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All Journal Jurnal SASAK : Desain Visual dan Komunikasi International Journal of Engineering, Science and Information Technology Judikatif: Jurnal Desain Komunikasi Kreatif DIVAGATRA - Jurnal Penelitian Mahasiswa Desain Jurnal Dimensi DKV Seni Rupa dan Desain Jurnal Desain
Ari Rimbawan
Institut Desain Dan Bisnis Bali
Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Evaluating User Interface and User Experience in Digital Philanthropy Platform: A Study of Kitabisa.com I Wayan Surya; Ramanda Dimas Surya Dinata; Ari Rimbawan
Judikatif: Jurnal Desain Komunikasi Kreatif Vol. 8 No. 1 (2026): June Issue
Publisher : fakultas Desain Komunikasi Visual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35134/judikatif.v8i1.290

Abstract

The rapid growth of digital philanthropy in Indonesia has encouraged the development of social crowdfunding platforms that facilitate online donation activities through mobile-based systems. In this context, interface usability and user experience play important roles in influencing user trust, emotional engagement, and continuity of platform usage. As one of the largest crowdfunding platforms in Indonesia, Kitabisa.com requires an interface capable of supporting effective interaction, visual clarity, and positive user experiences. This study aims to evaluate the User Interface (UI) and User Experience (UX) quality of the Kitabisa.com application using the System Usability Scale (SUS) and User Experience Questionnaire (UEQ) methods. The research employed a descriptive quantitative approach involving 30 respondents who had previously used the application for donation activities or campaign exploration. Data were collected through online questionnaires consisting of SUS and UEQ instruments. The SUS analysis produced a score of 78.0, indicating that the application falls within the acceptable usability category with good interaction quality. Furthermore, the UEQ evaluation demonstrated positive results across all dimensions, including attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. The findings indicate that the application successfully supports usability efficiency, navigation clarity, and positive emotional engagement during digital donation activities. However, the novelty dimension obtained the lowest score, indicating opportunities for further innovation in interface design and interactive engagement features. This study contributes to usability evaluation research within digital crowdfunding platforms and provides recommendations for improving interface quality and user interaction experiences.
Co-Authors Agus Budi Setyawan Elizabeth Vonny Miranto I Gusti Ngurah Erlangga Bayu Rahmanda Putra I Gusti Ngurah Erlangga Bayu Rahmanda Putra I Kadek Adi Putra Wijaya I Nyoman Yoga Sumadewa I Wayan Surya Jaya, Kadek Prana Krishna, Ida Bagus Ista Miranto, Elizabeth Vonny Nandaryani, Ni Wayan Ni Kadek Novi Sumariani Ni Nyoman Diah Suryani Ni Putu Adetya Regina Damayanti, Ni Putu Adetya Regina Damayanti Ni Putu Anjali Wahyu Sara Ni Putu Emilika Budi Lestari Primanda, I Gede Diego Purwita, Dewa Gede Ramanda Dimas Surya Dinata Rieke Aufifil Septyazha Suryani, Ni Nyoman Diah Wiguna, I Putu Agus Jaya Wijaya, I Kadek Adi Putra