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All Journal Journal of Economic, Bussines and Accounting (COSTING) JURISMA: Jurnal Riset Bisnis & Manajemen Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal Mantik Jurnal Ekonomi Manajemen Sistem Informasi Management Studies and Entrepreneurship Journal (MSEJ) Bisman (Bisnis dan Manajemen): The Journal of Business and Management Enrichment : Journal of Management JBMR: Journal of Business and Management Review Indonesian Journal of Economics and Management Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Relevance: Journal of Management and Business Journal of Accounting and Finance Management (JAFM) Amal Ilmiah: Jurnal Pengabdian Kepada Masyarakat El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Asian Journal of Management, Entrepreneurship and Social Science Journal of Ekonomics, Finance, and Management Studies
Aditya Yudanegara
Universitas Widyatama
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Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Nasabah Pengguna Permata Me: Studi Kasus pada Nasabah Bank Permata Pengguna Aplikasi Permata Me Arnetta Valentina Rigawara; Aditya Yudanegara
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 2 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i2.11022

Abstract

This study investigates the influence of product quality and service quality on consumer satisfaction among users of Permata Me, Bank Permata's digital banking application. As financial institutions increasingly shift to digital platforms, user satisfaction has become crucial for customer retention. This research employs a quantitative approach, collecting data from 400 active users of the Permata Me application through structured questionnaires. The data were analyzed using multiple linear regression to examine the relationship between product quality (encompassing functionality, reliability, and user interface), service quality (including responsiveness, assurance, and empathy), and overall customer satisfaction. Findings indicate that both product quality and service quality have a statistically significant positive impact on customer satisfaction. Product quality emerged as a stronger predictor, with features such as seamless transaction processing, fast performance, and an intuitive user interface being the most valued by users. This study contributes to the growing body of knowledge in the field of digital banking by emphasizing the dual importance of technical excellence and service excellence in mobile financial platforms.
Pengaruh Disiplin dan Motivasi terhadap Kinerja Pegawai di Dinas Kesehatan Provinsi Jawa Barat (Studi Kasus 2024) Nur Marina, Neneng Reni; Aditya Yudanegara
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 6 No. 6 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (Juli - Agustus 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v6i6.5873

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh disiplin dan motivasi terhadap kinerja karyawan Dinas Kesehatan Provinsi Jawa Barat. Metode yang digunakan adalah pendekatan kuantitatif dengan teknik survei. Sampel sebanyak 100 responden diambil dari populasi 241 orang menggunakan rumus Slovin. Teknik analisis data menggunakan regresi linier berganda, uji t, uji F, dan koefisien determinasi. Hasil penelitian menunjukkan bahwa disiplin dan motivasi berpengaruh signifikan secara parsial maupun simultan terhadap kinerja karyawan, dengan disiplin sebagai faktor yang lebih dominan. Hasil ini menunjukkan bahwa peningkatan disiplin dan pemberian motivasi yang tepat dapat menjadi strategi yang efektif untuk meningkatkan kinerja pegawai instansi pemerintah.
Co-Authors Andhi Sukma Arnetta Valentina Rigawara Ayuningtyas Y. Hapsari Desy Oktaviani Elvira Sagita, Sindi Fansuri Munawar Fansuri Munawar Fansuri Munawar Irma Nilasari Jamlean, Rahmat Ardi Yansa Muttaqin, Rizqi Nida Hanifah, Nadya Nilasari, Irma Nur Marina, Neneng Reni Oktaviani, Desy Purwaningdyah, Sri Wilujeung Sunu Rigawara, Arnetta Valentina Rini Handayani Rini Handayani Rini Handayani Rizqi Muttaqin Saputera, Denny Sri Wiludjeng SP, Sri Sri Wilujeung SP Sunu Puguh Hayu Triono Supriadi, Yusup Zulfikar, Vasya Lufthi