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All Journal Dia: Jurnal Administrasi Publik Jurnal Administrasi Negara Gema Publica : Jurnal Manajemen dan Kebijakan Publik Policy & Governance Review The Indonesian Journal of Public Administration (IJPA) Dinamika Governance : Jurnal Ilmu Administrasi Negara Journal of Sharia (JOSH) Jurnal Ilmiah Administrasi Publik dan Pemerintahan PESHUM
Rani, Berliana Mustika
Administrasi Publik UPN Veteran Jawa Timur
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences Other

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Journal : Jurnal Administrasi Negara

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ANALYSIS OF SMART URBAN GOVERNANCE FROM THE PERSPECTIVE OF DYNAMIC GOVERNANCE IN THE CITY OF SURABAYA Mustika Rani, Berliana; Malau, Grace Carolina
Jurnal Administrasi Negara Vol 31 No 2 (2025): Jurnal Administrasi Negara
Publisher : Politeknik STIA LAN Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33509/jan.v31i2.3782

Abstract

The transformation of urban governance toward smart governance has become a strategic agenda for building responsive, transparent, and inclusive cities. Surabaya, as one of Indonesia’s leading smart cities, has demonstrated various digital innovations that require in-depth analysis from an institutional and adaptive governance perspective. This study aims to analyze the implementation of Smart Urban Governance in Surabaya using the Dynamic Governance framework, which emphasizes the principles of Thinking Ahead, Thinking Again, and Thinking Across. A qualitative research approach was employed, utilizing in-depth interviews, field observations, and document analysis. The study examined seven key indicators of smart governance: inclusiveness, responsiveness, transparency and accountability, data governance, collaborative governance, digital infrastructure and capacity, and institutional adaptability. The findings reveal that Surabaya has successfully implemented most of these indicators through various innovations such as the WargaKu application, e-Peken platform, Command Center 112, and a paperless bureaucracy system. However, challenges remain in ensuring the inclusion of vulnerable groups and in addressing complex complaints across sectors. The study concludes that the principles of Dynamic Governance are reflected in Surabaya’s digital policies, although improvements are still needed in citizen participation and cross-sectoral integration. This research recommends expanding digital literacy, conducting continuous evaluations of digital platform performance, and undertaking comparative studies with other cities to strengthen smart governance policies in Indonesia.
Co-Authors Agatha, Bidari Amelia Agung, Magda Faradiba Mauludia Erwing Wahyu Millensyah Malau, Grace Carolina Oni, Tanti Regar, Ely Kristin Br Rifki A.M, Muhammad Rizky Nurhidayat Perdana Sari, Sarah Meirina Yunitasari, Dinda