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Sibuea, Nunti
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Journal : Golden Ratio of Data in Summary

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Digital Innovation as the Key to Efficiency and Accountability of Public Administration in Medan City, Indonesia Sibuea, Nunti
Golden Ratio of Data in Summary Vol. 5 No. 1 (2025): November - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v5i1.821

Abstract

Digital transformation has become an urgent need in public administration, especially in the city of Medan, to improve service efficiency and accountability. This study aims to analyze the influence of digital infrastructure and technological literacy on the efficiency and accountability of public administration. A quantitative approach with the Structural Equation Modeling (SEM) method was used to process data collected from 200 respondents, consisting of government officials and public service users. The results of the analysis show that digital infrastructure contributes significantly to administrative efficiency, while technological literacy plays an important role in increasing accountability. The main obstacles in the implementation of digital innovation include the lack of interoperability of information systems between agencies and the low digital literacy among certain communities. This research provides a comprehensive understanding of the importance of technology integration and human resource development in the digital transformation process of public administration. This finding is expected to be the basis for the formulation of policies and strategies to improve the quality of digital-based public services in the city of Medan.
Digital Innovation as the Key to Efficiency and Accountability of Public Administration in Medan City, Indonesia Sibuea, Nunti
Golden Ratio of Data in Summary Vol. 5 No. 1 (2025): November - January
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v5i1.821

Abstract

Digital transformation has become an urgent need in public administration, especially in the city of Medan, to improve service efficiency and accountability. This study aims to analyze the influence of digital infrastructure and technological literacy on the efficiency and accountability of public administration. A quantitative approach with the Structural Equation Modeling (SEM) method was used to process data collected from 200 respondents, consisting of government officials and public service users. The results of the analysis show that digital infrastructure contributes significantly to administrative efficiency, while technological literacy plays an important role in increasing accountability. The main obstacles in the implementation of digital innovation include the lack of interoperability of information systems between agencies and the low digital literacy among certain communities. This research provides a comprehensive understanding of the importance of technology integration and human resource development in the digital transformation process of public administration. This finding is expected to be the basis for the formulation of policies and strategies to improve the quality of digital-based public services in the city of Medan.
Co-Authors Ari Kartiko, Ari Arsyawina Arsyawina Asry, Wina br Tarigan, Fatin Nadifa Br. Bangun, Nirwana Chairina Chairina, Chairina Fransiskus Gultom, Fransiskus Hidayat, M. Hariadi Hiya, Nirmadarningsih Indra Prayoga, Bobby Ismayani Ismayani Khairuddin Tampubolon Lumban Batu, Fider Mahuli, Jenda Ingan nur subiantoro Pangeran, Pangeran Parinduri, Ramadha Yanti Priono, Joko Rahmania Rahmania Rahmaniah Rahmaniah, Rahmaniah Razali, Muhammad Roswita Oesman Salman Alfarisi Sinta Diana Siregar, Imanuddin Siti Aisyah Tampubolon, Manner Yana Linda br Jabat, Yelfi Yelfi Yana Linda Br Sijabat Yusri Yusri Zulkifli Zulkifli