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The Effect of Transaction Experience Using Digital Wallets on User Satisfaction in Millennial Generation Purnama, Suryari; Bangun, Cicilia Sriliasta; A. Faaroek, Safiani
APTISI Transactions on Management (ATM) Vol 5 No 2 (2021): ATM (APTISI Transactions on Management: July)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v5i2.1593

Abstract

The purpose of this study to determine the effect after transaction failure and after failure recovery on the transaction experience, the effect after transaction failure and recovery from transaction failure using digital wallets on user satisfaction, especially in the millennial generation. The population of this study is all digital wallet users in the DKI Jakarta province with a total sample of 94 digital wallet users. The sampling method uses purposive sampling with the criteria of digital wallet users who have made transactions for at least 1 year, this is intended so that these respondents already have transaction experience and are at least 17 years old. Meanwhile, the data processing used Structural Equation Modeling analysis software Lisrel. The results showed: (1) Transaction failure affects the transaction experience of digital wallet users; (2) Transaction failure recovery will affect the transaction experience of digital wallet users; (3) Transaction experience affects the satisfaction of digital wallet users; (4) Transaction failure has no effect on digital wallet user satisfaction; (5) Transaction failure recovery affects the satisfaction of digital wallet users. The novelty of this research is transaction failure has no effect on digital wallet user satisfaction. In addition, the benefits that are felt are far greater than the failures that are experienced, especially when recovery from failure is carried out quickly and precisely.
Design and Build Academic Website with Digital Certificate Storage Using Blockchain Technology A. Faaroek, Safiani; Saulina Panjaitan, Aropria; Fauziah, Zaleha; Septiani, Nanda
IAIC Transactions on Sustainable Digital Innovation (ITSDI) Vol 3 No 2 (2022): April
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/itsdi.v3i2.562

Abstract

A certificate is a form of award that is obtained by someone after completing a competency test or certain learning. Certificates must be generated and stored in a safe and secure manner to prevent alteration of content or even falsification. Blockchain technology is a technology that allows secure storage processes at low costs. Security is guaranteed because everyone can take part in storing data with a distributed ledger. Based on the results of research and system design, it can be concluded that the process of making blockchain technology as a medium for issuing certificates and their validation can be made using Ethereum's program, namely Geth, and storing data using smart contracts issued on the blockchain network. The results of the reliability testing of the system show that the system has successfully processed 200 transactions in approximately 8 seconds. For scalability testing, it is estimated that 10 million blocks require a storage capacity of 22.6 GB to become a node or miner on this blockchain network.