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BUREAUCRATIC BEHAVIOR IN FACILITATING REGIONAL COOPERATION IN WEST KALIMANTAN PROVINCE Siti Khotijah; Rusdiono; Pudjianto
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 12 (2025): NOVEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i12.1253

Abstract

Regional governments are required to build cross-regional cooperation to address development challenges and increase competitiveness. The bureaucracy, as policy implementers, plays a strategic role in ensuring that regional cooperation facilitation is carried out in accordance with established regulations and objectives. This study aims to analyze bureaucratic behavior in facilitating regional cooperation with other regions in West Kalimantan Province, focusing on aspects of responsibility, responsiveness, commitment, and consistency. This study uses a qualitative descriptive approach, with data collection through interviews and observations with seven informants consisting of the Regional Cooperation Coordination Team, the Head of the Government Bureau, and representatives of technical regional apparatus. The research results show that the Government Bureau carries out its responsibility to facilitate cooperation through regulatory compliance, orderly documentation, and consistent administrative assistance. However, differences in the level of involvement between regional agencies remain a challenge that requires role harmonization. Furthermore, the responsiveness of government officials is quite good, although not all agencies are optimally utilizing communication channels. Employee commitment and consistency are also considered high, but variations in discipline and time management are still found in some work units. Overall, this research concludes that the theory of bureaucratic behavior can be applied effectively in the context of facilitating regional cooperation. The principles of responsibility, responsiveness, and commitment and consistency have proven relevant and operational in bureaucratic practice, thus serving as a normative reference for strengthening professional and sustainable regional governance. This study recommends that provincial governments strengthen coordination guidelines, digitize complaints services, evaluate performance based on bureaucratic behavior indicators, and conduct thematic training to improve the professionalism of government officials in facilitating regional cooperation.
IMPLEMENTATION OF GOOD GOVERNANCE PERSPECTIVE IN IMPROVING THE QUALITY OF PASSPORT ISSUANCE SERVICES AT THE CLASS I TPI PONTIANAK IMMIGRATION OFFICE Agus Dwi Riyanto; Rusdiono; S.Y. Pudjianto
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1291

Abstract

This thesis discusses the quality of public immigration services in passport issuance from the perspective of good governance at the Class 1 TPI Immigration Office in Pontianak City. This research is based on the phenomenon of low integrity in immigration services, particularly in passport issuance. Public services are part of national development to increase community participation. In relation to this, the Class I TPI Immigration Office in Pontianak provides public services aimed at improving quality and enhancing the services provided by the Class I TPI Immigration Office in Pontianak (in accordance with the perspective of good governance). To determine the level of success in the implementation of public service quality at the Class I TPI Immigration Office in Pontianak, the author conducted field research. To ensure the validity of the data, the researcher employed several methods in the study, including observation, interviews, and documentation. Based on the findings of the research, it can be concluded that the quality of public services provided by the Class I TPI Immigration Office in Pontianak is already in line with the Good Governance perspective.