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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal Edukasi dan Penelitian Informatika (JEPIN) Jurnas Nasional Teknologi dan Sistem Informasi Journal of Information Systems Engineering and Business Intelligence Informatika Mulawarman: Jurnal Ilmiah Ilmu Komputer Jurnal Pengabdian Masyarakat MIPA dan Pendidikan MIPA Jurnal Pengembangan Riset dan Observasi Teknik Informatika bit-Tech JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Jurnal Layanan Masyarakat (Journal of Public Service) International Journal of Social Service and Research Jurnal Nasional Pengabdian Masyarakat International Journal of Social Science, Education, Communication and Economics Prosiding Seminar Nasional Teknik Elektro, Sistem Informasi, dan Teknik Informatika (SNESTIK) Jurnal Riset Multidisiplin dan Inovasi Teknologi
Faried Effendy
Prodi Sistem Informasi, Departemen Matematika, Fakultas Sains Dan Teknologi, Universitas Airlangga
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Jurnal Riset Multidisiplin dan Inovasi Teknologi

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Scalable ITIL Adoption Strategies for SMEs in Developing Countries: A Systematic Literature Review Effendy, Faried; Nuqoba, Barry; Taufik, Taufik; Werdiningsih, Indah; Muhammadun, Muhammadun
Jurnal Riset Multidisiplin dan Inovasi Teknologi Том 3 № 02 (2025): Jurnal Riset Multidisiplin dan Inovasi Teknologi
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jimat.v3i02.1640

Abstract

Small and Medium Enterprises (SMEs) play a vital role in the economic development of developing countries. As these businesses increasingly adopt digital technologies, structured IT service management becomes essential. The Information Technology Infrastructure Library (ITIL) provides a globally recognized framework for managing IT services, yet its application in SMEs remains limited due to resource constraints and operational differences. This study presents a systematic literature review to examine how ITIL has been implemented in SMEs across developing countries. From an initial collection of 100 publications, 20 relevant articles were selected for detailed analysis. The findings reveal diverse implementation strategies, with SMEs often adopting ITIL partially through selected processes such as incident or configuration management. Common barriers include lack of infrastructure, limited skilled personnel, and funding constraints. Despite these challenges, the review identifies critical success factors, including organizational awareness, leadership support, and contextual adaptation of ITIL practices. This study contributes structured insights for enhancing IT service management in resource-constrained SMEs and proposes strategic entry points for scalable adoption. The results offer practical guidance for decision-makers, IT managers, and policymakers, while also establishing a foundation for future empirical studies in SME-driven IT service governance.
Co-Authors Adhipratama, Javier Ihsan Adli, Faiz Haidar Satriani Agustin, Dewien Nabila Al-Amin, Al-Amin Alfath, Muhammad Fauzan Army Justitia Aulia Marcha Rizkasari Putri Badrus Zaman Baihaqi, Joevans Mikail Barry Nuqoba, Barry Billiyanto, Rendy Chastine Fatichah Diana Purwitasari Endah Purwanti Eto Wuryanto Eva Hariyanti Ghofiqi, Muhammad Ibaneza Griffint Secoria Indah Werdinigsih Indah Werdiningsih Kartono Kastur, Annita Lilis Amalia Lilis Amalia, Lilis Marentina, Livia Felisia Maulidya, Syafira Nurilhaq Muhammadun Muhammadun, Muhammadun Muid, Faruq Abdul Nania Nuzulita Pardamean Daulay Pratama, Muhammad Fadhil Putra Purbandini Soeparman, Purbandini Purwanto, Luqman Rimuljo Hendradi Sembiring, Rinawati Setijaningrum, Erna Sugeng, Santoso Sugiran Sugiran Sugiran Sugiran, Sugiran Syahputra, Hendri Taufik Taufik Taufik Taufik Taufik Zahra, Adisha Putri Az