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All Journal Bulletin of Electrical Engineering and Informatics Jurnal Manajemen Informatika dan Sistem Informasi Journal of Information Systems and Informatics Jurnal Abdi Insani JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) JiTEKH (Jurnal Ilmiah Teknologi Harapan) Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Bulletin of Computer Science Research Journal of Information Systems and Technology Research IKA BINA EN PABOLO : PENGABDIAN KEPADA MASYARAKAT Jurnal Informatika Teknologi dan Sains (Jinteks) DEVOTE: Jurnal Pengabdian Masyarakat Global Jurnal Sistem Informasi dan Ilmu Komputer Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi JPEMAS: Jurnal Pengabdian Kepada Masyarakat E-JURNAL AKUNTANSI Edu Komputika Journal Pekayunan
Mardi Mardi
STMIK Lombok
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Mechanical Engineering Public Health Social Sciences Other

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Optimizing academic information systems: linking interface design with user satisfaction and loyalty Khairul Imtihan; Mardi Mardi; Amrullah Amrullah; Baiq Yulia Fitriyani; Muhamad Rodi
Bulletin of Electrical Engineering and Informatics Vol 15, No 4: August 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v15i4.10160

Abstract

Academic information systems (AIS) play a crucial role in supporting academic and administrative processes in higher education institutions. Despite their widespread adoption, sustained user engagement remains a challenge, often linked to usability and system responsiveness issues. This study integrates the technology acceptance model (TAM) with experiential interface dimensions visual quality (VQ) and user interface responsiveness (UIR) to examine their influence on user satisfaction (US) and loyalty within AIS environments. Data were collected from 432 active AIS users across 12 Indonesian universities and analyzed using partial least squares structural equation modeling (PLS-SEM). The results indicate that perceived ease of use (PEOU) and perceived usefulness significantly enhance US, which in turn strongly predicts user loyalty (UL). System responsiveness demonstrates a substantial influence on perceived usability, while usability exerts both direct and indirect effects on long-term user commitment. Although VQ contributes positively to usability perceptions and satisfaction, its direct role in sustaining loyalty is comparatively limited. Importance–performance map analysis (IPMA) further identifies PEOU and UIR as the most strategic priorities for improving long-term engagement. By extending TAM with experiential interface factors, this study offers a more comprehensive framework for understanding AIS adoption and provides practical guidance for designing user-centered, performance-driven AIS.
Co-Authors Abdul Hamid Abdul Hamid Ahmad Tantoni Amrullah Amrullah Amrullah Amrullah Amrullah Baiq Shilla Aryoningsih Baiq Yulia Fitriyani Baiq Yulia Fitriyani Baiq Yulia Fitriyani Hakim, Madie Wire Hasyim Asyari Hilmi, M.Yusron Khairul Imtihan Kiki Haerani Leni Junika Adrian Mohamad Taufan Azri Zaen Mohammad Taufan Asri Zaen Muhamad Fauzi Zulkarnaen Muhamad Rodi Muhammad Fauzi Zulkarnaen Nico Abrarsyah Atallah Novita Susiana Ikhwani Rahmat Hidayat Rahmat Hidayat Rizthy Shavna Azizah Sonia Tarandari Tantoni, Ahmad Uyunun Lusiana Wafiah Murniati Wire Bagye Wire Bagye Wire Bagye Wire Bagye, Wire Bagye