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All Journal Profit: Jurnal Manajemen, Bisnis dan Akuntansi Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Jurnal Manajemen dan Ekonomi Kreatif Jurnal bintang manajemen Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Journal of Management and Social Sciences Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Riset Ilmu Manajemen Bisnis dan Akuntansi Pusat Publikasi Ilmu Manajemen Maslahah: Jurnal Manajemen dan Ekonomi Syariah Ebisnis Manajemen Journal Economic Excellence Ibnu Sina Jurnal Manajemen Kewirausahaan dan Teknologi Pajak dan Manajemen Keuangan Jurnal Manajemen Bisnis Digital Terkini
Ferey Herman
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Religion Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Kualitas Pelayanan Perawat Dan Fasilitas Paramedis Terhadap Kepuasan Pasien : (Studi pada Ruang Rawat Inap Badan Layanan Umum Daerah Rumah Sakit Umum Kota Banjar) Wadi Wadi; Ading Rahman Sukmara; Ferey Herman
Pajak dan Manajemen Keuangan Vol. 1 No. 2 (2024): April: Pajak dan Manajemen Keuangan
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/pajamkeu.v1i2.787

Abstract

The problems faced in this study include (1) How does the quality of nurse services affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital? (2) How do paramedic facilities affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital? (3) How does the quality of nurse services and paramedic facilities affect patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital? This study aims to study, know, and analyze (1) The effect of nurse service quality on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. (2) The effect of paramedic facilities on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. (3) The effect of the quality of nurse services and paramedic facilities on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital.The method used in this study is an explanatory survey, while the data analysis techniques, namely validity tests, reliability tests, descriptive statistics, Inferential Statistical Analysis with Multiple Regression. The results of the study inform that (1) The quality of nurse services has a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital. This means that if the quality of service is improved, then patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase. (2) Paramedic facilities have a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital. This means that if paramedic facilities are improved, patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase. (3) The quality of nurse services and paramedic facilities has a positive effect on patient satisfaction in the Inpatient Room of the Regional Public Service Agency of Banjar City General Hospital. This means that if the quality of nurse services and paramedic facilities is improved, patient satisfaction in the Inpatient Room of the Regional Public Service Agency of the Banjar City General Hospital will also increase.
Pengaruh Kompetensi Pegawai, Disiplin Kerja dan Lingkungan Kerja Terhadap Kinerja Pegawai : Studi pada Cabang Pelayanan Dinas Pendapatan Provinsi Wilayah Kabupaten Tasikmalaya Ading Rahman Sukmara; Fajar Firmansyah; Ferey Herman
Wawasan : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 2 No. 4 (2024): Oktober : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Fakultas Teknik Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/wawasan.v2i4.3081

Abstract

This research was motivated by the performance of employees in the Provincial Revenue Service Office of the Tasikmalaya District who were less likely to experience good improvement. Therefore research is needed in order to find the factors that influence employee performance. Variables that are thought to influence employee performance are employee competence, employee work discipline and work environment. The purpose of this study is to analyze the influence of employee competencies partially on employee performance, work discipline partially on employee performance, work environment partially on employee performance and employee competencies, work discipline and work environment simultaneously on employee performance. The subject of this study was the Provincial Revenue Service of the Tasikmalaya Regency Region with a population of all employees in the scope of the Provincial Revenue Office of the Tasikmalaya Regency. sampling from the population using a random sampling system or random sample with 35 respondents. Analysis of the data used is multiple regression analysis with the help of the SPSS program ver. 20. The results of this study indicate that employee competence partially has a significant effect on employee performance, work discipline partially has no significant effect on employee performance, the work environment partially has a significant effect on employee performance, and employee competence, work discipline and work environment simultaneously have a significant effect on performance of Tasikmalaya Regency Provincial Revenue Service staff employees.
Pengaruh Budaya Organisasi dan Motivasi Kerja terhadap Kinerja Pegawai Dinas Kependudukan dan Pencatatan Sipil Kabupaten Ciamis Ading Rahman Sukmara; Ima Rahmawati; Ferey Herman
PPIMAN Pusat Publikasi Ilmu Manajemen Vol. 3 No. 2 (2025): April : Pusat Publikasi Ilmu Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v3i2.777

Abstract

The Population and Civil Registration Office of Ciamis Regency is located in the administrative area of the Ciamis regency government. The Ciamis Regency Population and Civil Registration Office was formed through Ciamis Regency Regional Regulation No. 8 of 2016 concerning the Establishment and Structuring of Regional Apparatus and Ciamis Regent Regulation No. 48 of 2016 concerning Duties, Functions, and Work Procedures of Organizational Elements of the Population and Civil Registration Office. The object of this study is the employees of the Ciamis Regency Population and Civil Registration Office, which is 57 employees. The problems faced in this study include (1) How Organizational Culture Affects Employee Performance; (2) How does work motivation affect employee performance; (3) How the Influence of Organizational Culture and Work Motivation on Employee Performance. The research method used is a descriptive method of analysis with a quantitative approach and a correlational research design. Primary and secondary data sources with questionnaire data collection tools. Correlation data analysis technique with multiple regression. Based on the results of statistical testing, it was concluded that the variables of organizational culture and work motivation had a joint or simultaneous effect on employee performance. In this study, the employee performance variable can be explained by the variables of organizational culture and work motivation by 76%, while the rest is explained by other variables outside the model, this shows that the relationship is included in a very strong category.
Pengaruh Pelayanan ATM BNI Terhadap Tingkat Kepuasan Nasabah : Studi Kasus di BNI Cabang Tasikmalaya Ading Rahman Sukmara; Aga Yogasara; Ferey Herman
Profit: Jurnal Manajemen, Bisnis dan Akuntansi Vol. 3 No. 2 (2024): Mei : Profit: Jurnal Manajemen, Bisnis dan Akuntansi
Publisher : UNIVERSITAS MARITIM AMNI SEMARANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/profit.v3i2.3080

Abstract

The problems faced in this study include (1) How does BNI ATM service influence in terms of direct evidence (tangibles) on the level of customer satisfaction at BNI Tasikmalaya Branch? (2) How does BNI ATM service influence in terms of reliability on the level of customer satisfaction at BNI Tasikmalaya Branch? (3) How does BNI ATM service influence in terms of responsiveness on the level of customer satisfaction at BNI Tasikmalaya Branch? (4) How does BNI ATM service influence in terms of assurance on the level of customer satisfaction at BNI Tasikmalaya Branch? (5) How does BNI ATM service influence in terms of empathy on the level of customer satisfaction at BNI Tasikmalaya Branch? (6) How does BNI ATM service influence which consists of direct evidence (tangibles), reliability, responsiveness, assurance, and empathy on the level of customer satisfaction at BNI Tasikmalaya Branch? The purpose of this study was to study, determine, and analyze the influence of ATM services (tangibles, reliability, responsiveness, assurance, and empathy) on the level of customer satisfaction at BNI Tasikmalaya Branch. The method used in this study was an explanatory survey, while the technical data analysis was validity testing, reliability testing, descriptive statistics, Inductive Statistical Analysis with Multiple Regression. The results of the study inform that (1) Tangibles have a positive effect on the level of customer satisfaction at BNI Tasikmalaya Branch. This means that if tangibles are increased, the level of customer satisfaction will also increase. (2) Reliability has a positive effect on the level of customer satisfaction at BNI Tasikmalaya Branch. This means that if reliability is increased, the level of customer satisfaction will also increase. (3) Responsiveness has a positive effect on the level of customer satisfaction at BNI Tasikmalaya Branch. This means that if responsiveness is increased, the level of customer satisfaction will also increase. (4) Assurance has a positive effect on the level of customer satisfaction at BNI Tasikmalaya Branch. This means that if direct evidence (tangibles), reliability, responsiveness, assurance and empathy are increased, then the level of customer satisfaction will also increase. (5) Empathy has a positive effect on the level of customer satisfaction at BNI Tasikmalaya Branch. This means that if empathy is increased, then the level of customer satisfaction will also increase. (6) Direct evidence (tangibles), reliability, responsiveness, assurance and empathy have a positive effect on the level of customer satisfaction at BNI Tasikmalaya Branch. This means that if direct evidence (tangibles), reliability, responsiveness, assurance and empathy are increased, then the level of customer satisfaction will also increase.
Pengaruh Komponen Kualitas Pelayanan Terhadap Kepuasan Debitur Produk Kur : Studi Kasus pada PT Bank BNI (TBK) KC Bandung Ading Rahman Sukmara; Dian Nugraha; Ferey Herman
Jurnal Manajemen dan Ekonomi Kreatif Vol. 2 No. 4 (2024): Oktober : Jurnal Manajemen dan Ekonomi Kreatif
Publisher : Universitas Kristen Indonesia Toraja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/jumek.v2i4.574

Abstract

The problems faced in this study include (1) How does the service quality component influence in terms of direct evidence (tangibles) on the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung? (2) How does the service quality component influence in terms of reliability on the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung? (3) How does the service quality component influence in terms of responsiveness on the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung? (4) How does the service quality component influence in terms of assurance on the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung? (5) How does the service quality component influence in terms of empathy on the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung? (6) How do the service quality components consisting of direct evidence (tangibles), reliability, responsiveness, assurance, and empathy influence the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung? The purpose of this study is to study, find out, and analyze the influence of service quality components consisting of direct evidence (tangibles), reliability, responsiveness, assurance, and empathy on the satisfaction of KUR product debtors at PT Bank BNI (TBK) KC Bandung. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis with Multiple Regression. The results of the study inform that (1) Direct evidence (tangibles) has a positive effect on debtor satisfaction. This means that if direct evidence (tangibles) is increased, then debtor satisfaction will also increase. (2) Reliability has a positive effect on debtor satisfaction. This means that if reliability is increased, then debtor satisfaction will also increase. (3) Responsiveness has a positive effect on debtor satisfaction. This means that if responsiveness is increased, then debtor satisfaction will also increase. (4) Assurance has a positive effect on debtor satisfaction. This means that if direct evidence (tangibles), reliability, responsiveness, assurance and empathy are increased, then debtor satisfaction will also increase. (5) Empathy has a positive effect on the level of debtor satisfaction. This means that if empathy is increased, then debtor satisfaction will also increase. (6) Direct evidence (tangibles), reliability, responsiveness, assurance and empathy have a positive effect on debtor satisfaction. This means that if direct evidence (tangibles), reliability, responsiveness, assurance and empathy are increased, then debtor satisfaction will also increase.
Pengaruh Kompetensi Dan Knowledge Management Terhadap Kinerja Pegawai (Studi Kasus di Universitas Pendidikan Indonesia Kampus Tasikmalaya) Peri Herdiyana; Apri Budianto; Ferey Herman; S. Nailul Muna Aljamaliah
Jurnal Bintang Manajemen Vol. 1 No. 3 (2023): September : Jurnal Bintang Manajemen
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jubima.v1i3.1846

Abstract

The research was conducted with the aim of knowing the effect of Competence and Knowledge Management on Employee Performance at the Indonesian University of Education, Tasikmalaya Campus. The method used is a quantitative descriptive method. The results of the study show that competence has a positive and significant effect on the performance of Administrative Section Employees of the UPI Tasikmalaya Campus. This means that if the competence of employees increases, the performance of the Administrative Section Employees will also increase. Knowledge management has a positive and significant effect on the performance of Administrative Section Employees of the UPI Tasikmalaya Campus. This means that if knowledge management increases, the performance of Administrative Officers will also increase. Competence and knowledge management have a positive and significant effect on the performance of Administrative Section Employees of the UPI Tasikmalaya Campus. This means that if competence and knowledge management increases, the performance of the Administrative Section Employees also increases.
Pengaruh Rotasi dan Promosi Jabatan Terhadap Kinerja Pegawai Serta Implikasinya Terhadap Kinerja Pegawai : Studi pada Dinas Pendidikan Kabupaten Ciamis Ading Rahman Sukmara; Fanny Fauziyanti; Ferey Herman
Ebisnis Manajemen Vol. 3 No. 2 (2025): June : Ebisnis Manajemen
Publisher : Fakultas Ekonomi & Bisnis, Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ebisman.v3i2.778

Abstract

This study is motivated by several problems that: Employee performance is still low, this is due to several factors, namely the quality of work produced is still not good, lack of leadership direction to subordinates, high employee attendance rate and declining work performance. Low employee work motivation, as evidenced by the amount of time spent during working hours that are not used optimally, still low motivation to increase understanding of work duties and responsibilities, as well as motivation to improve skills in terms of work mastery which can help make it easier to carry out work. The promotion of positions at the Ciamis Regency Education Office is considered to have not fulfilled the predetermined procedures. There are still structural positions that are filled by people who do not have a formal education background or are not in accordance with their competence, this is due to the lack of competent human resources in their fields because people with appropriate formal education, ranks and classes have not been able to occupy structural positions so that they are filled by officials with a formal education background that is not their competence. The implementation of rotation is still optimally organized, it can be seen in the reality that the implementation of rotation often occurs in a spoil system. The spoiler system is a rotation program based on family or based on acquaintances or connections. The results of the study inform that: (1) there is a positive influence of rotation on work motivation. This means that if there is an increase in rotation, it will be followed by an increase in work motivation. (2) there is a positive influence of position promotion on work motivation. This means that if there is an increase, it will be followed by an increase in work motivation. (3) there is a positive influence of rotation and promotion of positions on work motivation. This means that rotation and promotion of positions is one part of formal employee development which aims to provide motivation to employees of the Ciamis Regency Education Office. (4) There is a positive influence of work motivation on employee performance. This means that Motivation is closely related to performance or performance. Employees who have high work motivation can improve performance, on the other hand, employees who do not have motivation to work will reduce performance so that the goals of an agency will not be achieved. The method used in this study is a quantitative descriptive method, including data analysis techniques, namely validity test, reliability test of descriptive analysis, verifiable analysis, multiple linear analysis, f test, t test and path analysis.
Analisis Kualitas Custumer Relationship Management dan Kepuasan Konsumen Sebagai Intervening Terhadap Loyalitas Keanggotaan Kopontren Fat-Hiyyah Ading Rahman Sukmara; Aka Bonanza; Ferey Herman
Journal Economic Excellence Ibnu Sina Vol. 2 No. 3 (2024): Journal Economic Excellence Ibnu Sina
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/excellence.v2i3.2369

Abstract

The problems faced in this study include (1) How does the quality of customer relationship management affect the loyalty of Kopontren Fat-Hiyyah members? (2) How does consumer satisfaction affect the loyalty of Kopontren Fat-Hiyyah members? (3) How do the quality of customer relationship management and consumer satisfaction affect the loyalty of Kopontren Fat-Hiyyah members? This study aims to study, find out, and analyze (1) The effect of the quality of customer relationship management on the loyalty of Kopontren Fat-Hiyyah members. (2) The effect of consumer satisfaction on the loyalty of Kopontren Fat-Hiyyah members. (3) The effect of the quality of customer relationship management and consumer satisfaction on the loyalty of Kopontren Fat-Hiyyah members. The method used in this study is an explanatory survey, while the technical data analysis, namely validity test, reliability test, descriptive statistics, Inductive Statistical Analysis (Inferential) with Multiple Regression. The results of the study inform that (1) Customer relationship management has a positive and significant effect on membership loyalty. This means that if customer relationship management is improved, membership loyalty will also increase. (2) Member satisfaction has a positive and significant effect on membership loyalty. This means that if member satisfaction is increased, membership loyalty will also increase. (3) Customer relationship management and member satisfaction have a positive and significant effect on membership loyalty. This means that if customer relationship management and member satisfaction are increased, membership loyalty will also increase.
Pengaruh Penempatan Kerja, Kompensasi dan Lingkungan Kerja Terhadap Kinerja Pegawai Koordinator Statistik Kecamatan Badan Pusat Statistik Kabupaten Ciamis Joni Kurniawan; Aini Kusniawati; Ferey Herman
Maeswara : Jurnal Riset Ilmu Manajemen dan Kewirausahaan Vol. 1 No. 1 (2023): FEBRUARI : Jurnal Riset Ilmu Manajemen dan Kewirausahaan
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/maeswara.v1i1.1533

Abstract

An organization is established because it has a goal that it wants and must achieve. A government organization is established with the aim of providing civil and economic rights services to every citizen optimally. A company organization is established by a group of people because they want to gain business profits, while a non-profit organization is established with the aim of community service. The purpose of this study is to determine and describe the influence of job placement on the performance of employees of the Sub-district Statistics Coordinator of the Central Statistics Agency of Ciamis Regency. The influence of compensation on the performance of employees of the Sub-district Statistics Coordinator of the Central Statistics Agency of Ciamis Regency. The influence of the work environment on the performance of employees of the Sub-district Statistics Coordinator of the Central Statistics Agency of Ciamis Regency. The influence of job placement, compensation, and work environment on the performance of employees of the Sub-district Statistics Coordinator of the Central Statistics Agency of Ciamis Regency. The method used in this study is descriptive and verification research. Based on the results of the research and discussion, the following conclusions are obtained. Job placement tends to increase and employee performance tends to increase. Thus, job placement affects employee performance at the Central Statistics Agency of Ciamis Regency. Compensation tends to increase and employee performance tends to increase. Thus, compensation affects employee performance at the Central Statistics Agency of Ciamis Regency. The work environment tends to increase and employee performance tends to increase. Thus, the work environment affects employee performance at the Central Statistics Agency of Ciamis Regency. Job placement tends to increase, compensation tends to increase and the work environment tends to increase and employee performance tends to increase. Thus, job placement, compensation and work environment affect employee performance at the Central Statistics Agency of Ciamis Regency
Pengaruh Komitmen Kerja Dan Pemberdayaan Pegawai Terhadap Pelayanan SP2HP Dan Sidik Jari Pada Sat. Reskrim Banjar Aef Kusyanto; Apri Budianto; Ferey Herman
Jurnal of Management and Social Sciences Vol. 1 No. 2 (2023): April : Journal of Management and Social Sciences
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jmsc.v1i2.142

Abstract

The background of this research was to determine work commitment and employee empowerment towards SP2HP and Fingerprint services on Sat. Banjar Criminal. This study uses a quantitative descriptive method, with the result that work commitment has a significant effect on SP2HP services and fingerprints. This means that if work commitment is increased, SP2HP and fingerprint services will also increase. Employee empowerment has a significant effect on SP2HP and fingerprint services. This means that if employee empowerment is increased, SP2HP and fingerprint services will also increase. Work commitment and employee empowerment have a significant effect on SP2HP and fingerprint services. This means that if work commitment and employee empowerment are increased, SP2HP and fingerprint services will also increase
Co-Authors Ading Rahman Sukmara Aef Kusyanto Aga Yogasara Agus Riyadi Aini Kusniawati Aka Bonanza Apri Budianto Dian Nugraha Enas Enas Fajar Firmansyah Fanny Fauziyanti Faridah Siti Luthfiana Firman Sunarya Heni Ajeng Wijayanti Hery Widijanto Ima Rahmawati Intan Gatty Nugraha Irma Bastaman Iwan Hermawan Joni Kurniawan Nana Darna Nanda Nurpriyana Peri Herdiyana S. Nailul Muna Aljamaliah Sri Hamidahningrum Wadi Wadi Yulian Nisa