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All Journal International Journal of Scientific Multidisciplinary Research (IJSMR) Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Dynamics Social : International Journal of Social Sciences and Communication Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Jurnal Hukum, Administrasi Publik dan Negara International Journal of Social Welfare and Family Law Jurnal Riset Sosial Humaniora dan Pendidikan
Amirul Mustofa
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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An Analysis of the Quality of Service Provided by Sayang Warga Application in the Sukolilo District Office, Surabaya Paulus Magnus Nagus; Amirul Mustofa; Ulul Albab
International Journal of Scientific Multidisciplinary Research Vol. 1 No. 8 (2023): September 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v1i8.6025

Abstract

The purpose of this study is to determine the quality of population administration services at the Sukolilo District Office in Surabaya. Population administration services are a continuous series of structuring and controlling activities, as well as the issuance of documents and population data. Quality public services will increase citizen satisfaction and demonstrate the validity of population management. The descriptive qualitative method was used in this study, with the first research instrument being the researcher himself, who collects, manages, analyzes, interprets, and verifies all data and information obtained from participant observation of every setting and event. Primary and secondary data were gathered through interviews, observations, and literature searches. The findings revealed that the quality of population administration services provided by the Sayang Warga website in Sukolilo District is optimal, with the fifth dimension of service quality dimensions, namely Tangibles, Reliability, Responsibility, Assurance, and Empathy, running optimally and conducively. According to the research, many Sukolilo District residents have used the Sayang Warga website to complete and manage the necessary data or files, which is supported by the graphic data that the researcher has presented
The Role of SAMOTA Tourism Development in Enhancing the Revenue of Micro, Small, and Medium Enterprises Customers in the Region of Big Sumbawa M. Nur Febriansyah; Amirul Mustofa; Sri Roekminiati
International Journal of Scientific Multidisciplinary Research Vol. 1 No. 9 (2023): October 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v1i9.6273

Abstract

This research examines the growth of SAMOTA tourism and the increase in income of small and medium enterprises (MSMEs). The author of this study used a qualitative descriptive data analysis method primarily to collect information about the tourist attractions used as research locations. Qualitative research is based on interpretive philosophy or postpositivism and is used to conduct research in natural conditions, where the researcher acts as the primary tool. The data is usually qualitative because it combines observation, interviews, and triangulated documentation. Data is analyzed inductively or qualitatively, and the results are the result of research. The research results show that tourism in the Samota region is experiencing development. The area on Sumbawa Island called SAMOTA has been designated a Biosphere Reserve by the UN and UNESCO. The tourism development process increases the number of visitors to the SAMOTA tourist area. That can increase income and encourage people to build new MSMEs to meet increasing visitor demand. Developments in the SAMOTA tourist area have tremendously impacted the MSME sector. Samota's tourism development helps make more money. MSME players are happy with the many events in Sumbawa because they benefit from them
The Effectiveness of Community Responsiveness in the Digital Population Identity Program in Surabaya City Linda Anggraini Hanti Meisya; Sri Roekminiati; Amirul Mustofa
International Journal of Scientific Multidisciplinary Research Vol. 2 No. 5 (2024): May 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/ijsmr.v2i5.9238

Abstract

Digital Population Identity (DPI) is one of the application program innovations created by the Directorate General of Population, as DPI will be a replacement for physical Identity Card which will be carried out in a process or in stages. The aim of this research is to describe how effective the community's responsiveness is regarding the DPI application program as a form of Identity Card reprinting service. We also want to know what problems exist in this DPI application innovation when it is applied to the community. This is the goal as well as community support for the service. DPI. This research uses descriptive qualitative methods, data collection uses observation, and also in-depth interviews with the community. The results of this research show that not all people responded positively to the DPI application which was implemented as a reprinting requirement Identity Card so there is quite a lack of implementation of this DPI application innovation to the people of Pegirian Village because there are so many people who are classified as underprivileged and have low education so there is a lack of followingupdate The existing population and civil registration technology in Indonesia is quite realized and quite optimal, both in terms of the Service Operational Standards implemented by the City of Surabaya. This has resulted in a lack of conduciveness for the public in creating the latest application as one of the conditions for reprinting the Klampid New Generation (KNG) application as documentation for making DPI
Implementation of Data-Based Regional Development Planning and Public Participation in The Regional Development Planning Agency (Bappeda) of Sidoarjo Regency Jhoni Arwan S; Ika Devy Prmudiana; Amirul Mustofa
International Journal of Social Science and Humanity Vol. 2 No. 4 (2025): December: International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i4.541

Abstract

This research investigates the execution of data-informed and inclusive regional development planning within the Regional Development Planning Agency (Bappeda) of Sidoarjo Regency, concentrating on four analytical aspects: data integration and management abilities, the efficiency of participatory processes, technical and institutional obstacles concerning interoperability, and capacity-building strategies for facilitators tasked with translating public aspirations into planning priorities. The study is positioned within the national framework to establish evidence-based and participatory planning in reaction to the growing complexity regional development. Despite Bappeda Sidoarjo implementing multiple data platforms and participatory channels such Musrenbang forums, online submission systems, and sector-specific information systems the results indicate that issues like data fragmentation, insufficient digital literacy, and ineffective follow-up mechanisms continue to impede planning effectiveness. Employing qualitative methodology that includes in-depth interviews, observation, and document review, the research reveals that data integration has not reached single source of truth because of the lack of a cohesive data architecture and compatible standards among government entities. Participatory methods have increased inclusivity, but the quality of proposals and verification processes is still variable, hindering the incorporation of grassroots feedback into planning priorities. Moreover, the ability of facilitators the subdistrict and village levels is crucial in determining the quality of the compiled proposals. The research ends by highlighting the importance of improved data governance, increased actor capability, revised participatory processes, and clear follow-up mechanisms. Suggestions encompass constructing a unified data framework, offering ongoing technical training, standardizing digital Musrenbang processes, and establishing publicly available proposal-tracking system integrated within the yearly planning cycle.
Multi-Stakeholder Synergy in Innovation-Based Regional Development Planning at the Regional Development Planning Agency of Sidoarjo Regency Jhoni Arwan S; Ika Devy Prmudiana; Amirul Mustofa
International Journal of Social Welfare and Family Law Vol. 3 No. 1 (2026): January: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v3i1.540

Abstract

This study analyzes multi-stakeholder collaboration in innovation-based regional development planning at the Regional Development Planning Agency (Bappeda) of Sidoarjo Regency, emphasizing institutional mechanisms, data integration and digital innovation, joint financing schemes, and actor capacity and participation dynamics. The research focuses on the need to improve the effectiveness of development planning through planned, participatory, and data-driven intersectoral collaboration. Applying a qualitative case study approach, information was collected through in-depth interviews, participant observation, and analysis of planning documents. It was then analyzed using data reduction, thematic grouping, and source triangulation techniques. The research findings indicate that institutional synergy has been realized through formal forums such as development planning meetings and group discussions. However, coordination remains suboptimal due to overlapping roles between regional government agencies and the lack of a sustainable collaborative mechanism. Digital data integration still faces challenges due to limited platform content and user technical capabilities, resulting in data utilization not fully supporting evidence-based decisions. In terms of financing, collaborative schemes have begun to be implemented but are inconsistent, particularly in combining funding sources from various sectors. The capabilities of actors show striking differences, which impact the quality of public engagement and the efficiency of facilitating the planning process. Overall, these results confirm that the effectiveness of innovative planning is largely determined by the integration of digital systems, strengthening collaboration between stakeholders, and enhancing institutional capacity. This study suggests designing a more organized, interactive, and long-term multi-actor synergy model.
Mobile Outreach Services as a Strategy for Inclusive Population Administration in Archipelagic Regions: A Literature Review Ivana Beatrice Manpioper; Amirul Mustofa; Sedarmayanti Sedarmayanti; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 1 (2026): February: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i1.564

Abstract

Unequal access to population administration services remains a persistent governance challenge in archipelagic and geographically constrained areas, where spatial dispersion, limited connectivity, and high mobility costs systematically hinder citizens’ ability to obtain legal identity documents. In island regions, weak sea transportation networks, weather-dependent travel, and long distances to administrative centers reduce the feasibility of conventional, office-based service delivery, producing administrative exclusion that undermines equal citizenship. These barriers also intersect with socio-administrative realities, including the prevalence of unregistered marriages (nikah sirri), which constrains civil registration processes and delays the formal recognition of marital status and household composition within population administration systems. Against this backdrop, this review article aims to synthesize reputable scholarly literature on pelayanan jemput bola (mobile/outreach public services) as a policy strategy to advance service inclusivity and administrative justice in population administration, particularly for geographically marginalized communities. Methodologically, the article employs a thematic–conceptual literature review, systematically identifying and analyzing peer-reviewed journal articles and conference proceedings published primarily within the last five to ten years across recognized academic databases. The synthesis identifies key rationales and conceptualizations of outreach services, maps major implementation models (mobile units, community-based outreach, integrated one-stop outreach, and hybrid outreach–digital arrangements), and consolidates recurrent success factors, including local state capacity, inter-actor coordination, frontline discretion, and policy support. It also highlights persistent challenges such as logistical uncertainty, resource constraints, uneven digital readiness, and governance fragmentation across island territories. The article concludes that mobile/outreach population administration services can substantially improve equitable access to legal identity and strengthen civil rights realization in archipelagic contexts, but only when embedded in capacity-building and geography-sensitive governance arrangements. By integrating fragmented strands of scholarship, the review offers a conceptually grounded framework and policy-relevant implications for designing sustainable and just population administration reforms in island regions.
Apparatus Competency Gap in SPBE Services: An Analysis of Public Administration Literature Abdi Susanto; Amirul Mustofa; Sedarmayanti Sedarmayanti; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 1 (2026): February: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i1.565

Abstract

The implementation of Electronic-Based Government Systems (Sistem Pemerintahan Berbasis Elektronik/SPBE) represents a strategic instrument of public administration reform aimed at improving service quality, efficiency, and governance through digital transformation. However, empirical evidence across countries indicates that the effectiveness of digital government initiatives is frequently constrained by persistent competency gaps among public sector personnel. This study conducts a thematic literature review to systematically identify, classify, and synthesize scholarly findings on competency gaps affecting SPBE and digital government implementation within the field of public administration. Drawing on peer-reviewed international literature published over the last decade and indexed in Scopus, Web of Science, and DOAJ, the review applies a narrative–synthetic approach supported by thematic analysis. The findings reveal four dominant dimensions of competency gaps: technical–digital competencies, managerial and digital leadership competencies, cross-sectoral collaborative competencies, and adaptive learning competencies. These gaps are shaped by interacting individual, organizational, and systemic factors, including misaligned human resource management practices, fragmented bureaucratic structures, and limited capacity-building mechanisms. Using Competency-Based Human Resource Management (CBHRM) as the primary analytical lens, and reinforced by Digital Government Theory, Digital Era Governance, and Capacity Building Theory, this study demonstrates that competency gaps are structural rather than merely individual deficiencies. The article contributes theoretically by integrating human resource and digital governance perspectives into a unified analytical framework, and practically by offering policy-relevant insights for strengthening public sector capacity and enhancing the sustainability of SPBE implementation.
Digital Public Service Delivery in Local Governments: A Literature Review on Administrative Capacity and Citizen Readiness Apri Widyastik; Amirul Mustofa; Ulul Albab; Sri Kamariyah
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 1 (2026): February: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i1.566

Abstract

The digital transformation of public service delivery has become a central agenda in contemporary public administration, positioning local governments as critical actors in translating national digital strategies into tangible, citizen-facing outcomes. Despite rapid diffusion of digital platforms and e-government initiatives, substantial variation persists in the performance, inclusiveness, and sustainability of digital public services across local contexts. This variation points to persistent challenges related to administrative capacity constraints within local governments and uneven levels of citizen readiness to access and use digital services. Addressing these challenges, this article presents a comprehensive literature review that aims to (1) map the conceptual evolution of digital public service delivery in local governments, (2) synthesize empirical findings on the roles of administrative capacity and citizen readiness, and (3) identify key theoretical and empirical gaps in the existing scholarship. Methodologically, the study adopts a systematic literature review approach, drawing on peer-reviewed journal articles published in the last five years and indexed in major academic databases, including Scopus, Web of Science, DOAJ, and Google Scholar. The selected literature is analyzed using thematic synthesis, guided by an integrated theoretical framework combining Digital Government Theory and Digital Era Governance as overarching transformation lenses, Administrative Capacity and Capacity Building Theory and Competency-Based Human Resource Management to explain organizational and human resource determinants, Digital Divide Theory and the Technology Acceptance Model to capture citizen-side readiness and adoption dynamics, and Policy Implementation Theory to account for institutional and regulatory mediation. The synthesis reveals several dominant patterns: digital service performance is strongly conditioned by leadership, coordination, information capacity, and workforce competencies; citizen uptake is shaped not only by access and skills but also by perceived usefulness, ease of use, and trust; and policy design and implementation processes mediate the interaction between supply-side capacity and demand-side readiness. Importantly, the review shows that these factors are mutually constitutive rather than independent, challenging linear and technology-centric models of digital transformation. The article concludes by advancing an integrative conceptual understanding of local digital public service delivery and by outlining theoretical implications for digital public administration research as well as practical policy recommendations for designing inclusive, capacity-sensitive, and sustainable digital public services at the local level.
From Leadership Training to Service Improvement: A Literature Review on Training Transfer, Change Projects, and Administrative Capacity in Tambrauw Regency Government Yacoba Tabita Kinho; Amirul Mustofa; Sedarmayanti Sedarmayanti; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 1 (2026): February: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i1.567

Abstract

Leadership training has become a key instrument in public sector reform, driven by expectations that public managers act as strategic leaders to improve organizational performance and public service delivery. However, despite substantial investments, public administration research consistently highlights a gap between leadership training participation and tangible service improvements, particularly in resource-constrained local governments. Existing studies often examine leadership training effectiveness, training transfer, organizational change, and administrative capacity separately, resulting in limited integration across these interconnected processes. This fragmentation restricts understanding of how leadership competencies gained through training are transferred into practice, institutionalized through post-training change initiatives (Aksi Perubahan), and translated into sustainable administrative capacity and service outcomes. To address this gap, this integrative literature review synthesizes and critically analyzes peer-reviewed research on public sector leadership training, focusing on training transfer mechanisms, action-based change initiatives, and administrative capacity development in local governments, using the Tambrauw Regency Government as an illustrative context. The review draws on articles indexed in Scopus, Web of Science, and Google Scholar published between 2016 and 2025, selected based on public sector relevance and theoretical rigor. Using thematic synthesis and conceptual mapping, the findings show that leadership training contributes to service improvement only when supported by a conducive transfer climate, strong organizational commitment, and structured change projects. These change initiatives mediate the transformation of individual competencies into organizational routines, while administrative capacity determines the sustainability of outcomes. The study contributes to administrative capacity theory and provides practical insights for designing effective leadership training policies in peripheral local government contexts.
Implementasi Program Rehabilitasi Sosial bagi Penyandang Disabilitas Fisik di Kota Pasuruan Jawa Timur Wilujeng Prihatin; Amirul Mustofa; Eny Haryati
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 4 No. 1 (2026): Januari: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v4i1.1488

Abstract

This research aims to analyze the implementation of social rehabilitation programs for persons with physical disabilities at the Social Affairs Office of Pasuruan City, East Java. Persons with physical disabilities face various challenges in accessing public services and participating in social life, thus requiring comprehensive rehabilitation programs. Using the implementation theory of George C. Edward III, this study examines four critical factors: communication, resources, disposition, and bureaucratic structure. This qualitative research employs a descriptive approach with data collection through in-depth interviews, participant observation, and documentation study. Informants include officials from the Social Affairs Office, rehabilitation program staff, persons with physical disabilities as program beneficiaries, and community members. The results indicate that the implementation of social rehabilitation programs has been running according to established procedures, including physical rehabilitation services, vocational training, and social assistance provision. However, several obstacles were identified, including limited budget allocation, inadequate accessibility of rehabilitation facilities, shortage of trained social workers, and lack of public awareness regarding disability issues. The program has successfully provided assistive devices to 85 beneficiaries and vocational training to 60 persons with physical disabilities in 2023. This study recommends strengthening coordination between related agencies, increasing budget allocation, improving facility accessibility, and conducting socialization to enhance community participation in supporting persons with physical disabilities.  
Co-Authors Abdi Susanto Achmad Wahyu Deby Leksono Agussalim Agussalim Aldi Ferdian Basari Apri Widyastik Budi Prambodo Cherly Wangkay Damajanti Sri Lestari Dimas Rahmatullah Eddy Yunus Eny Haryati Ferriswara, Dian Firhan Mahdavikia I Gusti Ayu Dini Riarti Laretna Laksmi Ika Devy Pramudiana Ika Devy Prmudiana Ivana Beatrice Manpioper Jhoni Arwan S Jonathan Marcopolo Linda Anggraini Hanti Meisya Litafira Syahadiyanti M. Nur Febriansyah Nova Adhitya Ananda Paulus Magnus Nagus Sarwani Sarwani Sedarmayanti Sedarmayanti Setiawan Edi Sri Kamariyah Sri Roekminiati Ulul Albab Widyawati Widyawati Wilujeng Prihatin Yacoba Tabita Kinho