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All Journal Sosiohumaniora Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Jurnal Office Journal of Public Administration and Government (JPAG) Pinisi Business Administration Review Journal of Research in Social Science and Humanities Golden Ratio of Marketing and Applied Psychology of Business Golden Ratio of Social Science and Education Journal Of Human And Education (JAHE) Jurnal Penelitian Pendidikan Indonesia
Tunggul Prasodjo
Institut Pemerintahan Dalam Negeri
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Sosiohumaniora

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SERVICE QUALITY AND PERFORMANCE OF ACADEMIC ADMINISTRATION EMPLOYEES ON STUDENT SATISFACTION Delly Mustafa; Sitti Chaeriah Ahsan; Muhammad Aris; Risma Niswaty; Tunggul Prasodjo
Sosiohumaniora Vol 24, No 3 (2022): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, NOVEMBER 2022
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v24i3.40870

Abstract

Higher education institutions should guarantee student satisfaction, not only in academic services such as the teaching and learning process, but also include administrative services, administrative and academic processes. This study aims to determine and analyze the quality of service, determine and analyze the performance of academic administrative employees, determine and analyze the level of student satisfaction, determine the effect of service quality and academic staff performance on student satisfaction at the Faculty of Social Sciences. Science and Law, Universitas Negeri Makassar. The research method used is causal associative quantitative type, the total population is 4. 588 with a research sample of 98 respondents. Data collection techniques are questionnaires, observation, and documentation with data analysis using descriptive analysis and multiple linear regression analysis. The effect of service quality and performance of administrative staff on student satisfaction is 53.10%. The magnitude of the effect is 53.10%, indicating that service quality and performance affect student satisfaction at the Faculty of Social Sciences and Law (FIS-H), Universitas Negeri Makassar, other factors contribute 46.90 percent to student satisfaction.
STRATEGY FOR ACHIEVING INTEGRITY ZONE AT MAKASSAR VOCATIONAL TRAINING AND PRODUCTIVITY CENTER Burhanuddin, Burhanuddin; Arfiani, Arfiani; Mustaking, Mustaking; Prasodjo, Tunggul
Sosiohumaniora Vol 25, No 2 (2023): Sosiohumaniora: Jurnal Ilmu-Ilmu Sosial dan Humaniora, JULY 2023
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/sosiohumaniora.v25i2.46217

Abstract

This research is a field research with a qualitative approach that aims to determine the implementation of the Makassar BBPVP integrity zone, to determine the supporting and inhibiting factors of the implementation of the Makassar BBPVP integrity zone and to find out the strategy for achieving the Makassar BBPVP integrity zone. Data collection was carried out using interview techniques that refer to six indicators of the implementation of the Integrity Zone, namely change management, management arrangement, management system arrangement, strengthening work accountability, strengthening staffing, and improving the quality of public services. The data analysis technique is to adapt the design model for the construction of integrity zones. The results of this study show that: 1) the implementation of integrity zones seen from six levers criteria, namely change management, implementation of governance, structuring the HR management system, strengthening performance accountability, strengthening supervision and improving the quality of public services has been carried out properly and in accordance with applicable procedures or mechanisms. 2. The strategy to achieve the integrity zone towards WBK/WBBM at BBPVP Makassar has been well implemented, as seen from the six criteria for leveraging the integrity zone achievement strategy, namely Management optimization, Optimization of governance arrangement, HR Management System Arrangement, Optimization of accountability strengthening, Optimization of supervision strengthening, and Optimization of improving the quality of public services
Co-Authors Ahmad Firman Andiraputra, Radityan Aufaadaffa Anshar Daud Arfiani, Arfiani Asri asri Azharisman Rozie Burhanuddin Burhanuddin Delly Mustafa Epifania Datu Popang Harbani Pasolong Hasbiah Hasbiah, Hasbiah Muh. Darwis Muhammad Aris Muhammad Idris Murtiadi Awaluddin Mustaking, Mustaking Risma Niswaty Saifuloh, Nur Imam Sitti Chaeriah Ahsan Sitti Hardiyanti Arhas Syahruni