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All Journal JURNAL PENGABDIAN KEPADA MASYARAKAT CAHAYA MANDALIKA (ABDIMANDALIKA) Eastasouth Journal of Effective Community Services Easta Journal of Innovative Community Services Innovative: Journal Of Social Science Research MULTIPLE: Journal of Global and Multidisciplinary Majority Science Journal Jurnal Penelitian Terapan Mahasiswa
Yohana Etheldreda Ine Dae
Perhotelan, Politeknik ELBajo Commodus, Labuan Bajo, Indonesia
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Majority Science Journal

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Food Safety Assurance: Effect of Hygiene Sanitation practices on Quality Service and Tourist Satisfaction in Culinary Tourism Area of Kampung Ujung, Labuan Bajo Berybe, Gregorius Antariksa; Umul, Dewi Sartika; Dae, Yohana Etheldreda Ine
MSJ : Majority Science Journal Vol. 1 No. 3 (2023): MSJ-November
Publisher : PT. Hafasy Dwi Nawasena

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61942/msj.v1i3.127

Abstract

The principle of Sanitation Hygiene is an important factor in the operation of food and drink services to ensure service quality from the perspective of hygiene and food safety. Culiner managers not only understand the principles of sanitary hygiene but also its application in its services. This study focused on two things, namely analyzing the effect of Sanitation and hygiene on Service Quality and Visitor Satisfaction in Kampung Ujung Culinary Tour, Labuan Bajo. This research is quantitative research with 100 tourists/visitors to Kampung Ujung Labuan Bajo culinary tourism, as research respondents. Data testing (Outer and Inner Model) using SEM PLS software version 4.0. The results of data processing research show that sanitation has a positive (path coefficient, 0.769) and significant (P-value 0.00) effect on service quality.  Hygiene has a positive effect (path coefficient, 0.183) but is not significant (P-value 0.052) on service quality. Service quality has a positive (path coefficient, 0.860) and significant (P-value 0.00) effect on satisfaction. Sanitation has a positive (path coefficient, 0.661) and significant (P-value 0.00) effect on satisfaction through service quality. Hygiene has a positive effect (path coefficient 0.158) but not significant (P-value 0.048) on satisfaction through service quality. Based on the results of the study, cleanliness, especially sanitation of culinary areas, needs to be improved. The higher or better the sanitation of Kampung Ujung Culinary Tourism, the higher the quality of service shown and affects the level of satisfaction of tourists who visit and vice versa.
Co-Authors Andriano Calrinto Mami Dewi Sartika Umul Engelbertus Wigi Asman Eufrasia Yusta Jelani Floriani Elci Jelahu Gracedelia Jeannywelasny Ngasa Gregorius Antariksa Berybe Hersanius Kurnia Peong Ismilantari Kencana, Diesy Laurensius Sandrio Maria Oktaviani Dahut Martina, Claudia Dwi Mbu, Agustina Ratna Nisefronius Try Dikson Polce Aryanto Bessie Sakura, Katarina Noviming Sufitrianingsih, I’in Suhardi, Rosliana Suwarno, Diesy Kencana Taka, Linda Marlince Umul, Dewi Sartika Yosef Kurniawan Ukar Yulianus Janur