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Kepuasan Pasien BPJS: Tinjauan Terhadap Kualitas Pelayanan, Kelompok Acuan, dan CRM Dewi Sekar Arum; Didit Darmawan; Rafadi Khan Khayru; Fayola Issalillah; Yeni Vitrianingsih
PPIMAN : Pusat Publikasi Ilmu Manajemen Vol. 1 No. 4 (2023): Oktober : PPIMAN : Pusat Publikasi Ilmu Manajemen
Publisher : Universitas Nusa Nipa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/ppiman.v1i4.348

Abstract

This study aims to analyse the impact of service quality, reference group, and customer relationship management on BPJS Kesehatan patient satisfaction using purposive sampling method on 100 BPJS Kesehatan user respondents. The research findings show that service quality, reference group, and customer relationship management have a positive and significant influence on BPJS Kesehatan patient satisfaction. These results underscore the importance of these aspects in increasing patient satisfaction levels, reflecting their positive experiences with BPJS health services. This study provides insight into the importance of service quality, the role of reference groups, and the implementation of customer relationship management in improving the satisfaction of patients using BPJS Kesehatan.
Analisis Pengetahuan tentang Donor Darah untuk Kesehatan di Kalangan Mahasiswa Universitas Sunan Giri Surabaya Maytita Tri Hardiyanti; Dewi Sekar Arum; Allifia Hariaji; Rommy Hardyansah; Rahayu Mardikaningsih; Billy Sasmita; Didit Darmawan; Yuliani Yuliani; Desak Gede Sri Baktiasih; Ade Riyanto; Nurul Safitri
Ekspresi : Publikasi Kegiatan Pengabdian Indonesia Vol. 1 No. 4 (2024): Publikasi Kegiatan Pengabdian Indonesia
Publisher : Asosiasi Seni Desain dan Komunikasi Visual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/ekspresi.v1i4.358

Abstract

Blood donation is an important process that involves taking some blood from a donor to donate and store it in a blood bank. This blood can then be used for transfusions for those in need, such as in cases of accidents, major surgery, or certain illnesses. In Indonesia, blood donation is very important, especially because of the high maternal mortality rate due to bleeding during childbirth. The need for blood continues to increase as the number of accidents and illnesses requiring blood transfusions increases. Although blood donation has great benefits for the recipient, many people do not realize that donating blood regularly also brings various health benefits to the donor. This study aims to increase public understanding about the importance of blood donation through interviews and research at Sunan Giri University, Surabaya. Interview results show that blood donation not only saves lives, but also helps maintain the health of donors and encourages a spirit of mutual cooperation in society. Through education and increasing awareness, more people are expected to be involved in sustainable blood donation activities.
Pelatihan Adzan dan Iqomah Bagi Santri TPQ Roudhotul Qulub dan TPQ Miftakhul Ulum Tambak Lekok Pasuruan Muhammad Nabil Akmal; Hasmi Nur Bayhaqi; Dewi Sekar Arum; Fayola Issalillah; Mirza Elmy Safira; M. Yusron Maulana El-Yunusi; Mudzakkir Mudzakkir; mir Bandar Abdul Majid; Mila Hariani
Jurnal Kabar Masyarakat Vol. 2 No. 4 (2024): November : JURNAL KABAR MASYARAKAT
Publisher : Institut Teknologi dan Bisnis Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jkb.v2i4.2642

Abstract

The Adzan and Iqomah training at TPQ Roudhotul Qulub and TPQ Miftakhul Ulum Tambak Lekok Pasuruan aims to enhance the skills and understanding of students in performing Adzan and Iqomah. This program adopts the Asset-Based Community Development (ABCD) approach, focusing on empowering students as key community assets. The training method includes observation, identification of students' potentials, and the execution of training sessions over three meetings, covering both theoretical and practical aspects. The results indicate an improvement in students' abilities to perform Adzan and Iqomah, the emergence of local leaders among the students, and an increased awareness of the importance of the younger generation in preserving religious traditions. This training also contributes to the formation of new social structures within the TPQ community, where students actively participate in mosque activities
Mengasah Potensi Melalui Kegiatan Olimpiade Anak Hebat Dewi Sekar Arum; Maytita Tri Hardiyanti; Muhammad Nabil Akmal; Didit Darmawan; Busro Muhammad Al Mursyidi; Rahayu Mardikaningsih; Derisma Vita Noviyanti; Febriarsita Eka Sasmita
ALKHIDMAH: Jurnal Pengabdian dan Kemitraan Masyarakat Vol. 2 No. 4 (2024): Oktober: Jurnal Pengabdian dan Kemitraan Masyarakat
Publisher : Sekolah Tinggi Ilmu Syariah Nurul Qarnain Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59246/alkhidmah.v2i4.1081

Abstract

This article examines the value of children's involvement in the Great Children's Olympics as a means to develop their potential. Through entertaining and educational competitions, the Olympics aims to improve children's social, cognitive and motor skills. Through the use of a PAR approach, the researcher was able to gain first-hand insight into the needs and development of the children during the Olympics, as well as actively engage participants in the research process and provide opportunities for them to contribute to the development of this activity. By using this technique, the researcher was able to adapt the program in real time in response to feedback from participants and observers, making the program more inclusive and sensitive to the needs of each individual. The PAR method was used in the Great Kids Olympics, and the results are highlighted in this article. The results showed that the children who participated in this activity not only significantly improved their intelligence, social skills, and self-confidence, but also developed a sense of responsibility and cooperation. The research also emphasizes the importance of involving parents, teachers and facilitators among other stakeholders in creating activities that can maximize children's potential. The article argues that by using a PAR approach in activities such as the Great Children's Olympics, children's potential can be developed holistically and more meaningful and sustainable learning can be facilitated.
Peningkatan Motorik Halus dengan Memanfaatkan Origami untuk Siswa Taman Kanak-kanak Masrifah Masrifah; Dewi Sekar Arum; Ardica Karunia Pradana; Mila Hariani; Rahayu Mardikaningsih; Didit Darmawan; Mirza Elmy Safira
Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Vol. 3 No. 4 (2024): Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri
Publisher : Universitas Maritim AMNI Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58192/sejahtera.v3i4.2601

Abstract

The golden age of children, which is often called the Golden Age, is when children are between 0 and 6 years old. At this stage of development, children grow and change rapidly. The aim of this community service is to improve students' fine motor skills through origami paper folding activities, including eye and hand coordination abilities, finger flexibility, and accuracy in carrying out fine movements. This project uses the ABCD (Asset Based Communities Development) strategy or method, which is a community development approach that emphasizes the assets and qualities that the community already has. In general, the results of the activity of improving fine motor skills by using origami for kindergarten students at Dharma Wanita Association 3 Tambak Lekok, namely the target of solving the problem in using origami paper to make carrots, are children who have never previously known and make ornamental plants from the material. origami paper, but in the activity of Improving Fine Motor Skills Using Origami for Kindergarten Students of Dharma Wanita Association 3 Tambak Lekok with enthusiasm to follow and learn together in making carrots from origami materials. Because with this creative activity, children of their age become increasingly curious about what they didn't know before, thus encouraging and encouraging them to learn together in paper folding activities.
Pengaruh Kualitas Produk dan Persepsi Risiko terhadap Keputusan Pembelian Sunscreen Emina di Kalangan Remaja Utami Puji Lestari; Masrifah Masrifah; Dewi Sekar Arum
Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Vol. 5 No. 2 (2025): Juli : Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jimek.v5i2.6342

Abstract

This study aims to evaluate the impact of product quality and risk perception on consumer decisions in purchasing Emina brand sunscreen using a survey method on 100 product user respondents. The findings of the study indicate that product quality and risk perception contribute significantly to purchasing decision making. These findings underline the importance of product quality aspects in shaping consumer preferences, while revealing the unique role of risk perception that can actually drive purchasing interest when supported by adequate information. This study provides insight into the importance of product quality management and effective communication strategies in reducing consumer doubts to improve purchasing decisions for skincare products, especially Emina sunscreen.