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Rosmiati, Meiti
Politeknik Piksi Ganesha
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Pengaruh Kualitas Pelayanan Kefarmasian Terhadap Kepuasan Konsumen di Apotek Bio Medika Soreang Periode Bulan Mei 2021 Anggraeni, Feby; Rosmiati, Meiti
Cerdika: Jurnal Ilmiah Indonesia Vol. 2 No. 2 (2022): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v2i2.334

Abstract

Latar Belakang: Apotek adalah salah satu pelayanan kesehatan dalam bentuk pelayanan kefarmasian yang meliputi tersedianya produk yang bermutu dan disertai dengan pemberian informasi yang memadai. Faktor kualitas pelayanan meliputi kehandalan, daya tanggap, jaminan, empati dan bukti fisik. Tujuan: Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh kualitas pelayanan kefarmasian terhadap kepuasan konsumen di Apotek Bio Medika Soreang. Metode: Penelitian ini menggunakan metode korelasional dengan pendekatan secara kuantitatif, menggunakan pengumpulan data melalui penyebaran kuisoner, wawancara, dan observasi. Subjek penelitian yang digunakan yaitu 96 pasien di Apotek Bio Medika Soreang. Hasil: Hasil dari penelitian ini menyimpulkan bahwa kualitas pelayanan kefarmasian secara simultan dan parsial berpengaruh positif dan signifikan terhadap kepuasan konsumen. Kesimpulan: Kualitas pelayanan yang baik berbanding lurus dengan kepuasan konsumen. Konsumen yang merasa puas cenderung menjadi konsumen yang loyal.
Analisis Interaksi Obat Hiperlipidemia pada Pasien PT. Pertamina di Salah Satu Apotek Kimia Farma di Bandung Astuti, Widi; Rosmiati, Meiti
Cerdika: Jurnal Ilmiah Indonesia Vol. 2 No. 3 (2022): Cerdika: Jurnal Ilmiah Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/cerdika.v2i3.353

Abstract

Hyperlipidemia is an abnormal condition of lipid metabolism which is characterized by an increase in lipid levels in the blood. Hyperlipidemia is often accompanied by other diseases. So the treatment of hyperlipidemia is often combined with other drugs and has the potential to increase the occurrence of drug interactions. Drug interaction is a condition in which a substance or drug activity can produce an increased or decreased effect or produce a new effect. This study aims to determine the presence of hyperlipidemic drug interactions in patients with diabetes mellitus Pertamina in one of the chemical pharmacies in Bandung based on the number of patients, number of cases, interaction mechanism and severity. This study uses a non-experimental research method with a descriptive approach and data collection is taken retrospectively based on prescription sheet data for the March 2021 period. The number of samples taken is 87 prescription sheets that meet the inclusion criteria. Data were analyzed descriptively usingliterature Stockley's Drug Interaction Handbook. Of the hyperlipidemic patients, who had the potential to experience drug interactions as many as 28 Prescriptions. Based on the results of the study, it was found that the severity of drug interaction cases which stated the severity level of major interactions was 1%, Moderate was 30% and minor was 1% while those that did not interact were 68%. Based on the results of the study above, the researchers concluded that there were 28 cases of prescription sheets containing hyperlipidemia drug interactions in March 2021 at Kimia Farma Pharmacy. The level of drug interactions consisted of major, moderate and minor categories with a severity level of 1% for the major category, 30% for the moderate category, 1% for the minor category, while 68% had no interactions.
Co-Authors Aliyana Aliyana Anggraeni, Feby Anis Yohana Chaerunisaa, Anis Yohana Dyah Pramesti Emelia, Rida Feby Anggraeni Hadi Pranoto Ika Setyaningsih, Zulfa Kurniati Linda Desiana Maretha Intan Kusumaningrum Marline Abdassah Marline Abdassah, Marline Muriyanto Muriyanto Noviani, Mila Audina Nurfadila PUJI LESTARI Puji Lestari Siti Masripah Soepriyadhy, Lusyana Mareta Sulaiman, Nur Asisah M. Syamsiar, Syamsiar Veny Usviany Widi Astuti Widi Astuti Wulantresna, Dewi Zulfa Ika Setyaningsih