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All Journal Budimas : Jurnal Pengabdian Masyarakat INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) Jurnal Ilmiah Manajemen Dan Kewirausahaan
Librina Tria Putri
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Religion Humanities Economics, Econometrics & Finance Social Sciences Other

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Membangun Komitmen Kuat : Peran Kompetensi & Budaya pada CV. Taman Agrowisata Bukit Naang Husein Husein; Librina Tria Putri; Abshor Marantika
Jurnal Ilmiah Manajemen dan Kewirausahaan Vol. 4 No. 1 (2025): Jurnal Ilmiah Manajemen dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimak.v4i1.5280

Abstract

This study focuses on efforts to build strong organizational commitment through the roles of competence and organizational culture at CV. Taman Agrowisata Bukit Naang Bangkinang. Organizational commitment is considered a reflection of individual loyalty and attachment to the organization, manifested through a strong belief in the organization’s values and goals, the willingness to work towards the organization's benefit, and the desire to remain a part of it. This research utilized a quantitative approach, specifically multiple regression analysis, to assess the impact of competence and organizational culture on organizational commitment. A total of 38 respondents were selected using a census method. Hypothesis testing was performed through t-tests and F-tests to examine the partial and simultaneous effects of the independent variables on the dependent variable. The study found that both competence and organizational culture significantly influence organizational commitment, both in isolation and when considered together. The analysis showed a strong positive relationship between competence, organizational culture, and organizational commitment, with the independent variables explaining 78.50% of the variance in organizational commitment. These results indicate that improving employee competence and strengthening the organizational culture are vital strategies for fostering long-term commitment within the company. Additionally, the study highlights the importance of aligning organizational culture with the values and goals of the organization to enhance overall employee engagement. By focusing on these areas, CV. Taman Agrowisata Bukit Naang can cultivate a committed workforce, which is essential for sustaining high levels of performance and organizational success. This research contributes to a better understanding of the factors that drive organizational commitment and provides practical recommendations for companies aiming to strengthen their workforce's loyalty and engagement in today’s competitive business environment.
CUSTOMER SATISFACTION AT RR CAFE DELIMA PEKANBARU INFLUENCED BY FACILITIES AND MENU VARIATIONS Librina Tria Putri; Baharuddin, Yulizar; Nasir, Muhammad
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 2 No. 2 (2024): FEBRUARY
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of facilities and menu variants oncustomer satisfactionat RR Cafe Delima Pekanbaru. The analysis used in this research was multiple linear analysis with a total of 99 respondents. Hypothesis testing is carried out by simultaneous testing and partial testing. Based on the research results, it can be concluded that the facilities and menu variants simultaneously affectcustomer satisfaction. So arepartially the facilities and menu variants have an influence oncustomer satisfactionat RR Cafe Delima Pekanbaru. Facilities and menu variants have a very strong relationship with customer satisfaction with a contribution of 65.90%. Meanwhile, the remaining 34.10% is determined by other variables not included in this research.
Penguatan Kapasitas SDM Perumda Air Minum Tirta Kampar dalam Transformasi Digital Samsurijal Hasan; Librina Tria Putri; Paisal; Nazmul Irfandi; Aris Suhud; Muhammad Dewo Ramadhan
BUDIMAS : JURNAL PENGABDIAN MASYARAKAT Vol. 8 No. 1 (2026): BUDIMAS : Jurnal Pengabdian Masyarakat
Publisher : LPPM ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/budimas.v8i1.18920

Abstract

Pelayanan publik di sektor air minum menghadapi tuntutan masyarakat yang semakin kritis, khususnya dari kelompok generasi milenial yang menginginkan layanan cepat, responsif, dan berbasis digital. Kondisi ini menuntut Perumda Air Minum Tirta Kampar untuk memperkuat kapasitas sumber daya manusia melalui peningkatan literasi digital, etika pelayanan, dan kemampuan komunikasi. Kegiatan pengabdian ini bertujuan untuk meningkatkan kompetensi pegawai dalam memahami konsep digital governance, kualitas pelayanan pelanggan, budaya organisasi modern, nilai spiritual kerja, kepemimpinan kolaboratif, dan etika profesi. Metode yang digunakan meliputi ceramah interaktif, diskusi kelompok, studi kasus, simulasi pelayanan pelanggan, serta refleksi dan evaluasi melalui pre-test dan post-test. Hasil kegiatan menunjukkan peningkatan signifikan dalam pemahaman peserta mengenai pentingnya pemanfaatan teknologi dalam tata kelola, kemampuan berkomunikasi secara empatik, serta kesadaran terhadap integritas dan profesionalisme kerja. Peserta juga menunjukkan sikap lebih terbuka terhadap inovasi digital dan kolaborasi lintas bagian. Kegiatan ini memberikan kontribusi nyata dalam memperkuat kesiapan SDM menghadapi tantangan digitalisasi, sekaligus menjadi dasar penting bagi Perumda Air Minum Tirta Kampar dalam mengembangkan tata kelola dan pelayanan publik yang lebih akuntabel, efisien, dan berorientasi pada kepuasan pelanggan.
Co-Authors Abshor Marantika Aris Suhud Baharuddin, Yulizar Husein Husein Muhammad Dewo Ramadhan Muhammad Nasir Nazmul Irfandi Paisal Samsurijal Hasan