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All Journal Journal of Telematics and Informatics Sinkron : Jurnal dan Penelitian Teknik Informatika Jurnal Informatika Jurnal Teknik Komputer AMIK BSI Jurnal Nasional Komputasi dan Teknologi Informasi JURIKOM (Jurnal Riset Komputer) Jurnal Mantik JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Journal of Computer System and Informatics (JoSYC) Jurnal Infortech TIN: TERAPAN INFORMATIKA NUSANTARA Infotek : Jurnal Informatika dan Teknologi Akrab Juara : Jurnal Ilmu-ilmu Sosial RESOLUSI : REKAYASA TEKNIK INFORMATIKA DAN INFORMASI JPM: JURNAL PENGABDIAN MASYARAKAT Bulletin of Computer Science Research Journal of Informatics Management and Information Technology Journal of Social Responsibility Projects by Higher Education Forum KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal ABDIMAS Budi Darma PROSISKO : Jurnal Pengembangan Riset dan observasi Rekayasa Sistem Komputer Journal of Informatics, Electrical and Electronics Engineering Jurnal Mitra Pengabdian Farmasi
Eva Zuraidah
Universitas Bina Sarana Informatika
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Journal : bulletin of computer science research

 1 
Penerapan Metode Servqual Untuk Menganalisa Kualitas Layanan Aplikasi Talenta di SLB-G Rawinala Meyna Endah Lestari; Eva Zuraidah
Bulletin of Computer Science Research Vol. 2 No. 3 (2022): Agustus 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v2i3.165

Abstract

The quality of service is a priority, it is hoped that employees will make work easier so that they can meet the expectations of employees. Problems occur that the quality of service is still lacking in attendance order, absenteeism has not gone well, and not on time in attendance at SLB-G Rawinala. The research objective of measuring service quality affects the level of employee satisfaction with the Servqual method. Measurement of employee satisfaction was carried out with 50 respondents. The measurement of the level of customer satisfaction on the 5 dimensions of service quality service, namely Tangible, Reliability, Responsiveness, Assurance, and Empathy, obtained the results of the perception gap and employee expectations of 0.02. From the gaps grouped by questions with an IPA diagram (Importance Performance Analysis) with Tangible dimension results, the gap value is 0.03 modern equipment used to support services and Talent Applications in official applications, Reliability with a gap value of 0.03 includes prioritized questions, namely employee attendance in the application. running well, Responsiveness gap value of 0.05 SLB-G Rawinala improves and maintains service quality to be able to meet employee expectations, Assurance with a gap of -0.02 which is prioritized and improved makes customers feel confident using the talent attendance system, and Empathy with a gap value 0.01 Stable Internet network for the convenience of employees in using the Talent Application.
Penerapan Metode Kuantitatif untuk Mengetahui Peningkatan Kepuasan Customer Pada E-Commerce Tokopedia PT Lerys Pet Yuliana Trisna; Eva Zuraidah
Bulletin of Computer Science Research Vol. 2 No. 3 (2022): Agustus 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v2i3.166

Abstract

The purpose of this study was to determine the factors that influence the satisfaction of Tokopedia customers of PT Lerys Pet and to analyze the obstacles and how to overcome them. Especially with regard to the problems that occurred at PT Lerys Pet, namely customer ratings and opinions which greatly affect the rating on E-Commerce Tokopedia PT Lerys Pet, this negative review can tarnish the store's good name and lose trust. If this happens, it shows customer dissatisfaction with the store. So low sales cause small income, and low ratings in E-Commerce thereby reducing customer trust and satisfaction for shopping. This research was conducted by examining 4 variables including price, trustworthiness, product quality, and purchasing decisions. The research uses quantitative methods with data collection techniques carried out by literature studies and distributing questionnaires. While the data analysis technique is done by testing the validity and reliability test. Based on the results of the study, it was found that the validity test of the t arithmetic value of each variable was greater than t table (t arithmetic > t table) thus the data was declared valid with the lowest validity value of 3.410 and the highest 4.765. And the reliability test results Cronbach's Alpha value of 0.875 is greater than 0.70 with a total of 11. Because Cronbach's Alpha 0.875> 0.70 then the data is declared reliable.
Analisa Kualitas Website SMK Negeri 1 Mandor Terhadap Kepuasan Pengguna Dengan Metode Webqual 4.0 Filipus Nanda Kurniawan; Eva Zuraidah
Bulletin of Computer Science Research Vol. 3 No. 1 (2022): Desember 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v3i1.207

Abstract

Foreman 1 State Vocational High School currently has a website with the site address https://smkn1mandor.sch.id/ as a means of delivering academic information needed by users. However, so far there are still obstacles in the field, namely that there are still many students who cannot access the website properly because the academic consultation feature cannot be accessed optimally, there is a lot of content that is not updated, students lack enthusiasm for using website profile and basic information such as the school's complete profile has not been included in its entirety on the website. For this reason, researchers conducted an analysis of student satisfaction as users of website services using the webqual 4.0 method which focuses on 3 webqual 4.0, namely Usability Quality, Information Quality, and Interaction Service Quality. This study used a statement instrument based on the webqual 4.0, using a questionnaire distributed to 87 respondents taken based on simple random sampling from a population of 450 active students. Data processing used SPSS version 26. Based on the test results and data analysis in this study, it can be concluded that the four webqual 4.0 variables, namely Usability Quality, Information Quality, and Service Interaction Quality on the website are in a reasonably high category with satisfaction scores in the satisfied category. The results of the evaluation in this study provide input for school's service interactions website.
Co-Authors Abdul Goni Abdul Rahman Kadafi Achmad Munawar Achmad Rizqullah Blessar Ade Priyatna Ade Sutrisna Afika Kurnia Dewi Afrizal, Erlangga Shandy Ageng Agti Prihatiningrum Agung Primahadi Asta Agustin Ria Pratiwi Agustina, Menik Anna Agustine Prihatini, Virna Ahmad Anshori Ardani Ahmad Fio Nugraha Ahmad Sofyan Alby Sukmana Alfajar, Aditia Alfin Nugraha Amalia Vernanda Ananti Putri Safira Angga Prasetya Anggata, Aprio Riska Ani Oktarini Sari Annisa Rahmadiah Antonia Desya Aprilia Dimas Aprilia Dimas Sahid Aprilia Warat Arya Nibras Nayottama Sidiki Auliya Putri Amanda Bella, Sinta Besus Maula Sulthon Besus Maulana Bisabakti, Harry Budi Setiyanto Budyanto, Arifin Chaerul Bachri Chelsy Zanedfi Damar Nugraha Deni Kurniawan, Deni Dian Annisa Diaul Munir Dina Ayu Ariyani Dito Tri Ardana Ekky Dede Arlindra Nasution Eko Setia Budi Esa Listian Habib Esra Novalina Panjaitan Fadila S Ismail Fadila, Ahmad Hasan Faizal Roni Farhanah, Elsa Fetrianko Satriohaji Filipus Nanda Kurniawan Firmansyah, Ilhan Fitriyani Fitriyani Fitriyani Pramitasari Fredy Rizqi Maulana Ghifary Rafy Pratama Guntur Hertanto Hafid Anhar Amiki Herliansyah Herliansyah Hotman Nicolas Badjo Indah Dwi Yuliyanti Ipin Sugiyarto Ipin Sugiyarto Isabel Ananda Istiana Wahidah Izza Maulida Jodi Hariyan Jodi Setiawan Jorddy, Jorddy Kartini, Bunga Kenji Ferdian Santosa Kevin Apriana Krishandi, Septa Remond Linda Marlinda Linda Marlinda M. Irfandi Malika Shakira Maranatha Magdalena Marsel, Marsel Matius Agustinus Meidita Nurul Farisi Melati Meyna Endah Lestari Meyti Lestari Mochammad Randika Mohamad Rifandi Akbar Mohammad Aswad Arifin Mohammad Faisol Muchlis Imam Santoso Muhamad Irfan Muhammad Achirudin Muhammad Rival Aziz Muhammad Vico Airlangga Muhammad Zayyid Mubarok Munawar, Achmad Mustafia Mustafia Nanditha Prena Aurellia Novayanti, Deasy Nur Fadillah, Nur Nurjaman, Rifqi Gingin Nursalim, Fredrika Irmanielyn Nurul Fitri Amalia Nurwahid, Nurwahid Oke Rizki Abdullah Oky Kurniawan Pebro Vaulina Rajagukguk Perwitasari, Ayu Pramitasari, Fitriyani Prista Eriyanti Putra Ariyanto Putri, Chintya Amelia Qona’ah, A Raja Rahma Putri Rizqika Ramadhan, Muhammad Bagus Rana, Dipo Yudhis Rani Ratih Setyo Rini Rechal, Rechal Retno Widianingsih Ridho Rafliansyah Riski Saputra Ristia Sekar Ayu Nur Afifah Rita Tasyahku Ria Rivaldi Muhamad Fitroh Rivaldo, Ahmad Rizky Maulana Ambya Rohman Rohman Roris, Renaldi Putra Ruth Handayani Said Ahmadi Said Imam Puro Samosir, Elen Togu Marito Sanwani Sanwani Sanwani SANWANI SANWANI, SANWANI Sari, Fiona Septian Kharist Shulton, Besus Maulana Sindi Dwi Wahyuni Siti Indriane Maebari Siti Indriane Maebari Sugiyarto, Ipin Sukirno, Agustiani Sulton, Besus Maulana Suwito, Jajang Syafaat Akbar Syahputri, Haurora Rizki Tofani, Ego Umarella Tri Sentia Wahyu Indrarti Wahyu Muslimin Wahyudin Wahyudin Yantoni, Medi Yeni Nuraeni Yesi Damaryanti Yoki Feriano Yolanda Yolanda Yoseba Priscilla Simatupang Yuliana Trisna Yuliani Kartika Sasqia Putri