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All Journal JMM (Jurnal Masyarakat Mandiri) JOURNAL OF BUSINESS STUDIES Jurnal Trias Politika Jurnal Pengabdian kepada Masyarakat Nusantara International Journal of Environmental, Sustainability, and Social Science Journal of Social Research EKONOMIKA45 Journal of Comprehensive Science Dharma Ekonomi Jurnal Global Ilmiah Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Wadu, Jacob
Nusa Cendana University, Kupang, Indonesia
Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Social Sciences Other

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Digital Bureaucracy: Challenges in Implementing the Electronic-Based Government System (SPBE) in the 3T Region of Sabu Raijua Regency Rihi, David Wilfrid; Wadu, Jacob; Seran, Delila Angelina Nahak; Benyamin, Rouwland Alberto
JURNAL TRIAS POLITIKA Vol 9, No 2 (2025): Oktober 2025, Jurnal Trias Politika
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/jtp.v9i2.8135

Abstract

This study examines the challenges of implementing the Electronic-Based Government System (SPBE) in Sabu Raijua Regency, one of Indonesia’s frontier, outermost, and least developed (3T) regions located in East Nusa Tenggara Province. The selection of Sabu Raijua as the focus of analysis is grounded in its representative status as a 3T area, which faces structural and contextual constraints in advancing digital governance. Employing a qualitative approach, the research involved in-depth interviews, field observations, and document analysis with 33 informants, including heads of local agencies, staff, and citizens as service recipients. The findings reveal four significant challenges in implementing SPBE for realizing digital bureaucracy in Sabu Raijua: (1) policy-related barriers, (2) institutional limitations, (3) inadequate infrastructure, and (4) weaknesses in application systems. SPBE enhances bureaucratic innovation and digital governance, thereby improving efficiency, accountability, and public participation. However, the implementation of SPBE in this region encounters unique challenges that demand innovative and adaptive approaches to ensure effectiveness and inclusiveness. Accordingly, the study highlights the need for locally tailored policies, adaptive and collaborative digital architecture, bottom-up approaches, and strengthening local bureaucratic capacity.
Water Governance Analysis in the Development of Embung for Water Supply Security for Agriculture (Study in Sabu Raijua District, NTT Province) Wadu, Jacob; Lay, Marthina Raga; Toda, Hendrik; Rihi, David Wilfrid; Nifu, Yabes I.
Journal of Social Research Vol. 2 No. 10 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v2i10.1437

Abstract

82.3% of the population of Sabu Raijua Regency work as farmers with a high level of need for water but the geographical conditions of Sabu Island are not able to support this activity because the majority consists of dry land with a percentage of 97.51% and the number of rainy days is only approximately 100 days per year so that The Sabu Raijua Regency Government has built hundreds of reservoirs to meet agricultural activities, but the weak sustainability of the reservoir construction projects in Sabu Raijua Regency is a problem in itself. The method used in this research is a descriptive method with a qualitative approach with a total number of 76 people who were determined purposively then the primary and secondary data collected were analyzed using data analysis techniques from Creswell (2016). Water governance in the construction of reservoirs for water supply resilience for agriculture in Sabu Raijua Regency, NTT Province uses theory from Van der Kerk, et al (2013: 8) with research results in aspects (1) content layer which is hampered by the uneven flow of information, the absence of training to improve the knowledge and skills of reservoir water users as well as poor strategies/policies, whereas in aspect (2) the institutional layer from the organizational side there was no clear division of roles and responsibilities between institutions, the private sector and the community relating to the use of reservoir water and instruments that were not adequate and in aspect (3) the relational layer on the cooperation side was found not to involve existing policy stakeholders in making decisions about the water management process. The inhibiting factors for water governance in the construction of reservoirs for the resilience of water supply for agriculture in Sabu Raijua Regency, NTT Province consist of a minimal budget, lack of effective institutional governance and climate and geographical conditions.
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN KESEHATAN (Studi Kasus Di Ruangan Kelimutu Kelas Iii Rumah Sakit Umum Daerah Prof. Dr. W. Z. Johannes Kupang) Kaballu, Indah Dewi Yanti Lali; wadu, Jacob; Kolianan, Jim Briand; Pandi, David
Kybernology Jurnal Ilmu Pemerintahan dan Administrasi Publik Vol. 3 No. 2 (2025): Desember 2025
Publisher : Yayasan Panca Bakti Wiyata Pangandaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71128/kybernology.v3i2.365

Abstract

Health is a fundamental human right that must be fulfilled by the state through the provision of quality health services. Prof. Dr. W. Z. Johannes Regional General Hospital in Kupang, as the main referral hospital in East Nusa Tenggara, has an important responsibility in delivering high-quality health services to the community. This study aims to analyze public perceptions of the quality of health services in the Kelimutu Ward Class III, using a descriptive qualitative approach. Data were obtained through observation, interviews, and documentation involving patients, patients’ families, and healthcare workers. The results indicate that public perceptions of services in this ward vary. Although most respondents consider the medical services to be fairly good, there are complaints regarding inadequate physical facilities, such as overcrowded and hot rooms, as well as delays in medication services. Based on the SERVQUAL theory proposed by Zeithaml, Parasuraman, and Berry, the most evident weaknesses are found in the dimensions of tangibles and responsiveness. These findings emphasize the importance of improving physical facilities and service responsiveness as efforts to enhance patient satisfaction and the hospital’s public image.
Peran Pemerintah Daerah Kabupaten Flores Timur dalam Penyelenggaraan Wisata Religius Semana Santa Larantuka Zakharias Pelate Demon Muda Makin; Jacob Wadu; Theny I.B.K Pah
Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Vol. 5 No. 2 (2026): Jurnal Ekonomi, Manajemen Pariwisata Dan Perhotelan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jempper.v5i2.6789

Abstract

This study aims to analyze the role of the Regional Government of Flores Timur Regency in the implementation of the religious tourism event of Semana Santa in Larantuka. The study is motivated by the increasing number of pilgrims, which has not been fully supported by adequate infrastructure and governance management. A descriptive qualitative approach was employed, with data collected through interviews, observation, and documentation. Informants were selected using purposive sampling and included local government officials, religious leaders, organizing committee members, community members, and pilgrims. Data were analyzed using the interactive model of Miles and Huberman, and credibility was ensured through source and technique triangulation. The findings indicate that the local government has performed its roles as motivator, facilitator, and dynamizer as proposed by Pitana and Gayatri. However, implementation remains suboptimal, particularly in equitable public outreach, provision of facilities such as accommodation and clean water, and cross-sector coordination. Community participation serves as the main supporting factor, while limited infrastructure and the absence of structured official guidelines constitute major constraints. The study recommends strengthening governance through more planned, participatory, and sustainable strategies to enhance the quality of Semana Santa as a leading religious tourism destination.
Performance-Based Government Bureaucracy Lay, Marthina Raga; Wadu, Jacob
Journal of Comprehensive Science Vol. 5 No. 3 (2026): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v5i3.4073

Abstract

Globalization and the development of the free market have created significant challenges for government institutions to improve their effectiveness, accountability, and responsiveness in providing public services. Traditional bureaucratic systems are often criticized for being rigid, inefficient, and less responsive to societal needs. Therefore, the concept of performance-based government bureaucracy has emerged as an important approach to improve the quality of governance and public service delivery. This study aims to examine the concept of performance-based government bureaucracy and identify strategic efforts needed to realize high-performance government institutions. This research uses a qualitative approach with a library research method. Data were collected from various sources, including books, scientific journals, government regulations, and previous studies related to public administration, bureaucracy, and performance management. The collected data were analyzed using qualitative descriptive analysis through stages of data reduction, classification, interpretation, and synthesis of relevant literature. The results of the study indicate that realizing performance-based government bureaucracy requires several strategic efforts, including organizational restructuring, development of an objective performance measurement system, responsiveness to community demands, cultivation of an entrepreneurial spirit within government institutions, creation of a continuous learning climate, and consistent leadership. These factors are essential to improve organizational effectiveness, accountability, and service quality. In conclusion, the implementation of performance-based bureaucracy is an important step toward achieving good governance. The success of this transformation depends on the commitment of government institutions to adopt performance-oriented management, strengthen organizational capacity, and integrate good governance principles into bureaucratic practices.
Co-Authors Adriana Fallo David W. Rihi DJAHA, Ajis S. Adang Djani, Willian Emilia GIE fallo, Loryenci Febriana Elwinda Fanyo Hendrik Toda Hendrik Toda, Hendrik Jacoba D. Niga Jordan Indio MATA Kaballu, Indah Dewi Yanti Lali Kale Paddu, Vannesa Angel Desember Kolianan, Jim Briand lake, Primus Lay, Jesica Magdalena Lay, Marthina Raga Long , Belandina L. Marthina Raga Lay Marthina Raga LAY Nifu, Yabes I. Niga, Jakoba Daud Nursalam Nursalam Pah, Theny I. B. Pandi, David Peni, Andreas Azer Raga Lay, Marthina Rihi, David W. Rihi, David Wilfrid Riska Irwan Rouwland Benyamin Seran, Delila A. Nahak Seran, Delila Angelina Nahak Theny I.B. Kurniati Pah Theny I.B.K Pah Zakharias Pelate Demon Muda Makin