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All Journal JURNAL ILMIAH MATEMATIKA DAN TERAPAN JURNAL EDUCATION AND DEVELOPMENT JOURNAL OF SCIENCE AND SOCIAL RESEARCH Jurnal JTIK (Jurnal Teknologi Informasi dan Komunikasi) Jurnal Informasi Sains dan Teknologi (ISAINTEK) Gema Wisata Nawasena: Jurnal Ilmiah Pariwisata Jurnal Teknik Mesin, Industri, Elektro dan Informatika Mutiara: Jurnal Penelitian dan Karya Ilmiah Jurnal Penelitian Teknologi Informasi dan Sains Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi International Journal of Mechanical, Industrial and Control Systems Engineering PESHUM Jurnal Ilmiah Manajemen Dan Kewirausahaan Berbakti
Agung Yuliyanto Nugroho
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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PENGARUH PEMANFAATAN SISTEM INFORMASI AKADEMIK BERBASIS WEB DAN MOBILE TERHADAP KEPUASAN DAN KINERJA MAHASISWA (STUDI PADA STMIK MULTICOM KOTAMOBAGU Supit Mamuayat; Agung Yuliyanto Nugroho; Fitly Tjong Mamuaya
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 2 (2026): April 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i2.6119

Abstract

This study aims to examine the effect of the utilization of web- and mobile-based academic information systems on student satisfaction and academic performance at Sekolah Tinggi Manajemen Informatika dan Komputer (STMIK) Multicom Kotamobagu. The rapid advancement of information technology has encouraged higher education institutions to adopt digital systems to enhance the efficiency, accessibility, and quality of academic services. However, the effectiveness of such systems in improving student satisfaction and performance still requires empirical validation. This research employs a quantitative approach using a survey method. The population consists of active students at STMIK Multicom Kotamobagu, while the sample is determined using purposive sampling, focusing on students who have utilized the academic information system. Data were collected through structured questionnaires using a Likert scale. The data analysis technique applied in this study is Structural Equation Modeling based on Partial Least Squares (SEM-PLS), which allows for the simultaneous examination of relationships among variables. The independent variable in this study is the utilization of the academic information system, while the dependent variables include student satisfaction and academic performance. The findings reveal that the utilization of web- and mobile-based academic information systems has a positive and significant effect on student satisfaction. Furthermore, the system utilization also significantly influences student performance, both directly and indirectly through satisfaction as a mediating variable. These results indicate that an accessible, user-friendly, and responsive academic information system can enhance user experience and support improved academic outcomes. This study provides practical implications for higher education institutions in optimizing digital academic systems. Improving system quality, usability, and real-time information delivery is essential to enhance student satisfaction and performance sustainably.
Co-Authors Annisa Fikria Shimbun Dedi Prayitno Ferat Kristanto Fitly Tjong Mamuaya Herra Herryani Moch Nur Syamsu Moch. Nur Syamsu Nur Hamid Sutanto Nur rohman Octavy Sandy, Syah Riza Puji Sarwono Rhisty Frida Utami Riolandi Akbar Rus Bintoro Sri Yulianto Fajar Pradap Sri Yulianto Fajar Pradapa Suherli, Eli Supit Mamuayat Suswanto Suswanto Syamsu Rijal Syamsu Rijal Tundo, Tundo