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All Journal Jurnal Mirai Management JKBM (JURNAL KONSEP BISNIS DAN MANAJEMEN) Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Economics, Business and Management Science Journal Jurnal Bisnis Mahasiswa Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research
Eka Dewi Setia Tarigan, Eka Dewi Setia
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Pengaruh E-Service Quality Dan E-Trust Terhadap Keputusan Penggunaan Aplikasi Mobile Banking Pada Nasabah Afbie, Ahmad Rafi Naufal; Tarigan, Eka Dewi Setia
Jurnal Mirai Management Vol 10, No 2 (2025)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v10i2.10055

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh e-service quality dan e-trust terhadap keputusan penggunaan nasabah dalam penggunaan aplikasi mobile banking. Metode yang digunakan dalam penelitian ini adalah kuantitatif. Populasi dalam penelitian ini adalah seluruh nasabah bank dengan sampel berjumlah 90 responden. Data yang diperoleh menggunakan data primer berupa kuesioner dan dianalisis dengan metode analisis regresi linear berganda menggunakan program SPSS. Pengambilan sampel dilakukan menggunakan teknik sampling dengan jenis sampling berupa accidental sampling, yaitu metode penentuan sampel dengan mengambil responden yang kebetulan hadir atau ada pada suatu lokasi sesuai pada konteks penelitian. Hasil penelitian menunjukkan bahwa e-service quality berpengaruh positif dan signifikan terhadap keputusan penggunaan aplikasi mobile banking, e-trust berpengaruh positif dan signifikan terhadap keputusan penggunaan aplikasi mobile banking, e- service quality dan e-trust berpengaruh positif dan signifikan terhadap keputusan penggunaan aplikasi mobile banking. Kata kunci : E-Service Quality, E-Trust dan Keputusan Penggunaan
Faktor yang Mempengaruhi Keputusan Pembelian Online di Shopee pada Warga Desa Kuta Tengah Kabupaten Deli Serdang Sembiring , Lidya Br; Tarigan, Eka Dewi Setia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2427

Abstract

This study aims to analyze the influence of factors affecting online purchasing decisions on Shopee among residents of Kuta Tengah Village, Deli Serdang Regency. The research uses a quantitative approach to determine the extent of influence of independent variables on dependent variables. The total population of Kuta Tengah Village is 1,310 people. The data was obtained from the Village Secretary of Kuta Tengah, and the sampling technique used the Solvin formula, resulting in 93 respondents. Data analysis was conducted using SPSS 27 with multiple linear regression analysis to determine the influence of independent variables on dependent variables. The research results indicate that Price has a positive and significant influence on Purchase Decision. This is evident from the significant value (0.000) < 0.05. Application Ease has a positive and significant influence on Purchase Decision. This is evident from the significant value (0.000) < 0.05. Transaction Security has a positive and significant influence on Purchase Decision. This is evident from the significant value (0.000) < 0.05. Simultaneously, Price (X1) and Application Ease (X2) are significantly related to Purchase Decisions.
Pengaruh Kepercayaan Merek, Kualitas dan Harga terhadap Keputusan Pembelian Produk Face Wash Wardah Kel. Babura Medan Sunggal Nainggolan, Gloria Angelina Vanessa; Tarigan, Eka Dewi Setia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2428

Abstract

This study analyzes the influence of brand trust, product quality, and price on the purchasing decision of Wardah Face Wash in Babura Sub-district, Medan Sunggal. The research is based on the low Top Brand Index of the product (6.90%), despite Wardah being a leading local brand. Using a quantitative approach and 100 respondents, the data were analyzed through multiple linear regression. The results show that brand trust and product quality have a significant partial effect on purchasing decisions, while price does not. Simultaneously, all three variables have a significant effect, contributing 27.8% to purchasing decisions. The study recommends that Wardah strengthen its brand trust and product quality as key strategies, particularly in Muslim-majority urban areas like Medan Sunggal.
Pengaruh Experiental Marketing Dan Kepuasaan Pelanggan Terhadap Loyalitas Pelanggan J.Co Di Plaza Medan Fair Pasaribu, Grace Helena; Tarigan, Eka Dewi Setia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.2625

Abstract

  Penelitian ini bertujuan untuk menganalisis Pengaruh Experiental Marketing Dan Kepuasan Pelanggan Terhadap Loyalitas Pelanggan J.Co Di Plaza Medan Fair”. penelitian yang digunakan adalah pendekatan kuantitatif yang dimana akan menemukan besarnya pengaruh dari variabel bebas (independen) terhadap variabel terkait (variabel dependen). opulasi dalam penelitian ini adalah seluruh pelanggan J.CO yang tidak diketahui jumlah nya dan teknik pengambilan sampel menggunakan rumus Hair et al (2014) paling Di mana: n = ukuran sampel minimal jumlah item pertanyaan = 30Sehingga, perhitungannya menjadi: n = 5 × 30 = 150 responden (menggunakan nilai maksimal 5) Atau 30 x 5 = 150 Analisis data menggunakan SPSS 27 dengan uji regresi linear berganda untuk mengetahui pengaruh variabel independen terhadap variabel dependen. Hasil penelitian menunjukkan Variabel Experiental Marketing berpengaruh secara positif dan signifikan terhadap Loyalitas Pelanggan Hal ini terlihat dari nilai signifikan (0,000) < dari 0,05 dan t-hitung (5.904) > dibandingkan t-tabel (1.976).Variabel Kepuasan Pelanggan berpengaruh secara positif dan signifikan Loyalitas Pelanggan Hal ini terlihat dari nilai signifikan (0,000) < 0,05 dan t-hitung (8.111) > dibandingkan t-tabel (1.976). Experiental Marketing (X1), dan Kepuasan Pelanggan (X2) Dan signifikan berpengaruh terhadap Loyalitas Pelanggan.  
Pengaruh Kepercayaan Dan Ketepatan Pengiriman Terhadap Kepuasan Pelanggan dalam menggunakan jasa pengiriman J&T Ekspress di Pangkalan Brandan Sianturi, Sarifah; Tarigan, Eka Dewi Setia; Pribadi, Teddi
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 9 No 4 (2024)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v9i4.23890

Abstract

Penelitian ini bertujuan untuk mengetahui apakah kepercayaan dan ketepatan pengiriman mempunyai pengaruh positif dan signifikan terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman J&T Ekspress di Pangkalan Brandan. Teknik pengumpulan data dalam penelitian ini menggunakan dokumentasi dengan pendekatan kuantitatif. Teknik analisis data yang digunakan adalah analisis statistik deskriptif dan analisis regresi data panel. Dan pengujian hipotesis menggunakan SPSS 27. Hasil penelitian menunjukkan secara parsial kepercayaan berpengaruh positif dan signifikan terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman J&T Ekspress di Pangkalan Brandan, ketepatan pengiriman berpengaruh positif dan signifikan terhadap kepuasan pelanggan dalam menggunakan jasa pengiriman J&T Ekspress di Pangkalan Brandan
Pengaruh Customer Relationship Management dan Servicescape Terhadap Kepuasan Konsumen Produk KFC (Studi Kasus Pada SMA St Yoseph Medan) Sirait, Yosi Irma Liza; Tarigan, Eka Dewi Setia
Economics, Business and Management Science Journal Vol 4, No 2 (2024): Economics, Business and Management Science Journal, August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/ebmsj.v4i2.633

Abstract

This research aims to determine the influence of customer relationship management and servicescape on KFC consumer satisfaction (case study at St Yosep High School, Medan). This research uses quantitative methods. The sample in this study was 81 St Joseph High School students. Data collection was carried out by distributing questionnaires. Data analysis in this study used SPSS 25. The research results show that customer relationship management has a positive effect on KFC consumer satisfaction, this is proven by the t-count value of 2.311, which is significant of 0.022. Servicescape has a positive and significant effect on KFC consumer satisfaction, this is proven by the t value of 5.567 and a significant value of 0.000. customer relationship management and servicescape are simultaneously significant to KFC consumer satisfaction, this is proven by the Fcount value of 114,958 and is significant of 0.000. 
Pengaruh Service Quality dan User Experience Terhadap Kepuasan Pelanggan (Studi Kasus Perumahan Givency One) Panjaitan, Tabita; Tarigan, Eka Dewi Setia; Siregar, Dahrul
Economics, Business and Management Science Journal Vol 4, No 2 (2024): Economics, Business and Management Science Journal, August
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/ebmsj.v4i2.674

Abstract

The aim of this research is to determine the influence of Service Quality and User Experience on Customer Satisfaction (Case Study of Givency One Housing) both directly and indirectly. This research approach is associative. The population was 797 Givency One Housing Customers and the sample was 89 Givency One Housing Customers. Data collection techniques in this research used interview techniques, documentation studies, observations and questionnaires. The data analysis technique in this research uses Multiple Linear Regression Analysis Test, Hypothesis Test (t Test and F Test), and Coefficient of Determination. Data processing in this research used the SPSS (Statistical Package for the Social Sciences) software program version 29.00.
Pengaruh Content Marketing Shopee Live dan Gamification terhadap Customer Engagement di Kecamatan Medan Johor Humaira, Sahla; Salqaura, Siti Alhamra; Tarigan, Eka Dewi Setia
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.1883

Abstract

The purpose of this study is to examine the influence of Shopee Live Content Marketing and Gamification on Customer Engagement among Shopee users in the Medan Johor District. This study employs a quantitative associative approach with 100 respondents selected through stratified random sampling. Data were collected using an online questionnaire and analyzed through multiple linear regression. The results indicate that Shopee Live Content Marketing (β = 0.491; p = 0.000) and Gamification (β = 0.403; p = 0.000) have a significant effect on Customer Engagement. Simultaneously, both variables significantly influence Customer Engagement (F = 80.347; p = 0.000) with an R² value of 0.616. These findings suggest that interactive content strategies and gamification are effective in enhancing customer engagement.
Pengaruh Viral Marketing Dan Electronic Word Of Mouth (E-Wom) Terhadap Minat Beli Produk Mixue Ice Cream & Tea (Studi Pada Mixue Kapten Muslim Medan) Putri, Aprilla Dwiana; Nasution, Amrin Mulia Utama; Tarigan, Eka Dewi Setia
Innovative: Journal Of Social Science Research Vol. 4 No. 2 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i2.10064

Abstract

“Penelitian ini bertujuan untuk mengetahui apakah viral marketing secara parsial berpengaruh positif dan signifikan terhadap minat beli produk Mixue Ice Cream & Tea di Mixue Kapten Muslim Medan. Apakah Electronic Word of Mouth (E-WOM) secara parsial berpengaruh positif dan signifikan terhadap minat beli produk Mixue Ice Cream & Tea di Mixue Kapten Muslim Medan. Apakah viral marketing dan Electronic Word of Mouth (E-WOM) secara simultan berpengaruh positif dan signifikan terhadap minat beli produk Mixue Ice Cream & Tea di Mixue Kapten Muslim Medan. Teknik analisis data yang digunakan adalah metode kuantitatif dengan bantuan program SPSS. Penelitian ini menggunakan regresi linier berganda, uji parsial dan uji simultan. Sampel dalam penelitian ini sebanyak 150 responden. Pengambilan data primer menggunakan kuesioner. Hasil penelitian menunjukkan bahwa Viral marketing secara parsial berpengaruh positif dan signifikan terhadap minat beli produk Mixue Ice Cream & Tea di Mixue Kapten Muslim Medan, dimana thitung 8,103 > ttabel 1,976 dan signifikan 0,000 < 0,05. Electronic Word of Mouth (E-WOM) secara parsial berpengaruh positif dan signifikan terhadap minat beli produk Mixue Ice Cream & Tea di Mixue Kapten Muslim Medan, dimana thitung 14,828 > ttabel 1,976 dan signifikan 0,000 < 0,05. Viral marketing dan Electronic Word of Mouth (E-WOM) secara simultan berpengaruh positif dan signifikan terhadap minat beli produk Mixue Ice Cream & Tea di Mixue Kapten Muslim Medan, dimana Fhitung 403,124 > Ftabel 3,06 dan signifikan 0,000 < 0,05”.
Co-Authors Afbie, Ahmad Rafi Naufal Amrin Mulia Utama Nasution Br Tarigan, Ester Zaneta Aurina Dahrul Siregar Eka Putra Fatona, Apreliani Rahma Ginting, Jelita Br Humaira, Sahla Khairunnisak Khairunnisak, Khairunnisak Muhammad Yamin Siregar Nainggolan, Gloria Angelina Vanessa Panjaitan, Tabita Pasaribu, Grace Helena Putri, Aprilla Dwiana Ramadhani, Atika Sahir, Syafrida Hafni Salqaura, Siti Alhamra Sambas, Rizky Aulia Sembiring , Lidya Br Sianturi, Sarifah Sinulingga, Denio Armanda Sirait, Yosi Irma Liza Siregar, M Yamin Teddi Pribadi Wijaya, Hafiz Hadi