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All Journal Jurnal Inovasi Farmasi Indonesia Jurnal EduHealth International Journal of Science and Society (IJSS)
Widhi Astutik
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Decision Sciences, Operations Research & Management Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Veterinary

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TINGKAT KEPUASAN PASIEN RAWAT JALAN RSU PURA RAHARJA MEDIKA KULON PROGO MENGGUNAKAN METODE AHP Widhi Astutik
Jurnal Inovasi Farmasi Indonesia (JAFI) Vol 3, No 2 (2022): Vol. 3 No. 2 Juni 2022
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jafi.v3i2.2680

Abstract

Kepuasan merupakan fungsi dari kesan kinerja dan harapan. Pasien akan merasa puas apabila kinerja layanan kesehatan yang diperolehnya sama atau melebihi harapannya dan sebaliknya, ketidakpuasan atau perasaan kecewa pasien akan muncul apabila kinerja layanan kesehatan yang diperolehnya itu tidak sesuai dengan harapannya. Tujuan penelitian yaitu untuk mengetahui tingkat kepuasan pasien rawat jalan RSU Pura Raharja Medika Kulon Progo menggunakan metode AHP. Penelitian ini menggunakan metode deskriptif observasional, dengan rancangan penelitian cross sectional yang dilakukan pada 96 sampel. Hasil penelitian didapatkan 21 rangking dari pernyataan pada kuesioner. Hasil tertinggi dengan pernyataan “Pengerjaan resep obat racik kurang 60 menit” dengan bobot prioritas gobal sebesar 0,05047534. Sedangkan hasil terendah pada pernyataan “Petugas mengenakan kartu identitas pengenal” dengan bobot prioritas global sebesar 0,045487566. Kesimpulan dari penelitian tingkat kepuasan pasien rawat jalan RSU Pura Raharja Medika Kulon Progo menggunakan metode AHP didapatkan hasil tertinggi pada pernyataan pengerjaan resep obat racikan kurang dari 60 menit dengan nilai 0,05047534 sedangkan hasil terendah pada pernyataan fasilitas ruang tunggu yang bersih dengan nilai 0,045487566. Hasil ini dapat menjadi rekomendasi untuk perbaikan manajemen rumah sakit. 
Analysis Of Patient Perceptions, Awareness, Experience And Expectations Of The Role Of Pharmacist In Counseling Service At Pharmacies Dyah Ayu Kusumaratni; Eko Yudha Prasetyo; Indah Srihartini; Shofiatul Fajriyah; Widhi Astutik; Aprillia Putri G.R
Jurnal EduHealth Vol. 15 No. 02 (2024): Jurnal eduHealt, Edition April - June , 2024
Publisher : Sean Institute

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Abstract

Counseling services are a form of communication between pharmacists and patients in pharmaceutical services with the aim of increasing patient understanding of drug use and preventing medication errors. The presence of pharmacists is very necessary to be able to meet the diverse demands of society to be able to provide information regarding the correct use of medicines so that they can increase public knowledge. The interactions that occur between pharmacists and patients in counseling services will have an influence on public assessment. This research was conducted with the aim of knowing patients' perceptions, awareness, experiences and expectations of the role of pharmacists in counseling services in pharmacies. Method: The research is descriptive with a cross sectional design with a purposive sampling technique, the number of subjects involved was 143 respondents. Descriptive data analysis and normality test. Results: showed that 67.13% of patients had good awareness. As many as 53.14% of patients had a good perception. Then as many as 100% of patients had good hopes, and as many as 72.02% of patients had good experiences. Conclusion: the overall category shows the percentage of patients who have good perceptions, awareness, expectations and experiences regarding the role of pharmacists in counseling services in pharmacies.
Cost-Effectiveness Analysis of Immunosuppressant Drug Methylprednisolone at Gembleb Farma Trenggalek Pharmacy Service Fendy Prasetyawan; Yuneka Saristiana; Tsamrotul Ilmi; Widhi Astutik; Chandra Arifin; Abd Rofiq; Eka Hayati Rhomah
International Journal of Science and Society (IJSS) Vol. 1 No. 2 (2025): December
Publisher : Marasofi International Media and Publishing (MIMP)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64123/v9v9ke75

Abstract

This study aims to evaluate the cost-effectiveness of the immunosuppressant drug methylprednisolone at Gembleb Farma Pharmacy in Trenggalek, East Java, Indonesia. The research was conducted on May 30, 2025, using a descriptive quantitative approach supported by interviews with the responsible pharmacist. Data collection involved daily sales records of methylprednisolone and clinical response outcomes among patients. Each patient typically received five tablets per treatment, and the pharmacy recorded an average daily sale of 250 tablets. Therefore, it was estimated that approximately 50 patients were served per day. From those, 45 patients—equivalent to 90%—experienced favorable clinical responses to methylprednisolone therapy. The cost per tablet was IDR 500, resulting in a total daily cost of IDR 125,000. The calculated Cost-Effectiveness Ratio (CER) per day was IDR 2,777.78 per effectively treated patient. This value remained consistent when scaled to monthly (IDR 3,750,000 for 1,350 effective patients) and annual estimates (IDR 45,625,000 for 16,425 effective patients), yielding the same CER value of IDR 2,777.78. The findings indicate that methylprednisolone provides a stable and predictable cost-effectiveness profile in outpatient pharmacy settings. These results may support decision-making in therapeutic planning, particularly in community pharmacies that aim to deliver effective yet affordable immunosuppressive therapies. Additionally, this cost-efficiency aligns with the goals of rational drug use and sustainable pharmaceutical services at the primary healthcare level. 
Co-Authors Abd Rofiq Aprillia Putri G.R Chandra Arifin Eka Hayati Rhomah Eko Yudha Prasetyo Fendy Prasetyawan Indah Sri Hartini Kusumaratni, Dyah Ayu Shofiatul Fajriyah Tsamrotul Ilmi Yuneka Saristiana