
Program Studi Informatika STT Wastukancana Jalan Raya Cikopak No. 53 Sadang Purwakarta Jawa Barat
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Social Sciences Other

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SENTIMENT ANALYSIS OF INTERNET SERVICE PROVIDERS USING NAÏVE BAYES BASED ON PARTICLE SWARM OPTIMIZATION Anugrah Anugrah; Teguh Iman Hermanto; Ismi Kaniawulan
Jurnal Riset Informatika Vol. 4 No. 4 (2022): September 2022
Publisher : Kresnamedia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34288/jri.v4i4.117

Abstract

Twitter is a social media application that is widely used. Where as many as 18.45 million users in Indonesia, Twitter users can send and read messages with a maximum of 280 characters displayed. Many opinions and reviews uploaded by users via tweets on social media are experienced in everyday life. Lately, comments about internet service providers in the covid-19 pandemic have been widely reviewed by Twitter users. Problems about internet providers through words often uploaded include internet provider complaints related to network quality, package prices, user satisfaction, and others. This study aims to classify Twitter users' tweets against internet service providers in Indonesia by analyzing the sentiments of 3 internet service providers, namely with the keywords Biznet, first media, and Indihome, using the Naïve Bayes algorithm and optimization with Particle Swarm Optimization. This research is also helpful in helping to become a measure where prospective new users will see the quality of an internet service provider in Indonesia through tweets and then divide the opinion into positive and negative. The results of Biznet's research using Naïve Bayes produce an accuracy of 77.94%, and after optimization, it becomes 81.62%. First media using Naïve Bayes produces 91.39% accuracy, and after optimization, it becomes 92.88%. Indihome using Naïve Bayes produces an accuracy of 85.78%, and after optimization, it becomes 87.48%. It can be concluded that the Naïve Bayes algorithm is a good algorithm for classification, and optimization using Particle Swarm Optimization has an effect on increasing accuracy results.
Co-Authors Andi Mahendra Annisa Azzahra Anugrah Anugrah Arafat, Doni Arismawaty Putri, Rosma Atnadhiaz, Dival Alifial Ayu Yunia Ayunitasari, Fina Azzahra, Debrina Bagus Yuliandre, Muhammad Candra Dewi Lestari Dayan Singasatia Dede Irmayanti Defriani, Meriska Defryan Tri Gusman Dewi Lestari, Candra Dina Nurlina Egi Maulana Yusuf Fachry Nurfaidzi Guruh Sindu Praputra Haryani, Rani Hermanto, Teguh Iman Irsan Jaelani Jatira Julianti, Amelia Karin Kusuma Dewi Kurnia Putra, Rizky Kurnia Widi, Wanda Lia Nurhalimah Lusiana Marselina M Rafi Muttaqin Mawar Wiliyanti Minarto Minarto - - Minarto Minarto Mochammad Imam Sulistyo Sarjowo Muhammad Rafi Muttaqin Mutiara Andayani Komara Muttaqin, M Rafi Nugraha Fatoni, Irvan Nur Anggraeni, Cindy Nurhayati, Delisa Nurlatipah, Siti Nurul Hasanah Purnama, Erga Rangga Resmi, Mochzen Gito Resmi, Mohzen Gito Rezmi, Mohzen Gito Riani, Ayi Riswan Abdusalam Riswan Rizal Riva'i, Muhamad Rizky Kurnia Putra Rizqi, Putri Nuraeni Rizqullah, Naufal Salik Elhanan Salsabil, Salsabil Satrio Widianto Utomo Sri Andar Muni, Lise Supriadi Supriadi Suryana Suryana Syamsu Yusuf Teguh Iman Hermanto Teguh Iman Hermanto Teguh Iman Hermanto Tika Dewi Astuti Ulhaq, Dhiya Undamayanti, Erina Wahyudi, Dikdik Yulinawati, Yulinawati