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Agung Yatiningrum, Agung
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Journal : JUMAD Journal Management, Accounting,

 1 
Pengaruh Word Of Mouth, Customer Experience, Dan Kualitas Layanan Terhadap Keputusan Penggunaan Jasa PT. Pos Indonesia (Persero) Kota Probolinggo Widiyantari, Ela; Elmas, Muhammad Syarif Hidayatullah; Yatiningrum, Agung
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2043

Abstract

This study was conducted with the aim of knowing whether there is a positive and significant effect of Word Of Mouth on the Decision to Use Services of PT Pos Indonesia (Persero) Probolinggo City, knowing whether there is a positive and significant effect of Customer Experience on the Decision to Use Services of PT Pos Indonesia (Persero) Probolinggo City, knowing whether there is a positive and significant effect of Service Quality on the Decision to Use Services of PT Pos Indonesia (Persero) Probolinggo City. The type of research used in this study is quantitative research with a Causal Associative approach with Word Of Mouth, Customer Experience, and Service Quality as independent variables and Service Usage Decisions as the dependent variable. The population in this study were service users at PT Pos Indonesia (Persero) Probolinggo City with a sample of 90 respondents and the sampling technique used Based on the results of hypothesis testing, it shows that Word Of Mouth, Customer Experience, and Service Quality have a positive and significant effect on the Decision to Use Services of PT. Pos Indonesia (Persero) Probolinggo City. Keywords: Word Of Mouth, Customer Experienece, Service Quality, Service Usage Decision
Pengaruh Rekrutmen, Pengembangan Karir dan Kompensasi Terhadap Kinerja Pegawai di Dinas Pendidikan dan Kebudayaan di Kota Probolinggo Agustin, Sentiana; Yatiningrum, Agung; Hermawan, Dedi Joko
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 4 (2024): JUMAD: Agustus 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i4.2045

Abstract

This research was conducted on the Department of Education and Culture in the City of Probolinggo with the aim of finding out the significant influence of Recruitment, Career Development and Compensation simultaneously on Performance at the Department of Education and Culture in the City of Probolinggo. The independent variables in this research are Recruitment, Career Development and Compensation. Meanwhile, the dependent variable is Employee Performance. The type of research used is quantitative research with a causal associative approach. Data collection techniques include interviews, questionnaires and documentation. The population referred to in this research is all employees at the Probolinggo City Education and Culture Office. Sample determination was carried out using non-probability sampling which resulted in a sample of 60 respondents. This research data uses primary and secondary data. The data analysis techniques used are validity test, reliability test, classical assumption test, multiple regression analysis, coefficient of determination analysis and hypothesis testing. The results of the research show that Recruitment has a significant effect on Employee Performance, Career Development has a significant effect on Performance. Compensation has a significant effect on Employee Performance.
Pengaruh Kecerdasan Emosional, Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Pegawai Pada Badan Kepegawaian Dan Pengembangan Sumber Daya Manusia (BKPSDM) Kota Probolinggo Moidi, Erika Triwahyu; Bahri, Mohammad Saiful; Yatiningrum, Agung
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 5 (2024): JUMAD: October 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i5.2068

Abstract

The study aims to determine the extent to which the variables of emotional intelligence, work discipline and work motivation affect employee performance at BKPSDM Probolinggo City both simultaneously, partially, and dominantly. The type of research used is a quantitative research method with a causal relationship. The variables studied are emotional intelligence, work discipline, work motivation and employee performance, with a total of 43 respondents. The data analysis method from the research results is a quantitative description method using SPSS in the form of validity tests, reliability, classical assumption tests, multiple linear regression analysis, coefficient of determination, hypothesis testing. The results of the study are shown by the multiple regression equation Y = 3.558 + 0.428X2 + 0.202X2 + 0.220X3 + 2.481. The results of the simultaneous hypothesis test Fcount 38.865> Ftable 2.85 with a Sig. value of 0.000 <0.05. This means that there is an influence of emotional intelligence, work discipline and work motivation simultaneously on employee performance. For the results of the partial hypothesis test, the t-count value, X1 = 6.623, X2 = 2.424, X3 = 2.456 > t table = 2.0225 with the Sig. value of the four variables <0.025. This means that there is an influence of emotional intelligence, work discipline and work motivation partially on employee performance. The results of the dominant hypothesis test show that the emotional intelligence variable (X1) has a greater beta coefficient value than other independent variables
Pengaruh Stres Kerja, Beban Kerja Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada PT. Amak Firdaus Utomo Kota Probolinggo Basori, Saipullah; Yatiningrum, Agung; Widayanto, Mutinda Teguh
JUMAD : Journal Management, Accounting, & Digital Business Vol 2 No 6 (2024): JUMAD: December 2024
Publisher : Universitas Panca Marga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51747/jumad.v2i6.2121

Abstract

This research was conducted at PT Amak Firdaus Utomo, Probolinggo City with the aim of this research being to examine the influence of work stress, workload and work environment on employee performance at PT. Amak Firdaus Utomo, Probolinggo City. The population in this study were employees of PT Amak Firdaus Utomo, Probolinggo City, totaling 393 employees. The sample in this study uses the technique used in this research is the simple random sampling technique. According to Dewi&Pertiwi in (Devi et al, 2023) "If there are less than 100 subjects, it is better to take all of them, and if there are more than 100 subjects then the sample is taken between 10% - 15% - or 20% - 25% or more. The sample used in this research was 59 employees of PT Amak Firdaus Utomo, Probolinggo City. Analysis was carried out using validity tests, reliability tests, classical assumption tests, multiple linear tests, coefficient of determination, and hypothesis tests. The results of this research show that: (1). The work stress variable has an influence on employee performance, (2). Workload variables have an influence on employee performance, (3) work environment variables have an influence on employee performance.
Co-Authors Agustin, Sentiana Amani, Tatik Bahri, Moh. Saiful Bahri, Mohammad Saiful Basori, Saipullah Dahlianti, Sheilla Fitri Devi, Dwi Rizqy Husnia Dhany, Umi Rahma Fattah, Ferliana Ummu Hasanah, Apriliatul Hermanto Hermanto Hermanto Hermanto Hermawan, Dedi Joko Lidyana, Novita Moidi, Erika Triwahyu Muhammad Syarif Hidayatullah Elmas Nihayati, Indah Ningtyas, Yayuk Indah Nirbaya, Nanda P.A Novan Fithrianto Pujiastuti, Agustina Putri, Wahyu Musafikah R Hery Koeshardjono Rahajeng, Yekti Soleha, Siti Tyas, Yayuk I.W Wardana, Muh Abrar Widayanto, Mutinda Teguh Widiyantari, Ela Wijaya, Widya Febryanti Yayuk Indah Wahyuning Tyas, Yayuk Indah Wahyuning