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ASSET-BASED COMMUNITY EMPOWERMENT THROUGH THE UTILIZATION OF FORMER VILLAGE TREASURY LAND IN URBAN SURABAYA Tahmia Lestari; Eny Haryanti; Ika Devy Pramudiana; Amirul Mustofa
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.943

Abstract

This study aims to analyse the form of community empowerment through the utilisation of Former Village Treasury Land (FVTL) in Tambak Wedi Village, Surabaya, focusing on the processes of participation, institutional challenges, and the impact on residents’ capabilities and welfare. A descriptive qualitative approach was employed, utilising in-depth interviews, participatory observation, and documentation as data collection techniques. Informants included residents, village officials, community leaders, and academic partners. The findings reveal that the utilisation of FVTL has created initial opportunities for community empowerment; however, its implementation continues to face significant structural barriers. Community participation remains largely tokenistic and has not yet reached a substantive level of decision-making. Moreover, the absence of a formal management institution has led to uncoordinated land use. Residents’ motivation fluctuates due to a lack of social incentives and the unequal distribution of benefits. Although individual skills have improved, these capabilities have not yet evolved into collective capacity. Coordination among stakeholders remains informal and lacks integration within a sustainable collaborative framework. This study underscores the importance of active community engagement throughout all stages of the program, the establishment of legally recognised local institutions, the provision of social incentives, and the formation of cross-sectoral collaborative forums to enhance program sustainability. The findings support the relevance of participation theory, the Asset-Based Community Development (ABCD) approach, and capability theory in the practice of local asset-based community empowerment.
WORKSHOP-INTENSIVE HOUSING AS A STRATEGY FOR URBAN COMMUNITY EMPOWERMENT: A CASE STUDY OF THE PISTOP PROGRAM IN LIDAH KULON SURABAYA Nauval Shafy i Putra Marsud; Eny Haryanti; Ika Devy Pramudiana; Amirul Mustofa
Journal Publicuho Vol. 8 No. 3 (2025): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i3.944

Abstract

This study aims to describe the form of community empowerment through the Workshop Intensive House Program (WIHP) in the Pistop area, Lidah Kulon, Surabaya. This program is an initiative of the Surabaya City Government to overcome the problem of unemployment and improve the work skills of residents through automotive technical training. This research results in a descriptive qualitative approach with data collection techniques in the form of observation, in-depth interviews, and documentation. The results of the study show that the WIHP Bengkel program has had a positive impact on improving individual technical skills, forming community working groups, and increasing residents' income independently. However, the implementation of the program still faces various challenges, such as limited tools, the absence of institutional legality, and suboptimal coordination between stakeholders. These findings are reinforced by research (Hairunisya et al., 2023), which shows that integrated technical training is able to increase the economic capacity of communities if supported by strong institutions and collaborative strategies across sectors. Therefore, a more inclusive participatory approach, as well as sustained institutional support, is needed to ensure the effectiveness of community-based empowerment programs.
EVALUASI PROGRAM WIRA WIRI DALAM PELAYANAN TRANSPORTASI PUBLIK DI KOTA SURABAYA mahardani febrihapsari; amirul mustofa; Desak Gede suasridewi; Erlyna Hidyantari Hidyantari; Hardiono hardiono; Wiwik Prihartanti
Jurnal Ilmu Administrasi Negara Vol 24 No 1 (2026)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46730/jiana.v24i1.8333

Abstract

Congestion is one of the problems faced by big cities that is still cannot be solved. The Wira Wiri program is one of the solutions provided by the Surabaya city government to overcome congestion in the city. This research aims to conduct an evaluation analysis wira wiri feeder program in public transportation services in Surabaya city. This research uses a qualitative approach with the evaluation theory of William N Dunn's evaluation theory with 6 criteria namely effectiveness, efficiency, adequacy, equity, responsiveness and accuracy. The data collected was then analyzed by using data analysis techniques from Miles and Huberman. Research implications shows that the Surabaya wira wiri feeder program has been running well, although some indicators show results that are not yet optimal. Responsiveness and accuracy indicators show a good degree because the feeder program is in accordance with the policy objectives. The feeder program is in accordance with the policy objectives of the feeder itself. While the indicators of effectiveness, efficiency, adequacy and equity show a good degree but still not optimal for several reasons, namely that there are areas that have not been covered by the feeder and the arrival schedule is not suitable due to unpredictable road conditions. Recommendations for the development of this program are the development of human resources, especially in terms of service, socialization of the wira wiri feeder to the community so that people are more familiar with the feeder as public transportation, increasing intermodal integration and increasing the number of units.
Benefit and Community Response to Surabaya Regional Drinking Water Company's Customer Complaints Service Amelia Larasati Wandi; Amirul Mustofa
Publikauma : Jurnal Administrasi Publik Universitas Medan Area Vol. 12 No. 1 (2024): PUBLIKAUMA, JUNI 2024
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/publika.v12i1.11808

Abstract

Abstract This study aims to investigate the efficacy of RDWC customer complaint services in terms of their advantages and the response from the community in Surabaya City. This research employs a qualitative methodology with a descriptive approach to elucidate the problem of a particular phenomenon. The research data was collected by observing the customer complaint services of RDWC Surabaya City and conducting interviews with individuals who utilize these services. According to the research findings, application-based customer complaint services are now suboptimal and unsatisfactory for the community. That is evidenced by 1) multiple individuals expressing criticism of their experiences with RDWC services, specifically citing delayed response times from officers, and 2) people expressing dissatisfaction with the lack of response to their submitted complaints. This study provides a comprehensive analysis of the community's response to the services offered by RDWC Surabaya City. This research implies that the RDWC must promptly address all public complaints and is expected to enhance its services for better outcomes. Keywords: Utility Level, Community response, Government Services, Consumer Complaints.
Policy Evaluation Of Face Recognition Technology For  Railway Passengers At Surabaya Gubeng Station Raditya Adi Kartika; Sri Kamariyah; Zainal Fatah; Amirul Mustofa
Sawala : Jurnal Administrasi Negara Vol. 13 No. 2 (2025): Sawala : Jurnal Administrasi Negara
Publisher : Program Studi Administrasi Negara Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30656/sawala.v13i2.11305

Abstract

Abstract This study evaluates the policy implementation of the face recognition system at Surabaya Gubeng Station as a digital innovation in public service by PT Kereta Api Indonesia (Persero). Using a qualitative approach and the policy evaluation model by William N. Dunn, the study assesses six key indicators: effectiveness, efficiency, adequacy, responsiveness, accuracy, and equity. The findings indicate that the system is effective in accelerating the boarding process, reducing queues, and improving passenger convenience. Efficiency is achieved through reduced staff workload and automated identity verification. However, several challenges remain, including technical disruptions, data input errors, and low digital literacy among users. Personal data protection is also a concern as most users are not fully aware of how their biometric data is managed. Therefore an adaptive governance strategy is needed, involving infrastructure improvement, staff training, public education, and greater transparency in data policy. With these measures, the face recognition system can serve not only as a tool for technical efficiency but also as a form of inclusive and sustainable public service transformation.