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Musdiana, Andi Desy
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Analisis Strategi Pengembangan Usaha Bolu Kemojo Usaha Bunda Pelintung Musdiana, Andi Desy; Aditiya, Variza; Hartutik, Dwi; Suherman
Jurnal Administrasi Publik dan Bisnis Vol 6 No 2 (2024): September
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v6i2.174

Abstract

Bolu Kemojo is one of the traditional foods typical of Riau Province that still survives amidst changes in the tastes of modern society. This study aims to analyze the business development strategy of Bolu Kemojo carried out by Usaha Bunda Pelintung located in Dumai City. This study uses a qualitative descriptive method with a SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis approach to determine the strengths, weaknesses, opportunities, and threats faced by this business. The results of this study indicate that market development strategies and product innovation are the right steps to increase business competitiveness amidst increasingly tight competition.
Optimizing Service Delivery for Customer Satisfaction: Qualitative Study from PT. Bank Syariah Indonesia, Tbk Dumai Branch Office, Indonesia Lastri, Novelma; Hartutik, Dwi; Musdiana, Andi Desy; Suherman, S.
Golden Ratio of Marketing and Applied Psychology of Business Vol. 5 No. 2 (2025): February - June
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grmapb.v5i2.975

Abstract

This study measures customer satisfaction with service at the PT Bank Syariah Indonesia, Tbk, Dumai Branch Office. Service quality and customer satisfaction are two key research indicators. The author employs a qualitative descriptive research approach. The use of qualitative data characterizes qualitative descriptive research. Qualitative descriptive data analysis is frequently used to examine social events, phenomena, or circumstances. The findings of this study show that Bank Syariah Indonesia's Tellers and Customer Service actively assist customers in carrying out services and transactions at the bank. Bank personnel do anything consumers want when they want to open an account, send money, or save money. Islamic banking must demonstrate developments in the growth of its business lines to recognize the issues faced by national Islamic banking, which aspires to increase banking swiftly.
Meningkatkan Daya Saing UMKM Dumai Melalui Pemasaran Online Musdiana, Andi Desy; Aditiya, Variza; Lastri, Novelma; Hartuti, Dwi
Jurnal Administrasi Publik dan Bisnis Vol 7 No 1 (2025): Maret
Publisher : LPPM STIA Lancang Kuning Dumai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36917/japabis.v7i1.196

Abstract

This study aims to enhance the competitiveness of MSMEs (Micro, Small, and Medium Enterprises) in Dumai through online marketing. With the growing development of technology and the increasing accessibility of the internet, online marketing presents a significant opportunity to expand the market reach of MSMEs. This research employs a qualitative approach using case study methodology, analyzing several MSMEs in Dumai that have utilized online marketing. The results show that the application of online marketing strategies can increase product visibility, expand market reach, and improve sales for MSMEs in Dumai..
STRATEGI BISNIS SEBAGAI UPAYA PENINGKATAN KINERJA KARYAWAN DI PT POS INDONESIA (PERSERO) CABANG DUMAI Hartutik, Dwi; Lastri, Novelma; Aditiya, Variza; Suprasman, Suprasman; Musdiana, Andi Desy
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 3 (2025): August 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i3.4119

Abstract

Abstract: This study aims to analyze the business strategy implemented by PT Pos Indonesia (Persero) Dumai Branch in an effort to improve employee performance. The business strategy under review includes four main stages: environmental scanning, strategy formulation, strategy implementation, and evaluation and control. Environmental scanning is conducted to identify internal and external factors influencing organizational performance, including market competition and customer needs. Strategy formulation involves setting long-term goals focused on human resource development. Strategy implementation is carried out through employee training, organizational structure adjustments, and the provision of incentives to enhance productivity. The evaluation and control stage assesses the effectiveness of the strategies applied and enables continuous improvement. The results of the study indicate that an integrated implementation of business strategies contributes positively to employee performance, particularly in terms of discipline, work efficiency, and customer service. This study recommends the alignment between business strategy and human resource management as a key to organizational success. Keywords: Business Strategy, Employee Performance, Environmental Scanning, Strategy Formulation, Strategy Implementation, Evaluation and Control. Abstrak: Penelitian ini bertujuan untuk menganalisis strategi bisnis yang diterapkan oleh PT Pos Indonesia (Persero) Cabang Dumai dalam upaya meningkatkan kinerja karyawan. Strategi bisnis yang dimaksud mencakup empat tahapan utama, yaitu pemindaian lingkungan (environmental strategy), perumusan strategi (strategy formulation), implementasi strategi (strategy implementation), serta evaluasi dan kontrol (evaluation and control). Pemindaian lingkungan dilakukan untuk mengidentifikasi faktor internal dan eksternal yang mempengaruhi kinerja organisasi, termasuk dinamika persaingan dan kebutuhan pelanggan. Perumusan strategi dilakukan melalui penetapan tujuan jangka panjang yang berfokus pada pengembangan sumber daya manusia. Implementasi strategi dilakukan melalui pelatihan, penyesuaian struktur organisasi, serta pemberian insentif yang mendorong produktivitas karyawan. Tahap evaluasi dan kontrol dilakukan untuk menilai efektivitas strategi yang dijalankan serta melakukan perbaikan berkelanjutan. Hasil penelitian menunjukkan bahwa penerapan strategi bisnis secara terpadu berkontribusi positif terhadap peningkatan kinerja karyawan, terutama dalam hal disiplin, efisiensi kerja, dan pelayanan kepada pelanggan. Penelitian ini merekomendasikan pentingnya kesinambungan antara strategi bisnis dan pengelolaan sumber daya manusia sebagai kunci keberhasilan organisasi. Kata kunci: Strategi Bisnis, Kinerja Karyawan, Pemindaian Lingkungan, Formulasi Strategi, Implementasi Strategi, Evaluasi dan Kontrol.
MENEMBUS PASAR UMKM: STRATEGI JITU PENGEMBANGAN PEMASARAN DAN BISNIS Aditiya, Variza; Lastri, Novelma; Musdiana, Andi Desy; Hartutik, Dwi; Mustafa, Said
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 3 (2025): August 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i3.4143

Abstract

Abstract: This research is a literature review aimed at analyzing marketing and business development strategies through three case studies: Warung Makan Asyik in Balunijuk Village, the skincare product Cozy Cosmetic, and the Nasi Gigit Candu business network. These three studies demonstrate different yet complementary approaches to designing and implementing marketing strategies to increase competitiveness and sales. Through a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis, this research identifies internal and external factors influencing the success of each business. The results indicate that leveraging product uniqueness, adapting to market trends, and optimizing social media are crucial elements of an effective marketing strategy. Furthermore, collaboration, product innovation, and appropriate market segmentation are also key drivers of sustainable business development. This literature review is expected to provide theoretical and practical contributions to micro, small, and medium enterprises (MSMEs) in designing marketing development strategies relevant to current market conditions.Keywords: Marketing Strategy, Business Development, SWOT Analysis, MSMEs, Marketing Literacy Abstrak: Penelitian ini merupakan literatur review yang bertujuan untuk menganalisis strategi pengembangan pemasaran dan bisnis melalui studi terhadap tiga kasus: Warung Makan Asyik di Desa Balunijuk, produk skincare Cozy Cosmetic, dan jaringan bisnis Nasi Gigit Candu. Ketiga studi tersebut menunjukkan pendekatan yang berbeda namun saling melengkapi dalam merancang dan menerapkan strategi pemasaran guna meningkatkan daya saing dan penjualan. Melalui analisis SWOT (Strengths, Weaknesses, Opportunities, Threats), penelitian ini mengidentifikasi faktor internal dan eksternal yang mempengaruhi keberhasilan masing-masing bisnis. Hasil kajian menunjukkan bahwa pemanfaatan keunikan produk, adaptasi terhadap tren pasar, dan optimalisasi media sosial menjadi elemen penting dalam strategi pemasaran yang efektif. Selain itu, kolaborasi, inovasi produk, dan segmentasi pasar yang tepat juga menjadi pendorong utama dalam pengembangan bisnis yang berkelanjutan. Literatur review ini diharapkan dapat memberikan kontribusi teoritis dan praktis bagi pelaku usaha mikro, kecil, dan menengah (UMKM) dalam merancang strategi pengembangan pemasaran yang relevan dengan kondisi pasar saat ini.Kata kunci: Strategi Pemasaran, Pengembangan Bisnis, Analisis SWOT, UMKM, Literasi Pemasaran
STRATEGI PENGEMBANGAN UMKM DI KOTA DUMAI DALAM MENGHADAPI PERSAINGAN PASAR DIGITAL Lastri, Novelma; Hartutik, Dwi; Aditiya, Variza; Mustafa, Said; Musdiana, Andi Desy
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol 8, No 3 (2025): August 2025
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v8i3.4115

Abstract

Abstract: This study examines the development strategies of Micro, Small and Medium Enterprises and the challenges faced in Dumai City in facing digital market competition. Local governments play an essential role in supporting MSMEs through financial support, training, mentoring, and facilitation of market access and technology, including the promotion of local products through digital media. Online marketing, including the utilization of social media, marketplaces, and websites, has been shown to improve the competitiveness of MSMEs by expanding market reach, increasing consumer interaction, and driving sales. Digital transformation, as the integration of digital technology in all aspects of business, is imperative for MSMEs to change the way they operate and deliver value to customers, as well as expand market reach. Nonetheless, the development of MSMEs in Dumai City still faces various obstacles, including limited access to capital and technology, difficulties in optimizing online marketing features, as well as digital era challenges such as limited resources, lack of technological understanding, fierce competition, and low digital literacy and infrastructure. Therefore, a comprehensive strategy is needed to empower MSMEs to compete effectively in the digital market. Keywords: MSMEs, Development, Digital Marketing, Digital Transformation,                  Challenges. Abstrak: Penelitian ini mengkaji strategi pengembangan Usaha Mikro, Kecil, dan Menengah serta tantangan yang dihadapi di Kota Dumai dalam menghadapi persaingan pasar digital. Pemerintah daerah memegang peranan esensial dalam mendukung UMKM melalui dukungan finansial, pelatihan, pendampingan, serta fasilitasi akses pasar dan teknologi, termasuk promosi produk lokal melalui media digital. Pemasaran online, mencakup pemanfaatan media sosial, marketplace, dan website, terbukti meningkatkan daya saing UMKM dengan memperluas jangkauan pasar, meningkatkan interaksi konsumen, dan mendorong penjualan. Transformasi digital, sebagai integrasi teknologi digital dalam semua aspek bisnis, merupakan keharusan bagi UMKM untuk mengubah cara beroperasi dan memberikan nilai kepada pelanggan, serta memperluas jangkauan pasar. Meskipun demikian, pengembangan UMKM di Kota Dumai masih menghadapi berbagai hambatan, meliputi keterbatasan akses terhadap modal dan teknologi, kesulitan dalam mengoptimalkan fitur pemasaran online, serta tantangan era digital seperti keterbatasan sumber daya, kurangnya pemahaman teknologi, persaingan ketat, dan rendahnya literasi serta infrastruktur digital. Oleh karena itu, diperlukan strategi komprehensif untuk memberdayakan UMKM agar mampu bersaing efektif di pasar digital. Kata kunci: UMKM, Pengembangan, Pemasaran Digital, Transformasi Digital, Tantangan.
Collaboration of Government, Academics, and Communication Through Collaborative Governance to Strengthen Regional Competitiveness Wahyuni, Lilis; Musdiana, Andi Desy; Lastri, Novelma; Dewi, Ernita Puspa
Journal of Comprehensive Science Vol. 4 No. 9 (2025): Journal of Comprehensive Science
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/jcs.v4i9.3584

Abstract

Competition between regions requires a collaborative strategy to increase long-term competitiveness. The main challenges lie in limited resources, separation of roles between actors, and lack of effective communication in regional development. This research aims to analyze how the government, academics, and other stakeholders can collaborate through a collaborative governance approach  to strengthen regional competitiveness. The research method used is qualitative with data collection techniques through literature studies. Data analysis is carried out through data reduction, presentation, and conclusion drawn. The results of the study show that strengthening regional competitiveness cannot be achieved partially, but requires active involvement from the government as a provider of inclusive policies and a conducive ecosystem, academics as contributors to knowledge and innovation, and communication as a vision-binding and sustainability of collaboration. The conclusion of this study emphasizes that strengthening regional competitiveness can be realized through the implementation of transparent, participatory, and adaptive collaborative governance. The implications of this study emphasize the importance of building a transparent, participatory, and adaptive collaboration mechanism so that regional competitiveness can be improved continuously.
Job Satisfaction with The Performance of Employees of PT. Pos Indonesia (Persero) Dumai Branch Hartutik, Dwi; Lastri, Novelma; Suherman, S.; Musdiana, Andi Desy
Golden Ratio of Data in Summary Vol. 4 No. 2 (2024): May - October
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grdis.v4i2.497

Abstract

Employee satisfaction at work is certainly inseparable from the company's role in managing its employees. The satisfaction that arises will certainly have a positive impact on increasing work productivity. This research was conducted with the aim of determining the effect of job satisfaction on the performance of employees of PT. Pos Indonesia (Persero) Dumai Branch. The symptoms encountered such as the suboptimal availability of work support facilities, frequent employee turnover and the finding of several results of employee work assessments that declined became the starting point for this study. The location of the research is PT Pos Indonesia Dumai Branch. The study used a survey involving a sample of 35 people with a census sampling technique. The results of the study were obtained that there was an effect of job satisfaction on employee performance to increase the company's revenue results with details of job satisfaction results of 69.3% and employee performance of 73.8%. Further research in the future is very necessary for scientific development, especially in looking at the relationship between job satisfaction and employee performance.
Literature Review: Strategi Pengembangan Wisata Mustafa, Said; Aditiya, Variza; Dwi Hartutik; Musdiana, Andi Desy; Lastri, Novelma
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.14273

Abstract

Pariwisata merupakan salah satu sumber devisa negara, dan pengembangannya diharapkan dapat mendorong pertumbuhan perekonomian nasional. Seperti yang kita ketahui, pariwisata mempunyai multiplier effect. Dalam arti lain, pariwisata mampu menggerakkan industri lain sebagai pendukungnya. Komponen utama pariwisata adalah atraksi wisata yang berupa atraksi alam dan budaya, sedangkan komponen pendukungnya meliputi transportasi lokal, kuliner, perbankan, dan industri manufaktur. Perencanaan perjalanan penting karena minat perjalanan saat ini dan masa depan akan terus berubah. Motivasi, minat, selera, kebutuhan dan perilaku wisatawan terus berubah dan perlu ditangani dengan tepat. Akibat terbatasnya kualitas produk pariwisata dan semakin ketatnya persaingan produk dan jasa di pasar pariwisata. Perencanaan pengembangan pariwisata merupakan suatu kebutuhan yang mutlak.
Literature Review: Strategi Pengembangan UMKM Aditiya, Variza; Mustafa, Said; Lastri, Novelma; Hartutik, Dwi; Musdiana, Andi Desy
Innovative: Journal Of Social Science Research Vol. 4 No. 4 (2024): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v4i4.14274

Abstract

UMKM merupakan singkatan dari Usaha Mikro, Kecil dan Menengah, yaitu usaha yang dilakukan oleh perseorangan, kelompok, badan usaha kecil, dan keluarga. Kehadiran UMKM di Indonesia sangat penting karena berkontribusi signifikan terhadap pertumbuhan ekonomi. Melalui tinjauan literatur studi kasus, makalah ini mengeksplorasi beberapa strategi utama yang dapat diterapkan untuk mendukung pertumbuhan UMKM dan memperkuat perekonomian lokal. Penerapan rencana bisnis dinilai sebagai langkah penting dalam mengembangkan UMKM untuk meningkatkan penjualan dan menjaga kelangsungan usaha
Co-Authors Dewi, Ernita Puspa Dwi Hartutik Hartuti, Dwi Hartutik, Dwi Kadir, Syahruddin Lastri, Novelma Lilis Wahyuni, Lilis Mustafa, Said S. Suherman Suherman Suprasman, Suprasman Variza Aditiya