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All Journal Outline Journal of Management and Accounting Jurnal Ilmiah Manajemen dan Kewirausahaan
Kosasih, Denny
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Economics, Econometrics & Finance Social Sciences

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Perbandingan Tingkat Kesetiaan Pelanggan Menggunakan Tokopedia dan Shopee Program Bebas Ongkir halim, cheviria; Kosasih, Denny; Felix; Surya, Irvan; Sulyyani
Jurnal Ilmiah Manajemen dan Kewirausahaan (JUMANAGE) Vol 3 No 1 (2024): Volume 3 Nomor 1 Januari 2024
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jumanage.2024.3.1.1560

Abstract

Tujuan dari penelitian ini adalah untuk membandingkan tingkat kesetiaan pelanggan antara platform e-commerce Shopee dan Tokopedia, dengan penekanan khusus pada bagaimana program bebas ongkir memengaruhi keputusan pembelian dan retensi pelanggan. Data dikumpulkan dengan menggunakan kuesioner sebagai alat utama untuk menilai tingkat kesetiaan pelanggan serta Net Promoter Score (NPS) di kedua platform tersebut. Temuan utama menunjukkan bahwa tingkat kesetiaan pelanggan yang merekomendasikan dan terus membeli di Shopee lebih tinggi daripada di Tokopedia, dengan 87% dan 54% masing-masing. Fokus penelitian adalah untuk mengetahui bagaimana program bebas ongkir memengaruhi minat dan retensi konsumen di dua platform tersebut. Salah satu hipotesis yang muncul adalah bahwa program bebas ongkir dapat berdampak besar pada tingkat kesetiaan konsumen di kedua platform e-commerce tersebut.
The Influence of Product Quality and Service Quality on Customer Loyalty at PT. Industri Karet Deli Nakata, Eko; Clara; Andi; Wilson, Vanness; kosasih, Denny; Leo Kendrew
Outline Journal of Management and Accounting Vol. 3 No. 2 (2024): Edisi December
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ojma.v3i1.144

Abstract

In the current era, along with the development of the times, transportation has become a tool that functions to transport goods and make it easier for people. In addition, transportation has a very important role in growing the pace of the economy in a country, therefore transportation is the most important element in the development of a country. In transportation there is an important part called a tire, one of the companies that produce tires is PT. Industri Karet Deli in this study analyzes the effect of product quality and service quality on customer loyalty, where PT. Industri Karet Deli is a company engaged in the purchase of raw rubber and processing this rubber into inner and outer tires for vehicles
The Influence of Product Quality and Service Quality on Customer Loyalty at PT. Industri Karet Deli Nakata, Eko; Clara; Andi; Wilson, Vanness; kosasih, Denny; Leo Kendrew
Outline Journal of Management and Accounting Vol. 3 No. 2 (2024): December
Publisher : Outline Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61730/ojma.v3i1.144

Abstract

In the current era, along with the development of the times, transportation has become a tool that functions to transport goods and make it easier for people. In addition, transportation has a very important role in growing the pace of the economy in a country, therefore transportation is the most important element in the development of a country. In transportation there is an important part called a tire, one of the companies that produce tires is PT. Industri Karet Deli in this study analyzes the effect of product quality and service quality on customer loyalty, where PT. Industri Karet Deli is a company engaged in the purchase of raw rubber and processing this rubber into inner and outer tires for vehicles
Co-Authors Andi Clara Felix halim, cheviria Leo Kendrew Nakata, Eko Sulyyani Surya, Irvan Wilson, Vanness