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STRATEGI PELAYANAN SALES COUNTER OFFICER DALAM MENANGANI KELUHAN PELANGGAN PADA JNE EXPRESS KOTA MEDAN Indriani, Dini; Prana, Riandani Rezki
ECOBISMA (JURNAL EKONOMI, BISNIS DAN MANAJEMEN) Vol 11, No 2 (2024): ECOBISMA
Publisher : Published by the Faculty of Economics and Business, University of Labuhanbatu, North Sumat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36987/ecobi.v11i2.5732

Penanganan pengaduan menjadi sebuah alur penting saat produk atau jasa dihasilkan tidak sesuai dengan harapan pelanggan. Keluhan dapat dijadikan sebagai peluang untuk meningkatkan dan mengembangkan JNE Express di Kota Medan. Penelitian ini bertujuan untuk mengetahui peran customer service dalam menangani keluhan pelanggan di JNE Express Kota Medan. Penelitian ini dilakukan dengan menggunakan penelitian kualitatif, dengan Teknik pengumpulan data yaitu wawancara, observasi, dokumentasi dan studi pustaka. Hasil penelitian ini adalah sebagai berikut. Pertama, peran sales counter officer di JNE Express Kota Medan dalam menangani keluhan pelanggan dilaksanakan menggunakan standar dimensi pelayanan antara lain (a) daya tanggap (responsiveness), (b) keandalan (reliability), (c) jaminan (assurance), (d) perhatian (emphaty), (e) bukti fisik (tangiable). Hasil penelitian ini diharapkan dapat memberikan pemahaman yang lebih mendalam tentang strategi penanganan pelanggan yang efektif.Kata Kunci: Sales counter officer, Pelanggan, Pelayanan

Pengaruh Kualitas Produk, Kualitas Pelayanan, dan Persepsi Harga Terhadap Keputusan Pembelian di Kedai Kopi Janji Jiwa Indriani, Dini; Prawoto, Prawoto
Journal of Economics, Bussiness and Management Issues Vol. 1 No. 4 (2024): Juli-September
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/jebmi.v2i3.362

This study aims to investigate the effect of product quality, service quality, and price perception on purchasing decisions at Janji Jiwa Coffee Shop. A total of 106 respondents, who were customers visiting Kopi Janji Jiwa, were collected using an accidental sampling technique. Primary data was gathered through questionnaires and analyzed using quantitative methods with SPSS20 software. The results revealed that product quality does not significantly influence purchasing decisions. In contrast, service quality and price perception have a significant impact on purchasing decisions. The findings suggest that product quality does not affect purchasing decisions when consumers do not consider product quality as a factor in their purchase decision-making process. Service quality influences purchasing decisions when consumers consider the quality of service provided during the decision-making process. Additionally, price perception affects purchasing decisions when consumers take into account the product price in their decision to purchase or not. The study concludes that enhancing service quality and managing price perception are crucial for influencing consumer purchasing decisions at Janji Jiwa Coffee Shop.

Pengembangan LKPD Berbasis Augmented Reality Dalam Metode Praktikum Materi Organ Indera Untuk Meningkatkan Penguasaan Konsep Siswa Dan Keterampilan Proses Sains Indriani, Dini; Hindriana, Anna Fitri; Sulistyono, Sulistyono
Edubiologica Vol. 10 No. 1 (2022)
Publisher : Program Studi Pendidikan Biologi, Sekolah Pascasarjana Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/edubiologica.v10i1.10264

This study aims to develop Student Worksheets Based on Augmented Reality that are used in practicum material on sensory organs. Currently, there are still schools that do not have a torso, so this Student Worksheet can be used as an alternative for use in practicum on sensory organs. The research was carried out at MAN 3 Cirebon from April to September 2022 in class XI MIA 5 as the control class and class XI MIA 4 as the experimental class. The research was carried out using the Research and Development (R & D) method and the analysis, design, development, implementation, and evaluation (ADDIE) development model. The research sampling technique is random sampling. The data collection instruments used were expert assessment sheets, tests, student science process skills rubrics and student questionnaires. The results showed that the average validation results from the two validators was 93.4% and the student worksheet implementation was 96.3%. Concept mastery has increased as evidenced by the N Gain results of the control class using ordinary Student Worksheets with torsos of 12.2% while the N Gain results of the experimental class using Augmented Reality Based Student Worksheets are valued at 56.6%. There is also a difference in the average value of science process skills, namely the control class is 74.73 while the science process skills in the experimental class are 92.62. This shows that the developed Augmented Reality-Based Student Worksheets can improve students' mastery of science concepts and process skills. Student responses to Student Worksheets Based on Augmented Reality can also be categorized as good.

DIMENSI ETIKA BISNIS DALAM PELAYANAN KESEHATAN BERDASARKAN PRINSIP-PRINSIP BIOETIKA Indriani, Dini; Suryana, Deny; Putra S, Fardani; Yuni, Penty; Redjeki, Finny
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 4 No. 5 (2025)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v4i5.2718

This study aims to analyze the role of business ethics and bioethics in the health care sector, and how bioethical principles can be a moral basis for implementing business ethics. The method used is a literature study, by analyzing various theories and previous studies related to the application of bioethical principles, such as autonomy, beneficence, non-maleficence, and justice, in business practices in the health care sector. The results of the study indicate that business ethics helps health institutions such as hospitals to not only pursue profits, but also provide fair, honest, and responsible services to patients. The application of bioethical principles can form a business ethics policy that supports the quality of health services that are fair, transparent, and responsible. These principles help health institutions ensure patient welfare, respect their rights, and pay attention to social responsibility. The integration of business ethics with bioethics allows hospitals and health facilities to not only focus on financial profit, but also on services that are oriented towards moral values and sustainability. This study makes an important contribution to the development of ethics policies in the health care sector.

Pengembangan Model Pendidikan Karakter Berbasis Experiential Learning dan Kearifan Lokal Indriani, Dini; Casini, Casini; Rizky, Novia; Herawati, Pipih; Kurniawati, Kurniawati
Jurnal Pendidikan Tambusai Vol. 9 No. 2 (2025): Agustus
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jptam.v9i2.30245

Penelitian ini bertujuan untuk mengembangkan model pendidikan karakter berbasis experiential learning dan kearifan lokal bagi anak usia dini di TKIT Annibras, Subang, Jawa Barat. Fenomena yang melatarbelakangi penelitian adalah minimnya pendekatan pembelajaran karakter yang bersifat kontekstual dan melibatkan pengalaman nyata anak dalam lingkungan sosial-budayanya. Penelitian ini menggunakan pendekatan kualitatif dengan desain studi kasus instrumental untuk mengeksplorasi proses pembelajaran karakter dalam konteks lokal. Data dikumpulkan melalui wawancara semi-terstruktur dengan guru, kepala sekolah, dan orang tua; observasi partisipatif dalam aktivitas pembelajaran; serta dokumentasi kegiatan tematik yang mencerminkan nilai budaya lokal.Hasil penelitian mengungkapkan tiga tema utama: (1) pembelajaran berbasis pengalaman konkret, (2) integrasi nilai budaya lokal Sunda seperti gotong royong dan someah, serta (3) peran guru sebagai fasilitator nilai karakter melalui refleksi dan interaksi bermakna. Temuan ini menunjukkan bahwa experiential learning yang dikontekstualisasikan dengan budaya lokal efektif dalam menanamkan nilai-nilai karakter secara otentik dan berkelanjutan.Penelitian ini berkontribusi pada pengembangan teori pendidikan karakter berbasis konstruktivistik, serta memberikan implikasi praktis bagi perancangan kurikulum PAUD yang berbasis pengalaman dan budaya lokal. Penelitian lanjutan direkomendasikan untuk menguji keberterapan model ini di konteks budaya yang berbeda dan dalam jangka waktu lebih Panjang.

Pengembangan LKPD Berbasis Augmented Reality Dalam Metode Praktikum Materi Organ Indera Untuk Meningkatkan Penguasaan Konsep Siswa Dan Keterampilan Proses Sains Indriani, Dini; Hindriana, Anna Fitri; Sulistyono, Sulistyono
Edubiologica Vol. 10 No. 1 (2022)
Publisher : Program Studi Pendidikan Biologi, Sekolah Pascasarjana Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/edubiologica.v10i1.10264

This study aims to develop Student Worksheets Based on Augmented Reality that are used in practicum material on sensory organs. Currently, there are still schools that do not have a torso, so this Student Worksheet can be used as an alternative for use in practicum on sensory organs. The research was carried out at MAN 3 Cirebon from April to September 2022 in class XI MIA 5 as the control class and class XI MIA 4 as the experimental class. The research was carried out using the Research and Development (R & D) method and the analysis, design, development, implementation, and evaluation (ADDIE) development model. The research sampling technique is random sampling. The data collection instruments used were expert assessment sheets, tests, student science process skills rubrics and student questionnaires. The results showed that the average validation results from the two validators was 93.4% and the student worksheet implementation was 96.3%. Concept mastery has increased as evidenced by the N Gain results of the control class using ordinary Student Worksheets with torsos of 12.2% while the N Gain results of the experimental class using Augmented Reality Based Student Worksheets are valued at 56.6%. There is also a difference in the average value of science process skills, namely the control class is 74.73 while the science process skills in the experimental class are 92.62. This shows that the developed Augmented Reality-Based Student Worksheets can improve students' mastery of science concepts and process skills. Student responses to Student Worksheets Based on Augmented Reality can also be categorized as good.

Rumorwave: Eksplorasi Suara Manusia sebagai Representasi Ketegangan Sosial Indriani, Dini; Apriani, Arni; Setiaji, Deden
Jurnal Ilmu Sosial, Humaniora dan Seni Vol. 4 No. 1 (2025): Juli - Agustus
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62379/jishs.v4i1.3449

The work of Rumorwave explores the potential of the human voice as the main ingredient for the creation of contemporary music without the use of traditional instruments. By utilizing whispers, hiss, muttering, and conversation pieces, this work captures the social dynamics of gossip practices that often occur in everyday life. This research aims to explore how sound works in forming an emotional, reflective, and socially meaningful listening experience. Through an explorative-experimental approach, the creation of works is carried out through the stages of sound collection, vocal manipulation, thematic structure, and sound space packaging. The result is a musical work that is not oriented to conventional forms, but to the honesty of expression and openness of interpretation. This work is also a form of catharsis and criticism of incomplete communication patterns in modern life.

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