Article Per Year (5 Year)
p-Index From 2021 - 2026
0.61
P-Index
This Author published in this journals
All Journal Li Falah: Jurnal Studi Ekonomi dan Bisnis Islam Al-Ta'dib: Jurnal Kajian Ilmu Kependidikan Journal of Industrial Engineering & Management Research (JIEMAR) Volksgeist: Jurnal Ilmu Hukum dan Konstitusi Universal Journal of Science and Technology FAWAID: Sharia Economic Law Review
Wahyudin Maguni, Wahyudin
Unknown Affiliation
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Social Sciences

Published : 8 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : journal of industrial engineering

 1 
The Effect of Risk and Service Quality on Customer Loyalty : (a Study of IAIN Kendari Students Using BSI Mobile Banking ) Maguni, Wahyudin; Prayoga, Dimas
Journal of Industrial Engineering & Management Research Vol. 6 No. 6 (2025): December 2025
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v6i6.696

Abstract

In mobile banking, customer loyalty is customer loyalty to continue using the mobile banking application for transactions. This research aims to see and test the influence of risk and service quality on customer loyalty of BSI Mobile Banking users among IAIN Kendari students. The data source used in this research is primary data in the form of a questionnaire. with a sample obtained of 100 IAIN Kendari student respondents who used mobile banking with a purposive sampling technique, using a questionnaire and processed using the Smart PLS 3.0 program. The tests used were validity test, reliability test, determinant efficiency test (R-Square) and also hypothesis testing. Based on the data analysis carried out, it was concluded that risk had a significant positive effect on customer loyalty, service quality had a significant positive effect on customer loyalty and risk and service quality simultaneously had a significant positive effect on customer loyalty of BSI Mobile Banking users.
Co-Authors Abu Nawas, Sitti Syakirah Alfian Toar, Alfian Haris Maupa Muh. Idris Muhammad Hadi Napisa, St Prayoga, Dimas Radiamoda, Anwar M. Reski, Reski Rum, Jalaluddin Ummi Kalsum Wijaya, Rachmat Adi