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All Journal IPTEK Journal of Proceedings Series Khazanah Pendidikan Psikohumaniora: Jurnal Penelitian Psikologi Jurnal Psikologi Perseptual Jurnal Sains Psikologi FENOMENA Jurnal Aplikasi Pelayaran dan Kepelabuhanan JPM (Jurnal Pendidikan Modern) Jurnal Ilmiah Manajemen Kesatuan Prospek: Jurnal Manajemen dan Bisnis Journal of Innovation in Educational and Cultural Research Jurnal Visionary : Penelitian Dan Pengembangan Di Bidang Administrasi Pendidikan Jurnal Aplikasi Pelayaran dan Kepelabuhanan Society: Jurnal Pengabdian Masyarakat Jurnal Psikologi Poseidon: Jurnal Ilmiah Psikologi dan Psikologi Kemaritiman
Rini Nurahaju
Universitas Hang Tuah
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Transportation Other

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Interpersonal Communication Skills Training for Kader Surabaya Hebat (KSH) in Sukolilo Village Nurahaju, Rini; Nurcholis, Gartinia; Widanti, Nurul Sri; Untari, Dwi Warih
Society : Jurnal Pengabdian Masyarakat Vol. 4 No. 5 (2025): September
Publisher : Edumedia Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55824/jpm.v4i5.678

Abstract

According to data from Sukolilo District, the Kader Surabaya Hebat have 20 members. Their role is to assist residents and families in implementing Clean and Healthy Lifestyles (PHBS). However, in carrying out their duties, problems often arise, ranging from ridicule, accusations of manipulating and exploiting residents' data for personal gain, to the spread of conspiracy theories and hoaxes. These problems hamper the Surabaya City Government's PHBS program, especially when it is not supported by effective communication between cadres and the community. Therefore, the Faculty of Psychology at the University of North Sumatra (UHT) conducted an empowerment intervention to improve interpersonal communication in Sukolilo Village. This one-day activity included counseling and a Q&A session with 15 female cadres. The activity was measured using a Likert-based effective communication questionnaire to gauge understanding before and after the training. The questionnaire was based on indicators of openness, empathy, support, positive attitudes, and equality. This activity was attended by 15 female cadres. The results showed no significant difference before and after the training. Recommendations include conducting regular mentoring activities and ensuring improvement by practicing effective interpersonal communication skills.
DESKRIPSI KEPUASAN MAHASISWA SEBAGAI KONSUMEN TERHADAP LAYANAN PENDIDIKAN PADA UNIVERSITAS “X” DI SURABAYA Nurahaju, Rini; Widanti, Nurul Sih
Jurnal Visionary : Penelitian dan Pengembangan dibidang Administrasi Pendidikan Vol. 10 No. 1 (2022): April
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/vis.v10i1.5111

Abstract

Abstract: Education is a service industry that provides services to students in need. The community's need for education has prompted many educational institutions to be established, including from the private sector. The number of universities makes the need for each university to be able to provide the best service for the community, especially for students as consumers. The increasingly fierce competition with universities that open similar study programs both in the state and private sector, increases the urgency of evaluating and improving the quality of education in its services to students. Students are the main customers of the educational process in higher education. Thus, services in a university must be oriented to student satisfaction. Student satisfaction is a situation where students feel a balance between what they expect, namely the cost (cost) they spend to get or return the goods or services they want (return of investment). This research was conducted at the University of "X" as one of the private universities in Surabaya. The purpose of this study is to describe student satisfaction as consumers at the University of "X". Respondents from this study were 434 students from 1 Diploma and 6 Faculties. The concept used to measure satisfaction related to service quality refers to reliability, responsiveness, assurance, empathy, and tangible.Based on the results of the study, the description of the satisfaction of the majority of students (40%) as consumers at the University "X" is quite adequate. Meanwhile, in the next order, a number of respondents (29%) rated it less. Some students (17%) rated it good and those who felt satisfaction were very good. the educational services provided at the University of "X" is 9%, while at least students (4%) rate it very less.Keywords: Student Satisfaction, Education ServicesAbstrak: Pendidikan merupakan salah satu industri jasa yang memberikan pelayanan kepada siswa yang membutuhkan. Kebutuhan masyarakat terhadap pendidikan, menjadikan banyak lembaga pendidikan yang didirikan, termasuk dari sektor swasta. Banyaknya Perguruan Tinggi menjadikan adanya kebutuhan dari masing-masing Perguruan Tinggi untuk bisa memberikan pelayanan terbaik bagi masyarakat, terutama bagi mahasiswa sebagai konsumennya. Semakin ketatnya persaingan dengan perguruan tinggi yang membuka program studi sejenis baik di negeri maupun swasta meningkatkan urgensi evaluasi dan perbaikan mutu penyelenggaraan pendidikan dalam pelayanannya kepada mahasiswa. Mahasiswa merupakan pelanggan utama dari proses pendidikan di Perguruan Tinggi. Dengan demikian, pelayanan di suatu Perguruan Tinggi harus berorientasi kepada kepuasan mahasiswa. Kepuasan mahasiswa adalah suatu keadaan dimana mahasiswa merasakan adanya keseimbangan antara yang mereka harapkan yaitu besar biaya (cost) yang mereka keluarkan untuk mendapatkan atau pengembalian barang atau jasa yang mereka inginkan (return of investment). Penelitian ini dilaksanakan di Universitas “X” sebagai salah satu Perguruan Tinggi Swasta yang berada di Surabaya. Tujuan dari penelitian ini adalah mendeskripsikan kepuasan mahasiswa selaku konsumen di Universitas “X". Responden dari penelitian ini adalah 434 mahasiswa dari 1 Diploma dan 6 Fakultas. Konsep yang digunakan untuk mengukur kepuasan terkait kualitas jasa memgacu pada reliability, responsiveness, assurance, empathy, dan tangible.Berdasarkan hasil penelitian, deskripsi kepuasan mayoritas mahasiswa (40%) sebagai konsumen di Universitas “X” tergolong cukup Sedangkan urutan berikutnya , sejumlah responden (29%) menilai kurang.Beberapa mahasiswa (17%) menilai baik dan yang merasakan kepuasan sangat baik terhadap layanan pendidikan yang diberikan di Universitas “X” adalah sebesar 9 %, sedangkan paling sedikit mahasiswa (4%) menilai sangat kurang.Kata Kunci: Kepuasan Mahasiswa, Layanan Pendidikan
Sailor Character Traits, Personality, and School Management Perceptions: Mental Readiness of Vocational Maritime Students Rini Nurahaju; Dessy Nur Utami
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3723

Abstract

Vocational maritime education plays a critical role in preparing students for the psychological and professional demands of seafaring by fostering essential character traits, personality profiles, and perceptions of school management. This study aimed to examine sailor character traits, Big Five personality profiles, and school management perceptions among vocational maritime students in Surabaya, Indonesia, to understand their readiness for maritime careers. A descriptive quantitative approach was employed, involving 96 students who completed questionnaires on character traits, personality, and school management perceptions, with data analyzed using the Statistical Package for the Social Sciences. The findings revealed that discipline was the most prioritized trait at 66%, followed by vigilance at 42%, while 53.1% of students exhibited moderate conscientiousness in their personality profiles. School management was perceived as moderately effective by 49% of students, with teaching innovation rated highest. These results indicate that vocational maritime education effectively cultivates traits and psychological readiness for seafaring, though improvements in school management are needed. The study highlights the importance of strengthening character-building and personality development programs to enhance students’ mental preparedness for maritime professions.
Co-Authors Adellia Prasetyo Dewayanti Alvin Aditya Reynaldi Ayu Komang Ardiana Dessy Nur Utami Dessy Nur Utami Devi Berliana Shanty Faaris Muhammad Fillhumaam Firmanto Adi Nurcahyo Gartinia Nurcholis Gartinia Nurcholis Gartinia Nurcholis Heryati, Ariska Nurul Husni tamrin Moch Rafiq Asya'ari Nurul Sih Widanti Putri, Angelika Gaby Ayu Rafysyany Heksamelia Junia Resa Ayu Firdiati Rumstikasany, Rianiska Alivia Salsabila, Unik Hanifah Tri Budi Marwanto Tri Budi Marwanto Untari, Dwi Warih Widanti, Nurul Sri Windah Riskasari Yudha Diky Pradipta