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DISIPLIN KERJA, KOMPENSASI, KEPEMIMPINAN DAN KINERJA KARYAWAN: STUDI PADA PT MODERNLAND REALTY TBK Vania, Disa; Rizan, Mohammad
Jurnal Pendidikan Ekonomi Dan Bisnis (JPEB) Vol. 3 No. 2 (2015): Jurnal Pendidikan Ekonomi & Bisnis
Publisher : Faculty of Economics, Universitas Negeri Indonesia,Indonesia

Penelitian ini dilakukan untuk menguji dan menjelaskan pengaruh disiplin kerja, kompensasi dan kepemimpinan terhadap kinerja karyawan. Hal ini didasarkan pada gagasan bahwa kinerja karyawan penting dan menentukan kinerja organisasi. Sebuah kuesioner yang dirancang untuk mengumpulkan data tentang faktor-faktor yang berhubungan dengan disiplin kerja, kompensasi, kepemimpinan dan kinerja karyawan. Data dikumpulkan dari 123 karyawan di PT Modernland Realty Tbk. Data yang dikumpulkan dianalisis dengan Struktur Equation Modeling (SEM). Hasil penelitian menunjukkan bahwa disiplin kerja secara signifikan dipengaruhi oleh kompensasi. Selain itu juga ditemukan bahwa ada pengaruh yang signifikan antara disiplin kerja dengan kinerja karyawan dan antara kepemimpinan dan kinerja karyawan. Namun, tidak ada pengaruh yang signifikan dari kompensasi terhadap kinerja karyawan.

Intention to Visit Seoul: Factors Influencing Travel Abroad for Holidays Herstanti, Ghassani; Rizan, Mohammad; Handaru, Agung Wahyu; Wibowo, Setyo Ferry
Business and Investment Review Vol. 1 No. 5 (2023)
Publisher : CV. Lenggogeni Data Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61292/birev.v1i5.46

This paper aims to investigate the relationship between social media marketing activity and visit intention to Seoul, South Korea, among Indonesian travelers. A total of 246 questionnaires were distributed to respondents in Indonesia. Social media marketing activity represented the independent variable and was mediated by destination image, destination attitude, destination awareness, and perceived value. Visit intention represents the dependent variable. Partial Least Squares Structural Equation Modeling (PLS-SEM) is a statistical method used to analyze complex interrelationships between observed and latent variables. This finding indicates that the indirect impact of social media marketing activity on visit intention via the mediating factors of destination attitude and destination image is not statistically significant. The indirect effect of destination awareness and perceived value characteristics on social media marketing activity and visit intention is favorable and statistically significant. This is the first paper to investigate the relationship between social media marketing activity and visit intention in Seoul among Indonesian travelers. Moreover, this is a relatively new issue that remains largely undiscovered by researchers worldwide. This paper will help to emphasize its importance and implications for business decisions.

PENGARUH PERCEIVED VALUE DAN CONSUMER TRUST TERHADAP REPURCHASE INTENTION MELALUI E-WORD OF MOUTH (E-WOM) SEBAGAI VARIABEL INTERVENING PADA PRODUK KOPI KEKINIAN (STUDI KASUS PADA TOKO KOPI TUKU) Raihanisa, Balqis; Rizan, Mohammad; Berutu, Meta Bara
BBM (Buletin Bisnis & Manajemen) Vol 11, No 1 (2025): Vol. 11 No. 1
Publisher : Universitas YPPI Rembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47686/bbm.v11i1.757

Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh perceived value terhadap repurchase intention, pengaruh consumer trust terhadap repurchase intention, pengaruh perceived value terhadap E-WOM, pengaruh consumer trust terhadap E-WOM, pengaruh E-WOM terhadap repurchase intention, pengaruh perceived value terhadap repurchase intention melalui E-WOM sebagai variabel mediasi, pengaruh consumer trust terhadap repurchase intention melalui E-WOM sebagai variabel mediasi. Metode pengumpulan data yang digunakan ialah metode survey dengan instrument berupa kuesioner. Sampel penelitian yang dikumpulkan minimal 200 responden dengan menggunakan teknik purposive sampling yang pernah membeli produk Toko Kopi Tuku minimal dua kali dalam kurun waktu 3 bulan terakhir, berusia minimal 17 tahun keatas, berdomisili di Jabodetabek, software yang digunakan pada analisis data adalah SPSS 21 dan Structural Equation Modelling (SEM) dengan bantuan Lisrel 8.8. Hasil dari uji hipotesis menunjukkan bahwa perceived value berpengaruh secara positif dan signifikan terhadap repurchase intention, consumer trust berpengaruh secara positif dan signifikan terhadap repurchase intention, perceived value berpengaruh secara positif dan signifikan terhadap E-WOM, consumer trust berpengaruh secara positif dan signifikan terhadap E-WOM, E-WOM berpengaruh secara positif dan signifikan terhadap repurchase intention, perceived value berpengaruh secara positif dan signifikan terhadap repurchase intention melalui E-WOM, consumer trust berpengaruh secara positif dan signifikan terhadap repurchase intention melalui E-WOM.Kata kunci: consumer trust, e-word of mouth, kopi kekinian, perceived value, repurchase intention

PENGARUH BRAND IMAGE DAN BRAND TRUST TERHADAP BRAND LOYALTY TEH BOTOL SOSRO Survei Konsumen Teh Botol Sosro di Food Court ITC Cempaka Mas, Jakarta timur Rizan, Mohammad; Saidani, Basrah; Sari, Yusiyana
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 3 No. 1 (2012): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (362.275 KB)

The purposes of this research are: 1) To know the description of brand image and brand trust and the influence of them towards brand loyalty of Teh Botol Sosro. 2) To test empirically the influence of brand image towards brand loyalty of Teh Botol Sosro. 3) To test empirically the influence of brand trust towards brand loyalty of Teh Botol Sosro. 4) To test empirically the influence of brand image and brand trust simultaneously towards brand loyalty of Teh Botol Sosro. The analysis implemented in this research are descriptive and causal analysis. This research is taken 100 consumers of Teh Botol Sosro at the food court of ITC Cempaka Mas while data was collected by using questionnaire and processed using SPSS 16. The result shows that partially brand image has a positive and significant impact toward brand loyalty. Then, partially brand trust also has a positive and significant impact toward brand loyalty. Simultaneously, brand image and brand trust have a positive and significant impact toward brand loyalty. The empirical findings indicate that to create and improve the brand loyalty, Teh Botol Sosro need to consider brand image and brand trust because those factors shown to affect the level of job satisfaction. Keywords: Brand Image, Brand Trust, Brand Loyalty

PENGARUH KUALITAS PRODUK DAN PERSONAL SELLING TERHADAP KEPUASAN PELANGGAN PADA MAJALAH INFO BEKASI (STUDI KASUS PT. SIBK) Rizan, Mohammad; Anjarestu, Yogha
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 4 No. 1 (2013): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.74 KB)

Generally, the purpose of this research are: 1) To know the description of product quality, personal selling and customer satisfaction on client of Info Bekasi Magazine. 2) To know the influence of quality product towards customer satisfaction on client of Info Bekasi Magazine. 3) To know the influence of quality product towards customer satisfaction on client of Info Bekasi Magazine. 4) To know the influence of quality product and personal selling simultaneously towards customer satisfaction on client Info Bekasi Magazine. The method implemented in this research are descriptive explanatory and causal. This research is taken 100 client of Info Bekasi Magazine after their interact with personal selling used field pricing system while data was collected by using questionnaire and processed using SPSS 20. The result shows that partially quality product has a positive and significant impact toward customer satisfaction. Then, partially personal selling also has a positive and significant impact toward customer satisfaction. Simultaneously, quality product and personal selling have a positive and significant impact toward customer satisfaction. The empirical findings indicate that to create and improve the customer satisfaction, Info Bekasi Magazine need to consider quality product and personal selling because those factors shown to affect the level of job loyalty. Keywords: Quality Product, Personal Sellling, Customer Satisfaction

PENGARUH KUALITAS PRODUK DAN DESAIN PRODUK TERHADAP KEPUTUSAN PEMBELIAN SEPATU OLAHRAGA FUTSAL ADIDAS DI WILAYAH JAKARTA TIMUR Saidani, Basrah; Rachman, M. Aulia; Rizan, Mohammad
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 4 No. 2 (2013): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (305.811 KB)

The purposes of this research are to describe about product quality, product design and purchasing decision and test the product quality and product design variables that influence the purchasing decision of Adidasâ€™ futsal shoes. This research used descriptive and explanatory methods. The unit analysist of this research are the consumers of Adidas at East of Jakarta. Total sample of this research are 100 respondences while the analysis tools that are used in this research are SPSS 18.0. The result of this research shows: (1) product quality is significantly influencing the purchasing decision by 10.7%; (2) product design is significantly influencing the purchasing decision by 7,5%; (3) simultaneously product quality and product design are significantly influencing the purchasing decision by 17.6%. The remaining 82,4% is influenced or explained by other variables that are not included in this research. Keywords: product quality, product design, purchasing decision and Adidasâ€™ futsal shoes.

PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (SURVEI TERHADAP PENGGUNA LAPTOP MEREK TOSHIBA DAN PENGGUNA LAPTOP MEREK ACER) Rizan, Mohammad; Prasetya, Rheza; Kresnamurti R. P., Agung
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 5 No. 1 (2014): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (202.517 KB)

The purpose of this research are: to know the description of product quality, service quality, and customer satisfaction of Toshiba Notebook Users and Acer Notebook Users, test empirically the influence of product quality toward customer satisfaction of Toshiba notebook users and Acer notebook users, test empirically the influence of service quality toward customer satisfaction of Toshiba notebook users and Acer notebook users, test empirically the influence of product quality and service quality toward customer satisfaction of Toshiba notebook users and Acer notebook users. Object of the research consist of Toshiba notebook users who has came to service center Toshiba and Acer notebook users who has came to service center Acer.The result of descriptive test shows that product quality and service quality Toshiba and Acer still less so that customer satisfaction also less. The hypothesis test shows: there is significant influence from product quality toward customer satisfaction; there is significant influence from service quality toward customer satisfaction; there is significant influence from product quality and service quality toward customer satisfaction. Keywords: product quality, service quality, customer satisfaction

PENGARUH PENGETAHUAN MEREK, PERSEPSI KUALITAS DAN INOVASI KONSUMEN TERHADAP SIKAP PADA PERLUASAN MEREK DETTOL DAN LIFEBUOY DI TIP TOP RAWAMANGUN Rizan, Mohammad; Fitri, Wita Nuranindya; Kresnamurti R. P., Agung
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 5 No. 2 (2014): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.635 KB)

The purpose of the research areto describe brand knowledge, perceived quality and consumer innovativeness toward brand extension attitude, to test the influence of brand knowledge toward brand extension attitude, to test the influence of perceived quality toward brand extension attitude, to test the influence of consumer innovativeness toward brand extension attitude, to test the influence of brand knowledge, perceived quality and consumer innovativeness toward brand extension attitude simultaneously. The methods of research are descriptive and causal, with regression analysis and testing with SPSS software.The sample of the research isTip Top Rawamangunâ€™s customers who use Dettol but had been used Lifebuoy Previously. The results of the t test shows brand knowledge significantly influence brand extension attitude on Dettol and Lifebuoy. Perceived quality significantly influence brand extension attitude on Dettol and Lifebuoy. Consumer innovativeness significantly influence brand extension attitude on Dettol and Lifebuoy. The results of F test forDettol and Lifebuoy indicates brand knowledge, perceived quality and consumer innovativeness simultanously influence brand extension attitude. Keywords: brand knowledge, perceived quality, consumer innovativeness, brand extension attitude

THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND SECURITY TOWARD TRUST AND ITS IMPACT ON REPURCHASE INTENTION (SURVEY ON CUSTOMER OF ELEVENIA ONLINE WEBSITE) Rizan, Mohammad; Bakar, Kemal Abu; Saidani, Basrah
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 6 No. 2 (2015): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

The purpose of this research are to: examine empirically the effect of customer satisfaction to trust on customer, the impact of security to trust on customer, the impact of the customer satisfaction to repurchase intention on customer, the effect of security to repurchase intention on customer, the effect of trust to repurchase intention on customer, the effect of customer satisfaction to repurchase intention through trust as intervening variable on customer, the effect of security to repurchase intention through trust as intervening variable on customer of Elevenia website online. This research used survey methods for collecting data. The object of this research is 200 respondents who had purchased in Elevenia website online for a period of one year backward. This research used SPSS software version 22 and SEM (Structural Equation Modeling) LISREL version 8.7 for data analysis. Hypothesis testing showed that: the customer satisfaction has a positive effect and significance on trust, the security has a positive effect and significance on trust, the customer satisfaction has a positive effect and significance on repurchase intention, the security has a positive effect and significance on repurchase intention, the customer satisfaction has a positive effect and significance on repurchase intention through trust as intervening variable and the security has a positive effect and significance on repurchase intention through trust as intervening variable. Keywords: Customer Satisfaction, Security, Trust, Repurchase Intention.

INFLUENCE OF SERVICE QUALITY AND FARE TOWARD CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY OF EXPRESS TAXI IN JAKARTA Rizan, Mohammad; Fadillah, Erwin; Kresnamurti R. P., Agung
JRMSI - Jurnal Riset Manajemen Sains Indonesia Vol. 6 No. 2 (2015): Jurnal Riset Manajemen Sains Indonesia
Publisher : Fakultas Ekonomi, Universitas Negeri Jakarta

The purpose of this study was to: to examine empirically the effect of service quality to customer satisfaction on Express taxi, to examine empirically the effect of fare to customer satisfaction on Express taxi, to examine empirically the effect of customer satisfaction to customer loyalty on Express taxi, to examine empirically the effect of service quality to customer loyalty on Express taxi, and to examine empirically the effect of fare to customer loyalty on Express taxi. Data collection using survey methods. Sample of this study are 200 respondents who have using services of Express taxi more than two times in last three months. Data analysis using SPSS version 23 and SEM (Structural Equation Modeling) LISREL version 8.7. Results of hypothesis testing showed: service quality have positive and significant effect on customer satisfaction, fare have positive and significant effect on customer satisfaction, customer satisfaction have positive and significant effect on customer loyalty, service quality have positive and not significant effect to on customer loyalty. fare have positive and significant effect to on customer loyalty. Rated fit model with value of RMSEA 0.043, value of RMR 0.043, value of CMIN/DF 1.88, value of NFI 0.96, value of NNFI 0.98, and value of CFI 0.98. The results of this research beneficial to transportation company, especially Express taxi in Jakarta, to create better strategy in improving customer loyalty. Keywords: service quality, fare, customer satisfaction, customer loyalty, transportation

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