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All Journal Journal of Management - Small and Medium Enterprises (SME's) Arus Jurnal Sosial dan Humaniora ProBisnis : Jurnal Manajemen Jurnal Masyarakat Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia International Journal of Economics and Management Journal of Business Integration Competitive
Mega Hernawati Harefa
Institut Bisnis IT&B, Medan
Religion Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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The Influence of Personalized Service Towards Guest Satisfaction in Front Office Department at Montigo Resorts Nongsa, Batam Lidia Berliana Siboro; Mega Hernawati Harefa
ProBisnis : Jurnal Manajemen Vol. 14 No. 5 (2023): October: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62398/probis.v14i5.324

Abstract

The Montigo Resorts Nongsa, Batam is the only five star resorts in Batam, Riau Archipelago. As one of the hotel that operate under the management of KOP Group, this hotel has attract many attention and start from the opening day the hotel has already serve many guests, not only local but also international guests. As a five star hotel, undoubtedly guests that come to the hotel have high expectation of what they would experience in here. To make sure that guests’ satisfactions are fulfilled, having a staff who can give a good personalized service is one of the important aspect. The purpose of this research is to know the influence of personalized service towards guest satisfaction in front office department. This research is conducted by using descriptive and causal research method the data analysis method in this research are descriptive analysis method, validity test, reliability test, normality test, descriptive statistics, coefficient of correlation test, coefficient of determination test, linear regression analysis and Z-test. After doing research and data analysis, the writer summarized the questionary result into a conclusion. The writer found out that Personalized Service has an influence towards Guest Satisfaction at The Montigo Resorts Nongsa, Batam, but some problems often arise as the result of staffs being less vigilant on several aspects of implementing the personalized service. Based on the existing theories, the writer stated some recommendation to the hotel about what they could do to get the maximum result for the guest satisfaction that is influenced by personalized service, for the guest and the hotel itself.
Dampak Pelatihan terhadap Kinerja Karyawan pada Departeman Dapur Four Season Bali Mega Harefa
Arus Jurnal Sosial dan Humaniora Vol 4 No 2: Agustus (2024)
Publisher : Arden Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57250/ajsh.v4i2.549

Abstract

Penelitian ini bertujuan untuk mengkaji dampak pelatihan terhadap kinerja karyawan di departemen dapur pada restoran empat musim, Bali. Dengan adanya pelatihan yang sistematis dan terstruktur, diharapkan kinerja karyawan dapat meningkat, baik dari segi keterampilan teknis maupun efisiensi kerja. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei untuk mengumpulkan data dari karyawan sebelum dan sesudah pelatihan, 35 karyawan sebagai sampel penelitian ini Analisis data dilakukan menggunakan teknik statistik deskriptif dan inferensial untuk menilai perbedaan dalam kinerja karyawan pasca-pelatihan. Hasil penelitian menunjukkan bahwa pelatihan yang diberikan memiliki dampak positif yang signifikan terhadap peningkatan kinerja karyawan di Departemen Dapur, dengan adanya peningkatan dalam produktivitas, kualitas kerja, dan kepuasan kerja. Penelitian ini memberikan wawasan berharga bagi manajemen dalam merancang program pelatihan yang efektif dan relevan untuk meningkatkan kinerja karyawan dalam industri restoran. Untuk lebih meningkatkan kinerja karyawan di Four Seasons Bali, pihak dapur lebih meningkatkan pelatihan kerja yang diterapkan kepada karyawan yaitu pelatihan keterampilan seperti menambah waktu pelatihan dan menambah materi pelatihan dengan penyampaian yang lebih mudah dipahami karyawan.
THE IMPACT OF THE WORK ENVIRONMENT ON THE PRODUCTIVITY OF THE PASTRY DEPARTMENT EMPLOYEES AT THE APURVA KEMPINSKI BALI Harefa, Mega Hernawati; Siboro, Lidia Berliana
Journal of Management Small and Medium Enterprises (SMEs) Vol 17 No 1 (2024): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v17i1.12681

Abstract

This research aims to analyze the impact of the work environment on employees in the Pastry Department of The Apurva Kempinski, Bali. A good work environment has been recognized as essential in increasing employee productivity. Employee productivity is a critical element in achieving organizational success. Therefore, companies often strive to create a conducive work environment to improve the quality of employee work. The research method used is descriptive and causal, with various data analysis techniques, including correlation tests, determination tests, and linear regression analysis. The analysis results show a robust positive relationship between the work environment and employee productivity, with a correlation coefficient of 0.732. These findings indicate that improving the work environment can positively impact employee productivity. This study provides an essential contribution to understanding the importance of a conducive work environment in increasing employee productivity in the hotel industry. Recommendations are recommended for similar companies to pay attention to and improve the work environment to increase employee productivity. Keywords: Work Environment; Employee Productivity; Hospitality
The Influence of Work Stress on Employee Performance at Hotel Aloft Bali Seminyak Linda, Tina; Harefa, Mega Hernawaati; Febria, Devia; Kelana, Jimmi; Siboro, Lidya Berliana
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 4, No 1 (2025): January 2025
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v4i1.3862

Abstract

This study aims to assess the influence of work-related stress on staff performance at the Aloft Bali Seminyak Hotel. The research employs a quantitative methodology, especially utilizing a survey approach. The study population comprised randomly selected workers from the Aloft Bali Seminyak Hotel. We collected data using a questionnaire that included questions on work-related stress levels and employee performance evaluations. Regression techniques were utilized to evaluate the data and determine the link between job stress characteristics (independent factors) and employee performance (dependent variables). The study's results indicated a significant relationship between occupational stress levels and employee performance. The findings indicate that increased work-related stress adversely impacts staff performance at the Aloft Bali Seminyak Hotel. This study significantly enhances our comprehension of the factors influencing employee performance in the hospitality industry, specifically inside luxury hotels such as the Aloft Bali Seminyak Hotel. This study's practical implications necessitate that hotel management focus work stress management to improve employee performance and create a robust, efficient work environment. This might substantially improve institutional performance.
Impact Of Destination Management Organization On The Development Of Sugihen Tourism Village Harefa, Mega Hernawati; Yogi Putra; Beby Asdilvira; Furqan
International Journal of Economics and Management Vol. 3 No. 01 (2025): International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v3i01.63

Abstract

This study aims to examine the impact of Destination Management Organization (DMO) on the development of Sugihen Tourism Village, by examining how coordination and strategies implemented by DMO can improve economic growth, cultural preservation, and environmental sustainability in the tourism village. The study used a mixed methods approach, which integrates quantitative and qualitative methods. Quantitative data were obtained through a survey of 120 respondents, which were analyzed using multiple linear regression tests and descriptive analysis to measure the relationship between the perception of the role of DMO (independent variable) and the level of tourism village development (dependent variable). The results showed that an effective DMO role is key to optimizing tourism village development. Solid coordination, integrated marketing strategies, and active community participation are important elements that support improving the quality and competitiveness of tourism villages, while maintaining cultural and environmental sustainability. These findings are also supported by qualitative data that reveal the role of DMO in strengthening coordination between stakeholders and increasing active community participation in strategic decision making. Thus, this study confirms that the implementation of an effective, participatory, and integrated destination management model is the main key to achieving sustainable tourism village development and improving the welfare of local communities.
The Concept Of Tourism Destination Development In Indonesia Based On Socio-Economic In GSTC Criteria Using Bibliometric Approach furqan, Furqan; Yogi Putra; Mega Hernawati Harefa; Tina Linda
International Journal of Economics and Management Vol. 3 No. 02 (2025): IEM : International Journal of Economics and Management
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/iem.v3i02.62

Abstract

This study aims to answer the question of how much tourism destination managers in Indonesia have implemented a sustainability context by adopting the criteria that have been standardized in the global sustainable tourism council destination (GSTC-D) policy. This study uses a bibliometric method approach. The findings of the study are that out of 21 international studies indexed by Scopus, only 6 (six) studies focus on the development and management of sustainable tourism destinations in Indonesia using the GSTC-D approach. So this is a big challenge that needs to be faced together by both tourism destination managers and the Government and communities around tourist destinations to support each other in realizing sustainable tourism destinations throughout Indonesia. The conclusion is that subsequent research can study the management of sustainable tourism destinations in the cultural sector such as protection of cultural heritage, visiting cultural sites because Indonesia is rich in local wisdom, as well as studies on environmental impacts such as nature tourism conservation, resource management, and waste and emission management
Edukasi Peranan Sertifikasi Halal Bagi Pelaku Usaha Kuliner Makanan Pada Sektor Pariwisata Di SMP Negeri 3 Medan Furqan; Mega Hernawati Harefa; Rijal Allamah Harahap
Jurnal Masyarakat Indonesia (Jumas) Vol. 4 No. 02 (2025): Jurnal Masyarakat Indonesia (Jumas)
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/jumas.v4i02.229

Abstract

Education on the role of halal certification of products is very important in order to open horizons for food culinary businesses and the tourism sector so that with halal certification they are ready to compete and gain a larger market share. The implementation of this community service activity was carried out on food culinary business actors assisted by the Persati Beken Community at SMP Negeri 3 Medan. The method used by the service team is the method of education and socialization of the halal product assurance system. The results of this community service are that all participants / food culinary business actors respond positively to halal certification education activities and participants want this activity to be carried out in continuity so that they are assisted in obtaining halal certification for the products of food culinary business actors assisted by the Persati Beken Medan Community
Unlocking Buyer Intent: How the Marketing Mix Shapes Purchasing Decisions at Ummah Cahaya Restaurant Khairani Nurbayan; Ratih Amelia; Khairatun Nazah; Muhammad Fathoni; Mega Hernawati Harefa
Journal of Business Integration Competitive Vol. 1 No. 2 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v1i2.14

Abstract

This study aims to examine the influence of product, price, location, and promotion on consumer purchasing decisions at RM Ummi Cahaya. Employing an associative and quantitative research design, the study involved a sample of 95 respondents selected from a population of 1,800 customers who made purchases in 2023. Data were collected through structured questionnaires and analyzed using SPSS Version 25, incorporating validity and reliability tests, multiple linear regression analysis, and hypothesis testing. The findings reveal that product, price, and location each have a positive and significant impact on purchasing decisions. However, promotion does not exhibit a significant influence. Collectively, the variables of product, price, location, and promotion demonstrate a simultaneous positive and significant effect on consumer purchasing decisions at RM Ummi Cahaya. These results suggest that enhancing product quality, competitive pricing, and strategic location may effectively increase customer purchase intentions, while promotional strategies may require further optimization to yield meaningful impact
Co-Authors Beby Asdilvira Febria, Devia Furqan Furqan Furqan, Furqan Kelana, Jimmi Khairani Nurbayan Khairatun Nazah Lidia Berliana Siboro Linda, Tina Muhammad Fathoni Ratih Amelia Rijal Allamah Harahap Siboro, Lidya Berliana Tina Linda Yogi Putra