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All Journal International Journal of Artificial Intelligence Research Journal of Economic, Bussines and Accounting (COSTING) JURNAL EKONOMI SAKTI (JES) POINT Al-Kharaj: Journal of Islamic Economic and Business Jurnal Ilmu Manajemen Profitability Journal of Artificial Intelligence and Digital Business Indonesian Journal of Multidisciplinary on Social and Technology Student Research Journal Jurnal Bisnis dan Kewirausahaan
Muhammad Ikram Idrus
Universitas Muhammadiyah Makassar
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Social Sciences

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Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan pada PT PLN UP3 Makassar Selatan Jihan Zahiroh; Muhammad Ikram Idrus; Dg. Maklassa
Indonesian Journal of Multidisciplinary on Social and Technology Vol. 4 No. 3 (2026): Juli - Oktober
Publisher : PT Ilmu Data Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijmst.v4i3.13677

Abstract

Kualitas layanan merupakan salah satu faktor penting yang menentukan keberhasilan perusahaan penyedia jasa dalam membangun kepuasan pelanggan, termasuk pada perusahaan penyedia energi listrik. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan terhadap kepuasan pelanggan pada PT PLN (Persero) UP3 Makassar Selatan. Pendekatan yang digunakan adalah kuantitatif dengan metode survei. Populasi penelitian adalah seluruh pelanggan PT PLN (Persero) UP3 Makassar Selatan yang berdomisili di Kelurahan Antang, Kecamatan Manggala, Kota Makassar, dengan jumlah sampel sebanyak 100 responden yang ditentukan menggunakan rumus Slovin dan teknik purposive sampling. Data dikumpulkan melalui kuesioner berskala Likert yang disebarkan secara daring, kemudian dianalisis menggunakan regresi linear sederhana dengan bantuan program SPSS serta didukung oleh uji instrumen dan uji asumsi klasik. Hasil uji validitas dan reliabilitas menunjukkan bahwa seluruh item kuesioner dinyatakan valid dan reliabel. Hasil analisis menunjukkan bahwa kualitas layanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, dengan nilai signifikansi 0,000 (kurang dari 0,05), koefisien regresi sebesar 0,753, dan koefisien determinasi (R²) sebesar 92,4 persen. Hubungan antara kedua variabel tergolong sangat kuat dengan koefisien korelasi sebesar 0,961 pada taraf kepercayaan 95 persen. Temuan ini mengindikasikan bahwa peningkatan kualitas layanan, khususnya pada dimensi keandalan, daya tanggap, jaminan, empati, dan bukti fisik, secara langsung berkontribusi terhadap peningkatan kepuasan pelanggan. Meskipun demikian, sebesar 7,6 persen kepuasan pelanggan masih dipengaruhi oleh faktor lain di luar kualitas layanan, seperti tarif listrik, kebijakan perusahaan, dan kondisi infrastruktur, yang perlu dikaji pada penelitian selanjutnya.
The Influence of Human Resource Development, Employee Transfer, and Work Environment on Employee Performance at the Makassar District Court Uswatun Khasanah; Akhmad; M. Yusuf Alfian Rendra Anggoro KR; Muhammad Ikram Idrus
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 3 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i3.12434

Abstract

This study aims to analyze the influence of human resource development, employee transfer, and work environment on employee performance at the Makassar District Court. This study employed a quantitative approach using a survey method involving 60 respondents who were employees of the Makassar District Court. The data were analyzed using multiple linear regression with the assistance of the Statistical Package for the Social Sciences (SPSS). The results showed that human resource development had a positive and significant effect on employee performance, with a regression coefficient of 0.334 and a significance level of 0.010 < 0.05. Meanwhile, employee transfer had a positive but insignificant effect on employee performance, with a regression coefficient of 0.209 and a significance level of 0.123 > 0.05. The work environment also had a positive but insignificant effect on employee performance, with a regression coefficient of 0.147 and a significance level of 0.087 > 0.05. Simultaneously, human resource development, employee transfer, and work environment had a significant effect on employee performance, as indicated by an F-value of 34.789 with a significance level of < 0.001. The R Square value of 0.651 indicates that human resource development, employee transfer, and work environment explain 65.1% of the variation in employee performance, while the remaining 34.9% is explained by other factors outside the research model. These findings indicate that human resource development is the factor that has been proven to have a significant partial effect on improving employee performance, whereas employee transfer and work environment, despite having positive effects, have not demonstrated statistically significant effects.
Co-Authors Afivah Citra Oliviyah Akhmad, Akhmad Anur achsanuddin UA Bidasari Bidasari Dg Makkalassa Dg. Maklassa Iftitah Resky Az-zahra J Jihan Zahiroh Kahar Kahar M. Yusuf Alfian Rendra Anggoro KR Muh. Nur R Muhammad Ihsan Said Ahmad Muhammad Ishlah Idrus Muhammad Islah Idrus Muhammad Muhammad Ismail Sitti Marhumi Syamsul Bakhtiar Ass. Uswatun Khasanah Wulandari Wulandari