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All Journal Elsya : Journal of English Language Studies BULLET : Jurnal Multidisiplin Ilmu HENGKARA MAJAYA EDUCATIONAL: Jurnal Inovasi Pendidikan dan Pengajaran
Albertha Lolo Tandung
Politeknik Pelayaran Barombong
Humanities Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Other

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Journal : HENGKARA MAJAYA

 1 
ANALISIS TINGKAT KEPUASAN DOSEN TERHADAP LAYANAN PELATIHAN DIPLOMA III POLITEKNIK PELAYARAN BAROMBONG Albertha Lolo Tandung; Obet LB; Paulus Banto
Hengkara Majaya Vol. 1 No. 1 (2020): Maret
Publisher : Politeknik Pelayaran Barombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61759/hmj.v1i1.1

Abstract

This study aims to determine the level of lecturer satisfaction obtained during the training. Training participants' satisfaction in the learning process is highly dependent on this research. Training participants' satisfaction in the learning process is very dependent on the resource person, the learning process in accordance with the expectations of the training participants is a reflection of the competence level of the resource person. The research approach is descriptive quantitative, the population in this study were training participants who attended the training and the sampling technique used in this study was purposive sampling. The data collection method used was a questionnaire method using a Likert scale, statistical analysis using Microsoft Excel. The results of the analysis of the level of satisfaction of lecturers with training services are measured based on the dimensions of physical form (tangible), reliability (realibility), responsiveness (responsiveness), assurance (assurance) and empathy (empathy) Based on the percentage and score scores have been obtained satisfaction with training services in providing training . The lecturers' assessment of the training service falls into the satisfactory category so that the tangibles and reliability aspects meet the expectations of the lecturers.
Tingkat Kepuasan Dosen Terhadap Layanan Pelatihan Albertha Lolo Tandung; Obet Lumajang Bijang; Paulus Banto
Hengkara Majaya Vol. 2 No. 1 (2021): Maret
Publisher : Politeknik Pelayaran Barombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61759/hmj.v2i1.8

Abstract

This study aims to determine the level of lecturer satisfaction obtained during the training. Training participants' satisfaction in the learning process is highly dependent on this research. Training participants' satisfaction in the learning process is very dependent on the resource person, the learning process in accordance with the expectations of the training participants is a reflection of the competence level of the resource person. The research approach is descriptive quantitative, the population in this study were training participants who attended the training and the sampling technique used in this study was purposive sampling. The data collection method used was a questionnaire method using a Likert scale, statistical analysis using Microsoft Excel. The results of the analysis of the level of satisfaction of lecturers with training services are measured based on the dimensions of physical form (tangible), reliability (realibility), responsiveness (responsiveness), assurance (assurance) and empathy (empathy) Based on the percentage and score scores have been obtained satisfaction with training services in providing training . The lecturers' assessment of the training service falls into the satisfactory category so that the tangibles and reliability aspects meet the expectations of the lecturers.
Layanan Pandu Bagi Kelancaran Operasional Kapal Albertha Lolo Tandung; Muhammad Saleh; Obet Lumalan Bijang
Hengkara Majaya Vol. 1 No. 1 (2020): Maret
Publisher : Politeknik Pelayaran Barombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61759/hmj.v1i1.15

Abstract

Kegiatann dipelabuhan meliputi pelayanan terhadap kapal salah satunya yaitu layanan jasa untuk pemanduan kapal. Kondisi ini merupakan jasa pelayanan pemanduan kapal yang menjadi ujung tombak dari PT (Persero) Pelabuhan Indonesia IV makassar yang merupakan kegiatan awal serta akhir dari keseluruhan rangkaian kegiatan pelayanan jasa kepanduan. Penelitian ini ditujukan untuk menguraikan kebutuhan personel pemandu untuk jumlah pergerakan kapal dan menganalisis kedatangan kapal sampai tahun 2025 dalam mendukung kelancaran operasional pelabuhan. Pengumpulan data dilakukan melalui observasi dan wawancara dengan personel pandu. data dianalisis dengan menggunakan model regresi sederhana. hasil penelitian menunjukkan bahwa pengoperasian pandu membutuhkan 8 orang dengan fasilitas yang memadai, prediksi jumlah personel pandu yang dibutuhkan masih mencukupi hingga tahun 2025 dengan asumsi kapal rata-rata 6 (enam) kapal per hari dan 30 menit yang akan digunakan.
Penerapan Sistem Inaportnet dalam Proses Pengurusan Dokumen Kapal Albertha Lolo Tandung; Mochamad Abduh; Rob Danang Priatmaja; Fahri Ihsan
Hengkara Majaya Vol. 3 No. 2 (2022): September
Publisher : Politeknik Pelayaran Barombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61759/hmj.v3i2.49

Abstract

Tujuan dari penelitian adalah untuk mengetahui pelayanan kapal dan dokumen kapal di Pelabuhan. Istilah Indonesia National Single Window (INSW) untuk salah satu aturan kebijakan Pelayanan terpadu Satu Pintu (PTSP). Bagian dari penerapan program INSW adalah sistem inaportnet, yaitu sistem elektronik untuk memproses dokumen pelabuhan dan kapal. Berdasarkan hasil penelitian, diketahui bahwa penyebab terlambatnya proses pengurusan dokumen kapal adalah tersendatnya sistem IT (Information Technology) yang tertanam pada Inaportnet, dan masih ditemukan beberapa dokumen kapal yang belum lengkap.
Analisis Tingkat Kepuasan Konsumen terhadap Pelayanan Jasa Bunker Selama Pandemi Covid-19 di PT. Pelayaran Athalla Putra Albertha Lolo Tandung; Sidrotul Muntaha; Elza Ardhya Narantaka; Theo Johannes Frans Kalangi; Widianti Lestari
Hengkara Majaya Vol. 4 No. 2 (2023): September
Publisher : Politeknik Pelayaran Barombong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61759/hmj.v4i2.75

Abstract

Pelayaran Athalla Putra Cipunagara operates in the field of oil fuel distribution. The presence of numerous similar companies offering bunker services emphasizes the significance of providing excellent customer service as an added value for the company. Maintaining the quality of service is crucial in the competitive bunker service business. Implementing an effective working system is necessary for the company to compete with others and enhance the quality of service provided to consumers. The working system adopted by PT. Pelayaran Athalla Putra Cipunagara includes the implementation of Standard Operating Procedures (SOP). This document outlines systematically ordered procedures to complete tasks. SOPs are incredibly useful for standardizing employee performance and ensuring efficient work outcomes. Throughout the pandemic, various activities involving gatherings have been postponed to prevent the spread of the coronavirus. Additionally, the government has prohibited the public from hosting wedding recePT.ions. These circumstances have inevitably led to a decline in the number of consumers for PT. Pelayaran Athalla Putra Cipunagara. ABSTRAK PT. Pelayaran Athalla Putra Cipunagara sebagai perusahaan yang bergerak di bidang distribusi bahan bakar minyak. Banyaknya perusahaan serupa yang menawarkan jasa pelayanan bunker menjadikan kualitas jasa layanan yang baik kepada pelanggan (customer) sebagai nilai tambah perusahaan. Pentingnya menjaga kualitas jasa pelayanan perlu dilakukan dalam persaingan bisnis pelayanan bunker. Sistem kerja yang baik juga perlu diterapkan oleh perusahaan agar mampu bersaing dengan perusahaan lainnya guna meningkatkan kualitas jasa pelayanan yang diberikan kepada konsumen.Sistem kerja yang diterapkan oleh perusahaan PT. Pelayaran Athalla Putra Cipunagara yang pertama adalah menerapkan Standar Operasional Prosedur, dokumen ini mencantumkan prosedur yang ditata secara urut, untuk menyelesaikan suatu pekerjaan. SOP sangat berguna untuk menyeragamkan kinerja para karyawan, serta memastikan hasil kerja tetap efektif. Selama pandemi, berbagai kegiatan yang melibatkan banyak orang harus ditunda demi mencegah penyebaran virus corona, lalu pemerintah juga melarang masyarakat membuat acara resepsi pernikahan. Kondisi tersebut tentu saja memberikan dampak terhadap menurunnya jumlah konsumen dari PT. Pelayaraan Athalla Putra Cipunagara.
Co-Authors ABDUH, MOCHAMMAD Agus Halid, Agus Elza Ardhya Narantaka Fahri Ihsan Feri Wisudawanto Gassing Inriani Inriani, Inriani Mochamad Abduh Muhammad Arafah Muhammad Saleh Mulyono , Mulyono Nursyam Obet LB Obet Lumalan Bijang Parrung, Paulus Banto Rachmat Tjahjanto Rina Haryani Rob Danang Priatmaja Sarce Sampe Bungin Sidrotul Muntaha Sukur Theo Johannes Frans Kalangi Umar Mukhtar Widianti Lestari