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All Journal Al Basirah JEBD Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Santri : Jurnal Ekonomi dan Keuangan Islam Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) El-Madaniyah: Jurnal Pengabdian Masyarakat Jurnal Cakrawala Pendidikan dan Biologi (jucapenbi)
Imrona Hayati
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Analisis Kualitas Pelayanan Kesehatan Yang Menggunakan BPJS dan Non-BPJS Di Darmawan Dental Clinic Sangatta Ditinjau Dari Perspektif Ekonomi Islam Zulkifli, Zulkifli; Imrona Hayati; Totok Adhi Prasetyo
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 1 (2025): Juli - September
Publisher : CV. ITTC INDONESIA

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Abstract

In Islam, healthcare is a sharia obligation based on the principles of justice and mutual assistance, as stated in Surah An-Nahl, verse 90. However, the implementation of BPJS (Social Security Administering Body) often faces challenges, including procedural constraints, limited facilities, and a suboptimal doctor-to-patient ratio, which often leads to negative perceptions among patients. These issues lead to significant differences in satisfaction levels between BPJS and non-BPJS patients. Therefore, this study was designed to analyze the quality of healthcare services for both groups of patients at Darmawan Dental Clinic Sangatta, from an Islamic economic perspective. This study used a mixed method through a descriptive quantitative approach. Data were collected from 30 BPJS patients and 30 non-BPJS respondents through questionnaires. The results showed that, in general, both groups of patients rated the quality of care at the clinic as good. Although there were some differences in expectations and experiences, further analysis did not reveal significant differences in perceived service quality. The main difference found was in the types of services available; BPJS patients cannot access all types of care available to non-BPJS patients.
Pengaruh Perceived Quality dan Kelengkapan Produk Terhadap Minat Konsumen Tiyang Paran Cell Sangatta Putri Istiqomah; Imrona Hayati; Ajis Supangat
Jurnal Ekonomi dan Bisnis Digital Vol. 3 No. 1 (2025): Juli - September
Publisher : CV. ITTC INDONESIA

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Abstract

This study analyzes the influence of perceived service quality and product completeness on consumer interest in Tiyang Paran Cell Sangatta, a local communications and financial services provider. Facing intense competition, it is crucial to understand the factors that drive consumer interest. Using a quantitative approach, data were collected through questionnaires from 31 respondents and analyzed using multiple linear regression. The results show a strong correlation (R=0.849) between the two independent variables and consumer interest. The coefficient of determination of 72% (72%) confirms that perceived quality and product completeness significantly influence consumer interest, while the remaining 28% is influenced by other factors. These findings emphasize that to increase competitiveness, Tiyang Paran Cell must continue to improve their service quality and product completeness.
Co-Authors A. Almauizah Abdul Basir, Muchammad Achmad Fahruddin Ajis Supangat Edya Putri, Salsa Eko Nursalim Fakhrurrazi Firdaus Fitriyani Hartono Hartono Imron Ghozali Muhammad Muhammad Rahul Sidik Muhammad Zainal Abidin Mulhama Tahir Nor Khafizah Nur Muhabibudin Putri Istiqomah Raniati Tepu Retno Septiani Totok Adhi Prasetyo Ulfa Jamilatul Farida Yunani Zulkifli Zulkifli