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All Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Kreativitas PKM Ensiklopedia of Journal BERNAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Mandala Pengabdian Masyarakat Journal of Nursing Practice and Education Jurnal EduHealth Journal of Health Research Science Journal of Applied Nursing and Health Innovative: Journal Of Social Science Research Jurnal Medika Mengabdi Indonesian Journal of Health Research Innovation Miracle Get Journal Journal of Health Service Administration and Hospital Management
Afif Wahyudi Hidayat
Prodi Sarjana Administrasi Kesehatan, Universitas Medika Suherman
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KEPUASAN PASIEN BPJS KESEHATAN DI RS. CIKARANG MEDIKA BERDASARKAN MUTU PELAYANAN DAN CITRA Mawaddah, Arasya Zahra; Afif Wahyudi Hidayat
Indonesian Journal of Health Research Innovation Vol. 1 No. 1 (2024): Indonesian Journal of Health Research Innovation
Publisher : Yayasan Menawan Cerdas Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64094/k682hx45

Abstract

Kepuasan pasien merupakan momen dimana kenyataan melebihi harapan pasien. Adanya peningkatan kunjungan berdampak kepada waktu tunggu pasien, hal tersebut dapat menjadi pengalaman yang kurang menyenangkan bagi pasien. Tujuan penelitan ini mengetahui kepuasan pasien BPJS Kesehatan berdasarkan mutu pelayanan dan citra. Jenis penelitian ini adalah penelitian survei analitik (non eksperimental) dengan pendekatan cross sectional. Populasi dalam penelitian ini pasien BPJS Kesehatan di instalasi rawat jalan RS. Cikarang Medika dengan jumlah yang tidak diketahui, dan diperoleh sampel 68 responden berdasarkan rumus lemeshow. Pengambilan sampel menggunakan teknik purposive sampling. Analisis data yang dilakukan adalah analisis univariat dan bivariat dengan menggunakan uji statistik chi-square. Berdasarkan hasil penelitian diketahui bahwa mutu pelayanan kesehatan berhubungan dengan kepuasan pasien dengan nilai p value 0,000 < α 0,1 dan citra berhubungan dengan kepuasan pasien dengan nilai p value 0,000 < α 0,1. Hasil menunjukkan dari 68 responden (100%), 51 responden menyatakan sudah puas (75,0%), sedangkan 17 responden menyatakan masih tidak puas (25,0%) atas pelayanan kesehatan yang diberikan oleh RS. Cikarang Medika.
The Relationship between Shift Work Patterns and Mental Health of Health Workers in Hospitals Afif Wahyudi Hidayat
Miracle Journal Get Press Vol 2 No 1 (2025): February, 2025
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/mgj.v2i1.111

Abstract

Background. In the world of healthcare, healthcare workers play an important role in ensuring the quality of service for patients. One of the main challenges faced by healthcare workers is the shift work pattern implemented in hospitals to ensure 24-hour service. This study aims to further explore the relationship between shift work patterns and mental health of healthcare workers in hospitals, as well as identify mitigation measures that can be implemented to improve the well-being of health workers. Methods. A cross-sectional study was conducted among health workers who worked in hospitals with a shift work system. Data were analysed using the chi-square statistical test and logistic regression. Results. The results of bivariate analysis showed that there was a significant relationship between the shift patterns and the mental health condition of the health worker. Health workers with irregular shift patterns had higher levels of high anxiety (66.7%), moderate depression (58.3%), and sleep disturbance (83.3%) compared to those working in regular shifts. The significant p value (0.05) indicates that shift patterns are statistically associated with mental health. Conclusions. Irregular shift work can negatively impact the health of health worker, including an increased risk of anxiety, depression, and sleep disorders.
Pendampingan pengelolaan aplikasi berbasis web sebagai relawan penanggulangan bencana (medis dan non medis) Hutagaol, Emmelia Kristina; Suwarno, Niko; Ali, Nur; Hidayat, Afif Wahyudi
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 10, No 1 (2026): February
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v10i1.37765

Abstract

AbstrakBencana alam selalu diiringi dengan kerusakan, Dukungan dalam upaya penanggulangan bencana berupakan komunikasi verbal mapun non verbal di percaya dapat meningkatkan kesiapsiagaan terhadap bencana. Memiliki aplikasi  berbasis web dalam  sistem Informasi  untuk koordinasi yang lebih baik menjadi pilihan yang tepat bagi relawan penanggulangan medis dan non medis. Pendampingan ini bertujuan agar adanya peningkatan tingkat pemahaman relawan baik medis dan non medis untuk dapat memberikan Informasi dan mendapatkan Informasi melalui data dan dokumentasi.Metode pengabdian kepada masyarakat yang tergabung dalam TAGANA (Taruna Siaga Bencana) unsur Rajawali ini adalah melalui pelatihan, praktik langsung dan evaluasi dalam penggunakan aplikasi berbasis web baik kepada relawan medis dan non medis, Evaluasi dilakukan dengan menggunakan pre-test dan post-test yang didapatkan hasil adanya  peningkatan sebesar 20% dari sebelam dan sesudah penadampingan. Hasil kegiatan juga menunjukkan adanya peningkatan rasa percara diri dari Para Admin yang ditunjuk untuk memiliki otoritas  input data.Dari hasil Forus Discussion Group dihasilkan kesepakatan SOP alur dan kriteria data yang di upload, serta adanya Tim editor.Melalui pendampingan ini telah mewujudkan empowering dari Relawan Penanggulangan dalam hal untuk melaksanakan sistem koordinasi dan merespon bencana serta terpadu. Kata kunci: relawan bencana; pendampingan; digitalisasi; manajemen bencana; aplikasi berbasis web. Abstract Natural disasters inevitably cause significant destruction, underscoring the critical need for effective disaster management. Both verbal and nonverbal communication are vital for enhancing disaster preparedness. Implementing a web-based information system provides an effective means to facilitate coordination among medical and non-medical response volunteers alike. This initiative sought to improve volunteers’ capacity to provide and access information efficiently through better data sharing and documentation. Community service activities for TAGANA Rajawali  group members included targeted training sessions, hands-on practice, and evaluations on the use of web-based applications in disaster response. The program’s impact was measured through pre- and post-training assessments, revealing a 20% increase in volunteer performance. Additionally, the training significantly enhanced the confidence of administrators tasked with data entry. A Focus Group Discussion achieved consensus on standard operating procedures (SOPs) for managing data flow and upload criteria, and established an editorial team to oversee data quality. This capacity-building support has ultimately empowered Disaster Response Volunteers by enabling integrated coordination and promoting more effective disaster response operations Keywords: disaster volunteers; assistance; digitalization; disaster management; web-based applications.
Comparative Analysis of Key Performance Indicators (KPIs) in Government Hospitals Before and After the Implementation of Public Service Agency (BLU) Financial Management Status Afif Wahyudi Hidayat
Journal of Health Service Administration and Hospital Management Vol. 2 No. 1 (2026): January, 2026
Publisher : CV. Get Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69855/laceri.v2i1.538

Abstract

The transition of Indonesian government hospitals into Public Service Agencies (BLU) represents a pivotal shift in addressing bureaucratic stagnation within the public health sector. This study evaluates the impact of financial and managerial autonomy on Key Performance Indicators (KPIs) across 28 National Central General Hospitals (RSUP) in Indonesia. Utilizing a retrospective longitudinal design, secondary data from 2022–2024 were extracted from official Ministry of Finance and Ministry of Health repositories. The analysis focused on clinical efficiency, service quality, and financial sustainability metrics. Results indicate a transformative surge in operational performance, characterized by a significant increase in the mean Bed Occupancy Rate from 58.42% to 76.85% and a sharp decline in the Turn Over Interval from 3.50 to 1.82 days. Furthermore, the average financial self-sufficiency ratio escalated to 82.40%, demonstrating a reduced reliance on state subsidies. Clinical outcomes remained robust, with the Average Length of Stay decreasing to 5.25 days while the Gross Death Rate showed a downward trend to 38.50 per 1,000 discharges. These findings imply that institutional flexibility, supported by performance-based remuneration and independent procurement, catalyzes healthcare modernization and fiscal resilience. In conclusion, the BLU framework successfully harmonizes sound business practices with public service mandates. Future research should explore the integration of artificial intelligence and digital health ecosystems to further optimize governance. This study provides a vital benchmark for public hospital reforms across emerging economies in Southeast Asia.
Factors Influencing Patient Perception of Clinical Laboratory Services: A Cross-Sectional Study Hidayat, Afif Wahyudi; Setianingsih, Lyliana Endang; Hutagaol, Emmelia Kristina
Journal of Applied Nursing and Health Vol. 8 No. 1 (2026): Journal of Applied Nursing and Health
Publisher : Chakra Brahmanda Lentera Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55018/janh.v8i1.456

Abstract

Background: Hospital clinical laboratories are essential for diagnosis, treatment monitoring, and clinical decision-making, and increasingly contribute to hospital revenue. However, in contrast to high-income settings where laboratory service quality has been more extensively studied, there is still limited empirical evidence from low- and middle-income countries (LMICs), including Indonesia, on how structural and process-related aspects of private hospital clinical laboratory services shape patient perceptions. This study aimed to analyze factors associated with patient perceptions of clinical laboratory services. Methods: This quantitative cross-sectional study. A total of 114 consecutively recruited patients completed the Clinical Laboratory Service Perception Questionnaire (CLSPQ), a 22-item validated instrument covering education level, physical environment (laboratory room, cleanliness of rooms and toilets, waiting area comfort), service processes (waiting time, availability of tests, clarity of information), and overall perception of laboratory services. Data were analyzed using chi-square tests and multiple logistic regression to identify independent predictors of positive patient perceptions (p < 0.05). Results: In multivariable analysis, higher education level, bright and hygienic laboratory rooms, comfortable and clean waiting areas, clear information about laboratory services, very clean laboratory rooms, clean and odorless toilets, shorter waiting times, and availability of all required laboratory tests were independently associated with positive patient perceptions of clinical laboratory services (all p < 0.001). Laboratory cleanliness showed the strongest association with positive perceptions, followed by toilet cleanliness and shorter waiting times. Conclusion: Physical environmental conditions and key service delivery processes are major determinants of how patients perceive clinical laboratory services in this LMIC private hospital. Prioritizing low-cost improvements in cleanliness, waiting room comfort, queue management, and clarity of information within continuous quality improvement programmes may substantially enhance patient satisfaction and strengthen the professional image of hospital laboratories in similar resource-limited settings.
Co-Authors Abd Kadir, Abd Anom Dwi Prakoso Emmelia Kristina Hutagaol Endang Setianingsih, Lyliana Julia Julia Julia Kristina H, Emmelia Lyliana Endang Setianingsih Lyliana Endang Setianingsih Lyliana Endang Setianingsih Lyliana Endang Setianingsih Marini, Ice Maulana, Muhammad Rizky Mauludiyah, Zaida Mawaddah, Arasya Zahra Munadi Munadi Nisa Oktaviona Novita Nurpadilah Nur Ali Nurwulandari Rizqi Novita Pani Ramadhani Saputra, M. Khalid Fredy Setianingsih, Lyliana Endang Suwarno, Niko Triseu Setianingsih Umiatul Khasanah