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All Journal Proceeding of the Electrical Engineering Computer Science and Informatics JOIV : International Journal on Informatics Visualization Journal of Information Technology and Computer Science JRSI (Jurnal Rekayasa Sistem dan Industri) IJISTECH (International Journal Of Information System & Technology) JURTEKSI JOURNAL OF SCIENCE AND SOCIAL RESEARCH IJIES (International Journal of Innovation in Enterprise System) Jurnal Teknologi Dan Sistem Informasi Bisnis Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Cakrawala Repositori Imwi IJISTECH Charity : Jurnal Pengabdian Masyarakat eProceedings of Engineering Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen)
Rachmadita Andreswari
Telkom University
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Social Sciences

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Journal : Journal of Information Technology and Computer Science

 1 
Application of Process Mining in the Process of IT Incidents Management by Utilizing Kaggle’s Dataset Anggraeni Xena Paradita; Fakhri Arya Fadhillah; Kanza Azzahra; Michael Christensen Bonar Kasparov; Rachmadita Andreswari
Journal of Information Technology and Computer Science Vol. 8 No. 3: December 2023
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.202383564

Abstract

The application of process mining in Information Technology (IT) incident management has been carried out. In the face of the increasing complexity of IT systems and a surge of incidents, traditional incident management is no longer effective. This study uses Kaggle's dataset on IT incident management to analyze event logs, identify process bottlenecks, and compare process flows seen in event logs with expected flows. Process mining techniques, such as process discovery and conformance, are applied using PM4PY and Celonis tools. The analysis results with process mining produce a new model process that can be applied in practice with a conformance rate of 81%.
Bottleneck and Rework Analysis of the Budget Approval at University with Process Mining Syakurnia, Barajati; Bryan Ronald Talisman; Sahra Bilqis Fauziyyah; Faturrahman; Rachmadita Andreswari
Journal of Information Technology and Computer Science Vol. 8 No. 3: December 2023
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.202383565

Abstract

Process mining is a new science that focuses on the transparency of an existing process. Especially in a world full of digitalization, of course, many companies, education, health are immediately competing in presenting the most efficient and effective processes to do. in this study the authors used Request for Payment data owned by a university. These requests will later be checked by the travel administration, this budget approval can be done by supervisors, directors, or fund owners. the author uses Celonis tools and algorithms in Celonis to identify bottlenecks and rework in the process. We also attempted to analyze where new insights could be drawn from the resulting process model. The result of this research is to pay special attention to several activities, as well as to provide explanations of the criteria related to the application to be submitted.
Bottleneck and Resource Analysis on IT Help Desk with Process Mining Permana, Muhammad Cekas; Prameswari, Anindya; Ginting, Agriva Detta; Asjad, M. Rifadh; Syakurnia, Barajati; Andreswari , Rachmadita
Journal of Information Technology and Computer Science Vol. 9 No. 1: April 2024
Publisher : Faculty of Computer Science (FILKOM) Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25126/jitecs.202491581

Abstract

This study utilizes data from the help desk log of an Italian company to create a model of the company’s business processes. The primary objectives are to show the benefit of the implementation of process mining to identify bottleneck activites within the process and analyze the workload distribution among resources. The research reveals that the most common bottlenecks occur during the transition from ‘resolve tickets’ to ‘closed’ accounting for 99% of cases, and another activity from ‘assign seriousness’ towards ‘take in charge ticket’ experiences bottlenecks in 91% of cases. Furthermore, a decrease in the number of cases was discovered after October 2012. Prior to this period, the average number of cases per resource was high, leading to a high average number of active resources per day and average number of events per day. However, after October 2012, the average number of cases per resource decreased by approximately 74.6% to 47 cases per resource. The average number of active resources also decreased by 25% to 3 active resources per day. Additionally, the average number of events per resource decreased by 40% to 3 events per resource per day. Regarding the resource workload, the analysis reveals that ‘value 2’ has the highest workload, having worked on 4,235 events. This is followed by ‘value 5’ with 3,748 events, ‘value 1’ with 3,028 events, ‘value 9’ with 2,073 events, and ‘value 13’ with 1,420 events.
Co-Authors Adha, Nizur Adi , Taufik Nur Adi Purnomo Sidik Aisya Hanifa Alvi Syahrina Anadia Salsabella Syakhina Andhy Bhaskoro Andrini Hanariana Andyani Chris Thalia Udiono Anggraeni Xena Paradita Annisa Umaira Arrahim Arfin Al Hafizh Ari Yanuar Ari Yanuar Ridwan Ari Yanuar Yanuar Arkhan M , Mochammad Alifha Asjad, M. Rifadh Asti Amalia Nur Fajrillah ATIK NOVIANTI Axel Devino Aipassa Ayu Cahyani Febryanti Ayu Cahyani Febryanti Ayu Cahyani Febryanti, Ayu Cahyani Bagas Rezkita Bayu Ariantika Irsan Bayu Pradana Berlian Maulidya Izzati Bryan Ronald Talisman Budi Santosa Budiwari Rizki Fadhilah Deden Witarsyah Dewi Rahmayanti Dewi Rahmayanti Dhany Nurdiansyah Dhiya Afwan Taufiq Dianaros Pakel Dita Pramesti Ekky Novriza Alam Elang Maulana Jauhari Fa'rifah, Riska Yanu Fadhilah Fazrin Fadhilah, Budiwari Rizki Faisal Mufied Al Anshary Faishal Mufied Al Anshary Fakhri Arya Fadhillah Faqih Hamami Faturrahman Fauzi, Rokhman Fitriyana Dewi Fransiska Pinem Ginanjar Dewi Girang Ginting, Agriva Detta Girang, Ginanjar Dewi Harri Margono Hasibuan, Muhammad Hidayatul Aji Adika Putra Hutasoit, Michael Nico I Made Dwima Gita Dirtana Indha Lukitaningtyas Iqbal Aditya Salam Irfan Darmawan Iskandar Agung Isye S. Adhiwinaya Jagur Pria Abiyyu Kanza Azzahra Kemal Indra Kusuma M Firman Helmi Ariyansyah Margareta Hardiyanti Melinsye Herliani Ahab Michael Christensen Bonar Kasparov Muhamad Alshofien Gautama Muhamad Azani Hasibuan Muhammad Azani Hasibuan Muhammad Hasibuan Muhammad Shaufi Imanulhaq Mutiara, Nabila Nabila Mutiara Narita Ayu Prahastiwi Nassyfa Alfirda Riani Nia Ambarsari Oktariani Nurul Pratiwi Permana, Muhammad Cekas Pinem, Fransiska Prameswari, Anindya Rahmat Fauzi Ramdani, Dwi Fickri Insan Regina Ayu Prameswari Wade Revo Faris Saifuddin Ridha Hanafi Rinaldi Tambunan Rini Nur’aini Riza Agustiansyah Rizka Nursyahdilla Puspitasari Rizky Alamsyah Sahra Bilqis Fauziyyah Satrio Wibowo Selvyananda Adelita Vanesia Silvia Firdaus Sinung Suakanto Soni Fajar Surya Gumilang Sukrina Herman Sukrina Herman, Sukrina Sutoyo, Edi Syakurnia, Barajati Syfani Alya Fauziyyah Taufik Nur Adi Umar Yunan Kurnia Septo Hediyanto Vandha Pradwiyasma Widartha Vina Fadillah Warih Puspitasari Wibowo, Satrio Widyatasya Agustika Nurtrisha Yudha Aditya Ramadhana