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All Journal Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Al-Fatih: Jurnal Pendidikan dan Keislaman Instructional Development Journal Dirasah : Jurnal Studi Ilmu dan Manajemen Pendidikan Islam Idarah Tarbawiyah: Journal of Management in Islamic Education Journal of Advanced Islamic Educational Management
Febriani, Susanda
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Religion Decision Sciences, Operations Research & Management Education Environmental Science Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : Journal of Advanced Islamic Educational Management

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Building Quality Islamic Schools through Total Quality Management Febriani, Susanda; Sesmiarni, Zulfani
Journal of Advanced Islamic Educational Management Vol. 4 No. 2 (2024): Journal Of Advanced Islamic Educational Management
Publisher : Universitas Islam Negeri Raden Intan Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24042/jaiem.v4i2.24638

Abstract

This study aims to evaluate the implementation of Total Quality Management (TQM) in an Islamic school in Bukittinggi to answer the challenges of modern education, such as the need for efficient quality management, learning innovation, and stakeholder involvement. Using a qualitative approach with a case study method, this research involved the principal, teachers, students and parents as research subjects. Data were collected through observation, in-depth interviews, and documentation analysis. The results showed that the implementation of TQM improved customer satisfaction through teacher training, strengthening communication with parents, using innovative learning media, and transparency in school management. However, the main challenges faced include resistance to change in organizational culture, limited human resources, and an unoptimal communication system. To overcome these challenges, the proposed solutions include continuous training, active involvement of stakeholders and implementation of an integrated feedback system. The findings show that TQM not only improves the quality of education in Islamic schools but also creates a culture of continuous improvement that supports holistic student development. This research makes a significant contribution to the development of quality management strategies in Islamic education institutions in Indonesia.
Co-Authors Akhyar, Muaddyl Aulia Gusli, Ramadhoni Azmi, Fuad Darul Ilmi Gusli, Ramadhoni Aulia Hamdi Abdul Karim, Hamdi Abdul Iswantir M Junaidi Junaidi Sari, Fatma Setia Pramana, Roby Supriadi Supriadi Zakir, Supratman Zulfani Sesmiarni