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PENGARUH RELASI, LAYANAN JASA, DAN CITRA PERUSAHAAN TERHADAP KEPUASAN MERCHANT DALAM PENGGUNAAN MESIN EDC DI PT. VISIONET DATA INTERNASIONAL CABANG BEKASI Idharudin, Vickri; Wahyono, Agus; Noviarti
Jurnal Manajemen Vol 11 No 1 (2025): Volume 11 Nomor 1 Tahun 2025
Publisher : Fakultas Ekonomi dan Bisnis Universitas Satya Negara Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54964/manajemen.v11i1.529

Abstract

This study aims to analyze the influence of Relationships, Service Quality, and Corporate Image on merchant satisfaction in using EDC machines at PT. Visionet Data Internasional, Bekasi Branch. This research employs a quantitative approach, with a survey of a total population of 250 merchants, with 100 samples distributed to merchants using the company's EDC machines. The sampling method used in this study is Purposive sampling, with IBM SPSS (Statistical Product and Service Solutions) as the testing tool. The results show that the variables of Relationships, Service Quality, and Corporate Image have an F value of 25.950, which is greater than the F table value. This indicates that these three independent variables collectively have a significant positive effect on merchant satisfaction. The Relationship variable has a t-value of 3.457, which is greater than the t-table value; Service Quality has a t-value of 3.998, which is greater than the t-table value; and Corporate Image has a t-value of 2.192, which is greater than the t-table value. The conclusion of the t-test shows that the variables of Relationships, Service Quality, and Corporate Image have a partial influence on the satisfaction of merchants using EDC machines from PT. Visionet Data Internasional.
Employee Perceptions, Proximity Bias, and Performance Evaluation in Hybrid Work: The Quasi-Moderating Role of Work Flexibility and Virtual Interaction Alam, Ryan Saputra; Saifuloh, Nur Imam; Noviarti; Darmianti Razak
Al-Kharaj: Journal of Islamic Economic and Business Vol. 7 No. 4 (2025): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v7i4.8626

Abstract

The development of hybrid work systems has brought about new dynamics in employee performance appraisal. This study aims to analyze the effect of employee perceptions of hybrid work (PK) and proximity bias (PB) on performance evaluation (EK), with work flexibility and virtual interaction (FI) as moderating and mediating variables. The study used three regression models, namely Model 1 (direct effect), Model 2(additional moderation), and Model 3 (interaction test), followed by a mediation test. The results showed that in Model 1,PK (0.437) and PB (0.369) had a positive and significant effect on EK. In Model 2, the addition of the FI variable produced a positive and significant effect on EK (PK = 0.110; PB = 0.290; FI = 0.440). Model 3 found that PK,PB, and FI remained positively and significantly influential (PK = 0.140; PB = 0.264; FI= 0.503), with the interaction PKFI strengthening the effect of PK on EK (0.346),while the interaction PBFI weakens the effect of PK on EK(-0.363). The mediation test shows that FI acts as a quasi-moderator and mediator in the relationship between PK and PB on EK.These findings confirm that in the context of hybrid work, work flexibility and virtual interaction not only clarify performance evaluation but can also reduce the effect of physical presence bias(proximity bias). This research has implications for human resource management strategies in designing fair and productive hybrid work policies.
AKSI NYATA CIVITAS AKADEMIKA MELALUI EDUKASI UMKM GO DIGITAL (GOOGLE MAPS DAN PEMASARAN ONLINE) MASYARAKAT DESA MEKAR SARI, RUMPIN, BOGOR Nasution, Yuslinda; Nancy, Lucy; Sitorus, Guston; Noviarti
JURNAL SINERGI Vol. 7 No. 2 (2025): SINERGI
Publisher : FT-USNI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59134/sinergi.v7i2.753

Abstract

Program Kreativitas Mahasiswa (PKM) dengan tema “ Aksi Nyata Civitas Akademika Melalui Edukasi UMKM Go Digital” dilaksanakan sebagai bentuk pengabdian kepada masyarakat Desa Mekar Sari, Kecamatan Rumpin, Kabupaten Bogor. Kegiatan ini bertujuan untuk meningkatkan literasi dan keterampilan digital pelaku UMKM melalui pelatihan penggunaan Google Maps ( Google Business Profile ) dan strategi pemasaran online. Metode pelaksanaan menggunakan pendekatan edukatif – partisipatif yang meliputi tahap persiapan, sosialisasi, pelatihan praktik, pendampingan individu, dan evaluasi hasil. Sebanyak 20 peserta pelaku UMKM mengikuti kegiatan ini. Hasil evaluasi menunjukkan penigkatan signifikan dalam pemahaman digital peserta, dengan rata – rata kenaikan 58% antara hasil pre-test dan post-test. Sebanyak 50% peserta berhasil membuat profil bisnis lengkap di Google Maps, dan 30% lainnya sedang dalam proses penyelesaian. Program ini memberikan dampak positif berupa meningkatnya kesadaran dan kemampuan masyarakat dalam memanfaatkan teknologi digital untuk pengembangan usaha. Kegiatan ini terbukti efektif mendukung transformasi digital UMKM di wilayah pedesaan dan berpotensi menciptakan ekosistem ekonomi digital berkelanjutan.