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All Journal International Journal of Social Science, Education, Communication and Economics
Septo Pramesworo, Ignatius
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Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Bureaucratic Reform and its Impact on Public Service Transparency Septo Pramesworo, Ignatius; Akbar, Sidderatul; Yumame, Jackson
International Journal of Social Science, Education, Communication and Economics Vol. 4 No. 2 (2025): June
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sj.v4i2.498

Abstract

This study aims to analyse the implementation of bureaucratic reform and its impact on public service transparency in Indonesia. Through a qualitative approach with a literature review, this study found that bureaucratic reforms carried out through organisational restructuring, simplification of procedures, strengthening human resources, and the use of information technology have encouraged the creation of more open and accountable public services. The digitisation of services and the public complaints system expanded public access to information and increased participation in service oversight. The results show that public service transparency has improved significantly, although challenges remain in terms of apparatus resistance and infrastructure limitations. Thus, bureaucratic reform plays an important role in realising governance that is transparent, efficient and responsive to the needs of society.
Co-Authors ERNA WIDYASARI Helal Al_ Jbour, Rahma Judijanto , Loso Judijanto, Loso Koerniawati, Dwi M. Yemmardotillah Mohammad Ahmad Bani Amer RAHMI, ELVI Renika Hasibuan Sidderatul Akbar Sidderatul Akbar Sigit Haryanto Yance Manoppo Yumame, Jackson